Candidate's Resume

 

Overview

i completed my education at Palmerston North Girls High and went on to work full time at Smiths Amcal Pharmacy. After working there for 4 years i took time off from working and travelled around Europe.  I worked for a few months at the Trading post in Kettering, England.  On my return from travelling i started work at Sitel on national directorty and progressed to international directory and the telecom prepaid helpdesk and  while working in these lines of service i also assisted in taking 111 emergency calls. while i was employed on the internatioanl line of service i was advance into a supervisory role.  i love travelling, working with others and helping people.  i have a wide range skills because of the wonderful places ive worked and in working at these jobs i have been given the oportunity to gain further qualifications to add to my skill set. 

Achievements

my major achievments include being an acting supervisor in the international line of service at Sitel.  Traveling alone for about 6 months around Europe.

Career History

Dec 2004 - Jun 2010

Company name:Sitel
Location:Palmerston North, New Zealand
Industry:Customer Service & Call Centre
Company size:51-200 employees
    
Job Title:Customer Service Rep
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Customer Service Consultant
Detailed Description:This is a inbound call centre dealing with customer inquires, emergency calls and inquires from other countries. I first worked in the national directory then worked my way into international assistance which delt with international callers, callers making international call and directory services as well as telecom prepaid cards. Its in this line service that i became an acting supervisor while doing this i was also assiting with the telecom prepaid helpdesk. After telecom moved these services overseas i contiued top work for Sitel as a 111 emergency operator which take the inital 111 calls and connect the customer to the required emergency service.

Sep 2004 - Nov 2004

Company name:The Trading Post
Location:Kettering, United Kingdom
Industry:Food & Beverage
Company size:11-50 employees
    
Job Title:barmaid and waitress
Job Type:Full-Time
Detailed Description:i served customers in both the pub and the resturant.

Jun 2001 - Sep 2004

Company name:Smiths Amcal Pharmacy
Location:Feilding, New Zealand
Industry:Health, Medical & Pharma
Company size:1-10 employees
    
Job Title:Shop Assistant
Job Type:Full-Time
Position Department:Retail
Closest Job Role:Sales Consultant
Detailed Description:i worked full time in both the pharmacy and the lotto shop. i was trained in lotto.im fully qualified in selling australis cosmetics and several over the counter medicines im also a trained revlon beauty advisor.

Education & Training

Jan 1998 - Dec 2002

Institution:Palmerston North Girls High School
Institution Type:High School
Location:Palmerston North, New Zealand
Course Name: Sixth form certificate

Skills

Business Skills

  • Customer Support (Intermediate - >5 years experience)

Product Skills

  • HelpDESK (Intermediate - 4-5 years experience)

Licenses & Certifications

Associations

Visa Information

New Zealand

Visa Type:Citizen

Interests

furthering myself, History, travelling.

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:30th June 2010
Would you relocate for a job?Open to Offers
Gender:Female
Marital Status:Cohabitating
Do I have a drivers license?Yes

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