Candidate's Resume

 

Overview

Worked for Telstra Unwelcome Calls Department for 4 years and was made redundant in December 2007. I have worked in many retail, hopitality & customer service roles for many years.

Career History

Aug 1993 - Dec 2007

Company name:Telstra
Location:Adelaide, Australia
Industry:Customer Service & Call Centre
Company size:11-50 employees
    
Job Title:Unwelcome Calls Service Consultant
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Other Cust Service & Call Centre Agent
Summary:Resolve Customer Complaints regarding unwelcome calls
Detailed Description:Customer Service
Talk to customers regarding complaints, concerns & problems concerning unwelcome calls.
Connect trace equipment on telephone lines, trace phone calls.
Liase wioth police about situations & evidence we have obtained.
Write & issue letters to advise of procedures, Laws & action that will be taken.
Write Reports on customer files for future reference & police enquirey.

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