Candidate's Resume

 

Overview

 

I graduated in 2001 earning a Bachelor of Science degree in Sociology from one of the state universities in the Philippines. I have been in the workforce since, where out of nine years, four years were spent overseas. I have learned, gained and developed numerous skills from working in various industries with multi cultural environment which leads to accomplishing goals and objectives throughout my career. I wish to build on these accomplishments and be able to pursue a career in Human Resources and Office Administration where I know the opportunities are diverse.

Career History

May 2008 - Present
Company name:Arab Digital Distribution
Location:Dubai, United Arab Emirates
Industry:Trades & Services
Company size:51-200 employees
    
Job Title:Human Resources and Administration Assistant
Job Type:Full-Time
Position Department:Human Resources & Recruitment
Closest Job Role:Administration / Office Support
Summary:Provides full HR and Administrative support, reports directly to Senior HR & Administration Manager
Detailed Description:•Prepares and submits documents necessary for new recruits as well as renewal of residency, health card/medical insurance, employment card and passport for current employees and salary certificate and NOC for employees whenever necessary
•Participates in formulating annual business objectives, prepares presentations and conducts employee appraisals on a regular basis
•Assigned to provide airline ticket and hotel reservations for all business travels and employees’ annual vacation
•Assist in preparing employees’ payroll, leave calculation and end of service entitlements
•Coordinate with third party companies and other departments or branches of the company

Feb 2006 - Apr 2008
Company name:Lucy Switchgear FZE
Location:Dubai, United Arab Emirates
Industry:Manufacturing & Industrial
Company size:201-500 employees
    
Job Title:Administrative Assistant
Job Type:Full-Time
Position Department:Admin/Office Support
Closest Job Role:Administrator
Summary:Provides full reception and administrative support
Detailed Description:•In-charge of all outgoing and incoming business calls
•Ensures all office supplies are effectively carried out
•Prepares petty cash replenishment, deposits for cash & cheque
•Assist in the preparation of employees’ payroll, booking of hotel and flight reservations
•Check and prepares attendance report of the employees
•Receives incoming courier and prepares invoice for outgoing courier
•In charge of visa application for new recruits, renewal of residency, healthcard, employment card and passport for current employees and salary certificate and NOC for employees whenever necessary
•Prepares and submit documents necessary for visa stamping of new recruits
•Updates scrap collection details including payment deposits and preparation of invoice
•Assist in filing new and current employees' 201 file and other office document filing
•Coordinates and arranges a driver for employees needing to travel outside the office

Aug 2003 - Feb 2006
Company name:Hinduja Global Solutions Ltd
Location:Manila, Philippines
Industry:Customer Service & Call Centre
Company size:201-500 employees
    
Job Title:Training Specialist
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Supervisor / Team Leader
Detailed Description:•Maintenance of a shift log during classroom training
•Log in / log out / overbreak tracking and encoding of trainees
•Update, checking and analysis of modular quizzes
•Preparation of training materials for assigned discussion (includes slide presentation, handouts etc) and conduct of discussion
•Attendance to calibration sessions and training staff meeting
•Conduct of small team discussions, practice session, and roleplays per module
•Provide informal coaching and feedback to team members as a result of practice sessions and roleplays
•Preparation and delivery of performance progress report to trainees
•Live calls floorwalking, buddy-up and monitoring calls, monitoring of OJTs on the floor
•Coached trainees undergoing certification for Telephone Service Center. Designed presentation materials used during the training. Monitored and graded calls of certified agents to ensure compliance with client’s quality requirements

Aug 2000 - May 2003
Company name:Slimmer World International
Location:Manila, Philippines
Industry:Fashion/Beauty
Company size:11-50 employees
    
Job Title:Head Public Relations Officer
Job Type:Full-Time
Position Department:Sales
Closest Job Role:Sales Rep / Consultant
Summary:Provides full reception and sales support
Detailed Description:•Handled client’s complaints
•Checks the daily and monthly sales report, prepares cheque vouchers and petty cash replenishment, deposits for cash & cheque
•Trains new P.R.O. and provide product knowledge
•Handled new, old clients, and/or “comeback” clients
•Assist in organizing marketing events and company activities.
•Designs a proper fitness program for every client
•In-charge of sourcing out new clients through referrals, managed corporate/fleet and consumer accounts.
•Receives and endorse clients to their respective consultant, treatment, or fitness trainer
•Ensures all office and clinic supplies are effectively carried out

Education & Training

Jun 1995 - Mar 2001
Institution:Polytechnic University of the Philippines
Institution Type:University
Location:Manila, Philippines
Course Name:Bachelor of Science in Sociology

Skills

Business Skills

  • Client Services (Intermediate - 2-3 years experience)
  • Documentation (Expert - >5 years experience)
  • Employee Communication (Advanced - >5 years experience)
  • General Office Administration (Advanced - >5 years experience)
  • Performance Measurement (Intermediate - 2-3 years experience)
  • Reception/PA Services (Advanced - 4-5 years experience)

Product Skills

  • Microsoft Office Suite (Advanced - >5 years experience)

Licenses & Certifications

Heart Saver First Aid & CPR/AED

Issuer:American Hospital Dubai
Valid From:23rd March 2010
Valid To:22nd March 2012

Visa Information

Philippines

Visa Type:Citizen

United Arab Emirates

Visa Type:Sponsorship Visa
Visa Name:Employment Visa
Valid From:12th April 2009
Valid To:11th April 2012

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
Would you relocate for a job?Yes
Gender:Female
Marital Status:Single
Do I have a drivers license?No

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