Candidate's Resume

 

Overview

I consider myself to be professional, proactive and possess excellent written and verbal communication skills, as well as possessing a strong customer service focus. I am an enthusiastic team player, who is also able to work independantly when required, with the ability to prioritise multiple tasks.
 

Achievements

Public Speaking- Passed with Distinction
Blue Ribbon Leadership Award
Peg Magoffin Award for outstanding service to the school community
Employee of the Month- May, June & July 2007

Career History

Apr 2010 - Present
Company name:SAI Global
Location:Sydney, Australia
Industry:Customer Service & Call Centre
Company size:201-500 employees
Company web site:http://www.saiglobal.com
    
Job Title:Client Services Coordinator
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Customer Service Consultant
Summary:The Client Services Coordinator provides Provide administrative support to the national team, ensuring that administrative targets are met
Detailed Description:Provide administrative support to the Client Services Manager

Log and process all submissions and endoresements within agreed timeframes and following certification rules

Process all travel requests received

Process and receive stationery requests

Accept and forward, or respond to all inquiries received, in an efficient, accurate and professional manner

Maintain the electronic customer files

Maintain all customer data in company database

Manage the monthly annual renewal fee process

Ensure audit packs are invoiced to clients

Process contractor invoices for payment

Jun 2008 - Apr 2010
Company name:SAI Global
Location:Sydney, Australia
Industry:Customer Service & Call Centre
Company size:201-500 employees
Company web site:http://www.saiglobal.com
    
Job Title:Confirmations Coordinator
Job Type:Full-Time
Summary:The Confirmations Coordinator is responsible for supporting the Scheduling and Resource function by confirming scheduled audit activities with clients to achieve budget and revenue targets
Detailed Description:Liase with clients on a daily basis to ensure audit dates are agreed upon and confirmed in a timely manner

Generate and distribute the weekly reports for the Scheduling Coordinators

Achieve the 3-month in advance confirmation KPI by ensuring all clients receive a written audit notification and are contacted to confirm dates

Communicate via verbal, written and electronic means promptly and clearly regarding all client enquiries

Exceed internal and external customer expectations with regard to communication with the Scheduling team

Send out all contractor calendars twice per month

Manage contractor audit packs

Other duties as required

Nov 2006 - May 2008
Company name:Skandia
Location:Sydney, Australia
Industry:Banking & Financial Services
Company size:201-500 employees
    
Job Title:Distributive Services Coordinator
Job Type:Full-Time
Position Department:Admin/Office Support
Closest Job Role:Office Assistant
Summary:Administration/Data Entry
Detailed Description:Ensure all documents are prepared for imaging in an effective and timely manner, whilst also maintaining a high level of efficiency with regards to sending a large volume of letters and statements out to clients on a daily basis.

Ensure all cheques are scanned and banked daily

Maintain a professional approach to all aspects of work on a daily basis, as well as proactively and promptly responding to requests from other areas of the business (e.g. locating paperwork, responding to stakeholder requests, managing incoming and outgoing mail and faxes)

Responsible for the day to day operation of the Distributive Services Department, organising staff rosters and the delegation of daily tasks within the team.

Dec 2002 - Aug 2005
Company name:Edgecliff Physiotherapy Sports and Spinal Centre
Location:Sydney, Australia
Industry:Health, Medical & Pharma
Company size:1-10 employees
    
Job Title:Physiotherapy Aide
Job Type:Part-time
Position Department:Admin/Office Support
Closest Job Role:Office Assistant
Summary:Medical Practice Administration Assistant
Detailed Description:Making appointments via phone and in person

Taking Payments

Assuring Physiotherapists run to time

Filing, cleaning and assisting physiotherapists in anything they need

Proved my ability to work in a team and on my own

The practice can get extremely busy and can be quite stressful at times and have proven myself to handle such situations calmly and appropriately.

Dec 2003 - Nov 2004
Company name:Sydney Cricket & Sports Ground Trust
Location:Sydney, Australia
Industry:Sport & Recreation
Company size:201-500 employees
Comments:Start Date: Dec 2003
End Date: Nov 2004
Position/Title: Swim Instructor
Responsibilities/
Achievements:

Worked as a casual employee for the SCG as a swim instructor during the above period.

Taught young children between the ages of 3-10 as well as taking squads at an intermediate level

Took private as well as group lessons

Continue to be called upon to take lessons on a relief basis

    
Job Title:Swim Instructor
Job Type:Part-time
Position Department:Other
Closest Job Role:Other
Summary:Swim Instructor & Office Administration
Detailed Description:Worked as a casual employee for the SCG as a swim instructor during the above period.

Taught young children between the ages of 3-10 as well as taking squads at an intermediate level

Took private as well as group lessons

Continue to be called upon to take lessons on a relief basis

Education & Training

Mar 2010 - Nov 2012
Institution:APM College
Institution Type:College
Location:Sydney, Australia
Course Name:Bachelor of Business (Events Management)
Comments:To commence study in March 2010

Oct 2008 - Oct 2008
Institution:Drake Training
Institution Type:College
Location:Sydney, Australia
Course Name:Microsoft Excel
Grade:Level 1
Comments:One day course covering Microsoft Excel Intermediate Level

Sep 2007 - Nov 2007
Institution:FINSIA
Institution Type:Association/Club
Location:Sydney, Australia
Course Name:Superannuation Course
Comments:Successfully completed and passed with Credit, FINSIA Superannuation Course Part I

Feb 2004 - Dec 2004
Institution:Sydney Institute of Business & Technology
Institution Type:College
Location:Sydney, Australia
Course Name:Diploma of Commerce
Comments:Completed Diploma in Commerce in 2004 Deferred from Bachelor Commerce Degree to gain practical experience in the finance industry.

Jan 1988 - Oct 2000
Institution:Kincoppal-Rose Bay Achool of the Sacred Heart
Institution Type:High School
Location:Sydney, Australia
Course Name:School
Grade:Kindergarten-Year 12
Comments:I attended Kincoppal-Rose Bay from 1988-2000. I successfully completed both my School Certificate and Higher School Certificate. During my 13 years at Kincoppal I was heavily involved in many aspects of the school community, especially sport

Skills

Product Skills

  • Excel (Intermediate - 2-3 years experience)
  • Microsoft Office XP (Intermediate - 1.5-2 years experience)
  • Microsoft Outlook (Advanced - >5 years experience)
  • PowerPoint (Novice - 1-1.5 years experience)
  • Word (Intermediate - 4-5 years experience)

Interests

Socialising, Travel, Current Affairs, Music, Sport.

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