Candidate's Resume

 

Overview

I am a recently retired customer focused customer service adviser with 33 years banking experience seeking to use my excellent customer service skills, outsstanding communication skills,  knowledge  of banking systems and products  to re-enter the banking industry on a part time/casual basis to help solve customers' banking issues.

Achievements

During my career in various roles as Full time and part time positions within the banking industry I developed a rapport and understanding with customers and was able to ascertain their specific needs and suggest the most appropriate course of action.

Career History

Apr 2007 - Dec 2009

Company name:NAB
Location:ACT, Australia
Industry:Banking & Financial Services
Company size:1001-5000 employees
Company web site:http://WWW.NAB.COM.AU
Comments:During my 23 years employment with NAB I held various part time and full time positions including Telling, Reception, Customer Service and Unsecured lending approval using the Banks computer generated systems.
    
Job Title:Customer Service Adviser
Job Type:Full-Time
Position Department:Retail
Closest Job Role:Other Retail
Summary:Lead Teller/Teller Supervisor
Detailed Description:Responsibilites:
Service customer enquiries,determine their needs and provide solutions with regards to their banking requirements.
Educate customers on product options and technology issues.
Manage customer and bank privacy.
Manage and passs on customer feeddback.
Supervise Telling line with regard to rostering, training and customer service.
Service ATM on a daily basis, balance ATM on a weekly basis or when required.
Balance daily reports with regard to Branch cash requirements as well as managing cash control(order and despatch of cash) with regard to branch quota.
Processing of unsecured lending(Personal Loans and Credit Cards) using Banks computer system and verifying customers details with outside sosurces as required.
Manage and order stationery etc as required.
Data entry.
Effectively use a variety of computer programs to access details and databases.
Continual awareness of compliance requirements - OH&S and risk management.


Apr 2006 - Apr 2007

Company name:NAB
Location:ACT Fyshwick, Australia
Industry:Banking & Financial Services
Company size:1001-5000 employees
Company web site:http://www.nab.com.au
Comments:Part time Teller
    
Job Title:Teller
Job Type:Part-time
Position Department:Retail
Closest Job Role:Other Retail
Summary:Telling Customer Service
Detailed Description:Service customer enquiries.
Determine customer needs and provide solutions with regards to banking requirements.
Identify opportunities regarding targets and refer to specialist staff.
Cash handling and balancing.

Apr 2001 - Aug 2006

Company name:NAB
Location:Queanbeyan NSW, Australia
Industry:Retail
Company size:1001-5000 employees
Company web site:http://www.nab.com.au
Comments:Full time Customer Service Adviser
2001-2005
Part time Teller 2005-2006
Teller Supervisor
Branch Cash Management
ATM daily service and weekly balance
Service customer enquiries and identify sales opportunites to refer to specialised staff.
    
Job Title:Customer Service Adviser
Job Type:Full-Time
Position Department:Retail
Closest Job Role:Other Retail
Summary:Customer service and Teller supervision
Detailed Description:Customer service and identify sales opportunities.
Branch Cash Management
Continual awareness of compliance requirements.
Teller supervision and training.
Completion of branch daily reporting.
Assist branch Manager as required.

Education & Training

Feb 1964 - Dec 1968

Institution:Oakleigh High School
Institution Type:High School
Location:Oakleigh Vic, Australia
Course Name:Intermediate Certificate
Grade:Year 10
Comments:General High School Studies
Teller Student Operated Banking(State Savings Bank of Victoria)

Associations

Queanbeyan Hospital Auxiliary

Date From:1st February 2010
Date To:1st September 2011
Comments:Currently Kiosk Co-ordinator handling all ordering of stock for kiosk and rostering of all volunteers on 4 hour shifts 5days per week.

Meals on Wheels

Date From:1st February 2010
Date To:1st August 2011
Comments:Member of team cooking and serving a meal on a monthly basis to 20 to 25 senior citizen.s

Interests

Volunteering.

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:28th September 2011
Would you relocate for a job?No
Gender:Female
Marital Status:Married
Do I have a drivers license?Yes

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