Candidate's Resume

 

Overview

My name is Helen Nowlan and I am looking to transfer into a new and challenging work environment.  I have spent extensive years in Hospitality working through all areas of management finally obtaining my dream role as a General Manager.  I was lucky enough to be mentored and trained well which made me a very successful manager across all aspects of hotels especially in the areas of Customer Service and Business Financials.

 

A year ago I married and moved into an Administration Managers role at a Family Owned Aged Care facility.  This year has been extremely enjoyable and challenging, however, I am missing the corporate environment I am used to.

 

My goal is to obtain a position where my knowledge and skills would be well utilised and there is an opportunity for value based growth and career advancement while contributing to the organisation.

 

I am cheerful and friendly which enables me to establish instant rapport with staff members and customers/clients I come into contact with. 

 

I am adaptable and flexible and a highly committed team player. 

 

I have very good computer and written skills. 

 

I love to learn new tasks and thrive on challenging situations. 

 

I have very high personal standards and the drive and ability to learn and develop myself as well as the ability to coach and motivate team members to achieve their goals.

 

Achievements

Over the years I have achieved many successes.  Below are some of these achievements;

·         I project managed a completely interactive property management system at the Duxton Hotel Perth (had previously done installs at three other properties on a much smaller level) which covered over all aspects of the hotel successfully and with little teething issues.  This installation covered the servicing of rooms, reservations, Food & beverage bookings and ordering, Stock Control, Financials and inventory.

·         I project managed a full kit out of the Gymnasium at the Duxton Hotel Perth.

·         My first General Managers role was at the Mantra on Murray Perth and I took their Average rates from $95.00 - $120.00 to $180 - $250.00.  I increased the weekend trade by 20% and turned the business from a profit of around $250,000.00 to over 1 million dollars.

·         In the economic downturn, I managed to offset the drop in income with huge savings in expenses therefore reducing the impact of this period on the bottom line of our business

·         I have found huge inconsistencies in the computer system at Carinya and have rebalanced and reconfigured the system correctly.

 

Career History

Jan 1970 - Present

Company name:Carinya Care Services
Location:Bicton, Australia
Industry:Health, Medical & Pharma
Company size:201-500 employees
Company web site:http://www.carinyaofbicton.com.au
    
Job Title:Administration Manager
Job Type:Full-Time
Position Department:Admin/Office Support
Closest Job Role:Administrator
Detailed Description:Managing the Administration and Financials for the business.

There is three key areas of the business
1) high care facility with 73 beds
2) Low Care facility with 11 Beds
3) Transitional care/Rehabilitation facility with 30 care beds and 20 community care placements.

I manage the reception desk, HR & Rostering and the Financial Aspects of the business

The Owner also owns factories, a farm and shopping centres which I look after his financials for.

Financials looked after are the normal creditors and receivables, bank reconcilaitions, BAS statments, PAYG, Payroll and general other book keeping duties.

Rostering for 200+ staff

Fulfilling government obligations which include;
- movement in and out of the facilities in the way of an online report to Medicare and a document per month to the Health Department
- Lodging ACFI's (which are scores for the elderly which calculate their care requirements and therefore our subsidy payments from the government)
- Administering bonds and refunds of bonds in compliance with Commonwealth requirements


- Admissions for new clients.
- BIlling for all residents across the facilities
- invoicing for meals external to our facility

May 2008 - Jan 2010

Company name:Mantra On Murray
Location:Perth, Australia
Industry:Hospitality, Travel & Tourism
Company size:51-200 employees
Company web site:http://www.mantra.com.au
    
Job Title:General Manager
Job Type:Full-Time
Position Department:Executive
Closest Job Role:Other Executive
Detailed Description:- Managed a 192 room property including the strata of the building which had two floors of residential apartments

Property Operations
- Established areas of respnsibility amongst the management team to ensure all departments ran effectively whilst adhering to company policies and standard operating procedures
- Held weekly communication meetings that were minuted and actioned
- Responded to all customer comments and complaints in a timely and professional manner
- Reviewed guest questionnaires and acted on any relevant issues
- Ensured all emergency procedures and fire procedures in the property were up to date and that team members were trained and drills were conducted regularly
- Ensured property security
- Monitored the interior and exterior condition of the property and ensured property presentation was at the highest standard at all times.
- Revenue Generation & Business Development across 7 properties in the WA/SA region
- Maximised revenue potential and maintained strict cost procedures to ensure we achieved our objectives and budgets

