Candidate's Resume

 

Overview

I have granted Master of Professional Accounting and Master of Business in Monash University in Jan 2011, and Bechelor's Degree in Information Technology in Queensland University of Technology in Jul 2006. I have worked in Bee Cheng Hiang Hup Chong Foodstuff Pte Ltd (Singapore) as the Operation Executive with a job scope from office support to marketing new business opportunities from 2007 to 2008. And being a Consumer Relations Officer in Consumers Association Of Singapore from 2006 to 2007, the job scope is mainly focus on assisting consumers to resolve dispute against vender/service provider.  I am looking for an opportunity to use my knowledge gained in the past years of study and working experiences to make a fine addition to the dynamic team.

Career History

Oct 2007 - Sep 2008

Company name:Bee Cheng Hiang Hup Chong Foodstuff Pte Ltd
Location:Singapore
Industry:Retail
Company size:501-1000 employees
Company web site:http://www.bch.com.sg
Comments:Bee Cheng Hiang as the market leader in the barbecued meat industry in Singapore, with more than 30 retail outlets and more than 130 outlets located across 6 countries (Malaysia, China, Hong Kong, Taiwan Indonesia and Philippines).

    
Job Title:Operation Executive
Job Type:Full-Time
Position Department:Marketing
Closest Job Role:Marketing Communications Consultant
Summary:Assist Deputy General Manager to ensure sound operation of 30 outlets and also marketing new business opportunities
Detailed Description:- In charge of 2008 Chinese New Year bulk order for corporate customers (taking orders, arrange for delivery, ac-hoc problem solving and customer services).
- In charge of 2008 Chinese New Year Hamper preparation for bulk order and outlets (arrangement for packing and delivery)
- Marketing for new business opportunities
- Managing central POS management system for outlets’ daily operations and promotion
- In charge of customer service , handling feedback and complaints
- Been the coordinator for 2007 company’s bus advertisement
- In charge of reviewing sponsorship from business associates and individuals (analyzing cost and rebate)
- In charge of company’s Loyalty Scheme planning and implementation
- Involved in Nov 2007, May 2008 Food Fair at Expo
- Pareration and analyze daily outlet sales report

Oct 2006 - Jul 2007

Company name:Consumers Association Of Singapore
Location:Singapore
Industry:Customer Service & Call Centre
Company size:11-50 employees
Company web site:http://www.case.org.sg/
Comments:The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices.
    
Job Title:Consumer Relations Officer
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Customer Service Consultant
Summary:Handling consumers'complaints and assist them in resolving their conflict with service providers.
Detailed Description:-Handling consumers’ complaints assist them in resolving their conflict with the service providers.
-Educate consumers on their consumer rights.
-Being the Mediation coordinator in CASE Mediation Centre
-Arrange Mediation session as per consumers’ required
-Coordinate between consumer, company and mediator (Non-CASE staff professionals) for the mediation session

Education & Training

Mar 2009 - Jan 2011

Institution:Monash University
Institution Type:University
Location:Melbourne, Australia
Course Name:Master of Business and Master of Professional Accounting

Mar 2005 - Jul 2006

Institution:Queensland University of Technology
Institution Type:University
Location:Brisbane, Australia
Course Name:Bachelor in Information Technology

Visa Information

Australia

Visa Type:Permanent Resident Visa
Valid From:14th July 2011
Valid To:14th July 2016

Interests

Travelling can broaden my horizons and enrich my experiences, Travelling can broaden my horizons and enrich my experiences.

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:26th July 2011
Would you relocate for a job?Open to Offers
Gender:Female
Marital Status:Married

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