Financial
- Prepared annual forecasts and budgets of occupancy and revenue in conjunction with the relevant department heads
- Worked within budget constraints to a capital expenditure program and maintenance prorgram to ensure we have necessary base to deliver the quality of product to meet our guests expectations
- Managerd and understood the building maintenance agreements, common property agreements and exclusive use agreements.
- Continually measured the propertys performance and evaluated profitability.
Human resources
- Implemented traning needs throughout the property.
- Ensured the team aws equipped with the skills required to fulfil their role
- Complied with state and federal awards
- Complied with OH&S requirements
- Conducted timely appraisals for staff setting clear and measurable goals

Dec 2009 - Jan 2010

Company name:Mantra Bunbury
Location:Bunbury, Australia
Industry:Hospitality, Travel & Tourism
Company size:11-50 employees
Company web site:http://www.mantra.com.au
Comments:Mentored and assisted the new General Manager over the opening few months. This included weekly visits for the first six months. Then babysat the property (along with still running Murray Street) for approximately three months when he resigned whilst waiting for a replacement to be recruited and then to get a working visa.
    
Job Title:General Manager
Job Type:Full-Time
Detailed Description:As per Murray Street

Mar 2009 - Dec 2009

Company name:Mantra Group
Location:Perth, Australia
Industry:Hospitality, Travel & Tourism
Company size:501-1000 employees
Company web site:http://www.mantra.com.au
    
Job Title:Area Revenue Manager
Job Type:Full-Time
Summary:SA & WA
Detailed Description:- Revenue Generation & Business Development across 7 properties in the WA/SA region
- Forecasting for all properties and establishing better practices for accuracy

Nov 2007 - Apr 2008

Company name:Duxton Hotel Perth
Location:Perth, Australia
Industry:Hospitality, Travel & Tourism
Company size:201-500 employees
Company web site:http://www.duxton.com.au
    
Job Title:Executive Assistant Manager
Job Type:Full-Time
Position Department:Executive
Summary:Assistant to the General Manager
Detailed Description:- Continued with the duties I held as Rooms Divison Manager
- Managed the running of the Food & Beverage department including 7 Conference rooms, a Restaurant and 2 kitchens
- Controlled and improved the cost of sales in the Food & Beverage Department
- Set up stock control systems to improve the expenses in the F&B Department
- Handled all guest complaints
- Handled all IndustrialRelations issues in the hotel
- Authorised all purchases for the hotel maintaining that this is in accordance with department budgets
- Handled advertising for all jobs and maintained job descriptions were appropriate and in accordance with current job requirements and legislations

Nov 2002 - Oct 2007

Company name:Duxton Hotel Perth
Location:Perth, Australia
Industry:Hospitality, Travel & Tourism
Company size:201-500 employees
Company web site:http://www.duxton.com.au
Comments:The General Manager spent a lot of time mentoring me to become his second and a General Manager in time
    
Job Title:Rooms Division Manager
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Front Office
Detailed Description:- Managing the Front Office Department, Reservations & Revenue Department and Concierge Department of a 306 room hotel
- Night Audit
- Sales & Marketing reporting
- Forecasting of revenue and occupancy
- Occupancy & Yield reporting
- Managing Travel Agency bookings and their commissions
- Systems Administrator for the entire property
- Renovated the Gymnasium
- Investigated, reported, costed and installed the property management system which was a major installation of a new PMS, POS and stock control computer program worth $285,000
- Managed Workers Compensation for the Company - including return to work programs and meetings with doctors etc
- Setup costed rosters for all departments to maintain costs
- Mentored and trained staff and handled all IR issues

Mar 2001 - Nov 2002

Company name:El Questro Wilderness Park
Location:Kununurra, Australia
Industry:Hospitality, Travel & Tourism
Company size:51-200 employees
Company web site:http://www.elquestro.com.au
    
Job Title:Rooms Division Manager
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Front Office
Detailed Description:- Maintained and developed front office procedures for three properties as well as a reservations office based in Kununurra
- Completed Night Audit for all three properties
- Accounts Receivable
- Sales & marketing reporting
- Occupancy & Yield reporting
- Travel agents & Commissions
- Computer maintenance
- Supported the PMS and front office procedures for other hotels in the ACCOR chain

Jun 1999 - Mar 2001

Company name:Novotel Vines Resort
Location:The Vines, Australia
Industry:Hospitality, Travel & Tourism
Company size:51-200 employees
Company web site:http://www.thevines.com.au
    
Job Title:Front Office Manager
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Front Office
Detailed Description:- Managed front office for 135 room hotel with apartments
- Responsible for porters, receptionists, reservations clerks and housekeeping staff
- Handled guest complaints
- Customer service
- Training of Front Office Team
- Duty Manager Shifts
- Managed the reservations of two Heineken Classic God Tournaments
- Handled large conference and leisure business

Apr 1998 - Jun 1999

Company name:The Melbourne 'Perths Boutique' hotel
Location:Perth, Australia
Industry:Hospitality, Travel & Tourism
Company size:11-50 employees
Company web site:http://www.themelbourne.com.au
Comments:moved after a year to the Vines as one of the Directors of this property was the General Manager of the Vines and wanted to use me there.
    
Job Title:Front Office Manager
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Front Office
Detailed Description:- Managed Front Office for 35 rooms
- Duty Manager Shifts
- Petty Cash
- Staff Training
- Developing package accommodation deals
- Accounts receivable
- Computer Support
- Guest relations with Corporate Clients (hosted many GM Drinks with corporates)
- Yield Management
- Conference Bookings
- Responsible for Porters & front Office Staff

May 1997 - Apr 1998

Company name:Mercure Inn Port Hedland
Location:Port Hedland, Australia
Industry:Hospitality, Travel & Tourism
Company size:11-50 employees
Company web site:http://www.accor.com.au
    
Job Title:Front Office Receptionist
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Front Office
Detailed Description:- Worked the reception desk for a 65 room corporate hotel
- Switchboard operator
- Handled reservations
- Handled check ins & Check Outs
- Night Audit Balancing

Apr 1993 - May 1997

Company name:Burswood Resort Casino/Crown Casino
Location:Perth/Melbourne, Australia
Industry:Hospitality, Travel & Tourism
Company size:51-200 employees
Company web site:http://www.burswood.com.au
    
Job Title:Croupier
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Closest Job Role:Hotel & Gaming
Detailed Description:- Dealt Blackjack & roulette
- Dealt some minor games
- VIP dealer
- I learnt a great deal about International Clients and how to assist and serve the various cultures
- I learned great money handling skills
- I have a very disciplined work ethic from my many years in Casinos (due to the strict procedures and licensing)
- Trained new staff

Education & Training

Feb 2007 - Dec 2008

Institution:WA Institute of Beauty Therapy
Institution Type:College
Location:West Perth, Australia
Course Name:Diploma of Beauty Therapy

Jan 1992 - Dec 1992

Institution:Fremantle College of TAFE
Institution Type:TAFE
Location:Fremantle, Australia
Course Name:Hospitality & Tourism
Grade:1st Year completed

Feb 1989 - Dec 1991

Institution:John Curtin Senior Highschool
Institution Type:High School
Location:Fremantle, Australia
Course Name:TEE
Grade:12

Licenses & Certifications

Senior First Aid

Issuer:St Johns Ambulance
Valid From:1st December 2007
Valid To:14th March 2011

Workers Compenastion Certificate

Issuer:SGIO
Valid From:16th March 2006
Valid To:14th March 2011

Croupier

Issuer:Burswood Resort Casino
Valid From:1st April 1993
Valid To:31st May 1997

Interests

Computers, Football & Music.

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:28th March 2011
Would you relocate for a job?Open to Offers
Gender:Female
Marital Status:Married
Do I have a drivers license?Yes

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