I have been employed for 17 years with the same company, starting in a data entry role.  I was then given the opportunity to move to a Helpdesk role and have continued to upskill and acquire knowledge to ensure that I continue to be an asset to colleagues and the organistation.

Other key area’s I have been involved in are

•  Managed the purchase, upgrading and maintenance of all company Cell phones, Desk phones, Kit installations and 
   and associated products  
•  Managed the Cabling requirements for corporate and plants
•  Worked with management to create an access database for the purpose of tracking the movement of equipment.
•  Maintained documentation of Computer Hardware and Software
• Uniworks Administrator.
• Create training manuals and train users in company systems.
• Replace hardware and image PC's/Laptops
• Co-ordinate upgrades. 
• Maintain and setup user accounts in AD
• Setup security groups in AD and apply permissions
• Control manual password changes for all user accounts 
• Symantec End Point Manager weekly reporting and following up virus warnings.
• Coordinating the changing of weekly/daily backups
• File restores using Symantec Backup Exec 11d.
• Good understanding of Word, Excel and Powerpoint and Outlook
•  Great phone manner and excellent problem solving skills
•  Experience in Heat Montoring Software
•  Navision - basic knowledge
•  Oneworld - basic knowledge
•  GoToMeeting - basic knowledge

 I have certificates in the following:

• Introduction to Lotus 123
• Intermediate Lotus 123
•  Word 97 Advanced
•  Excel 97 Introduction
•  PowerPoint Introduction
•  McCarthy & Associated Limited - UniWorks Systems Administration
•  Help Desk Institute Australia (Communicating Effectively with Help Desk Customers)  

 

 

Present

Company name: Silver Fern Farms Limited Location: Hastings, New Zealand Industry: Agricultural & Animals Company size: 1001-5000 employees Company web site: http://www.silverfernfarms.co.nz/ Comments: 2008 renamed from PPCS Limited to Silver Fern Farms Limited 2005 - 2008 Richmond Limited merged with PPCS Limited - renamed to PPCS Limited 1993 - 2005 Richmond Limited       Job Title: IT Support Analyst Job Type: Full-Time Position Department: IT & Telecommunications Closest Job Role: Helpdesk & Desktop Support Detailed Description: My title has changed over the years: 2009 - 2010 - IT Systems Support Officer 2000 - 2005 - IT Helpdesk Support Analyst 1999- 2000 - IT Helpdesk Operator 1997 - 1999 - IT Customer Service Analyst 1995 - 1997 - Unix Operator 1993 - 1995 - Data Entry Clerk

New Zealand
Visa Type:	Permanent Resident Visa

I have been working for the same company for 17 years and am ready for change. I am considering a move to Sydney the reason for this is to be near my daugher and grandchildren. I am interested in any Helpdesk /Service desk/Customer Service/Administration positions that may come available in the next couple of months., I am involved with Rugby and Netball, I am an active committee member for Clive Rugby and Sport and Clive Netball. After doing a 3 year term as president of the netball club I recently stood down but have remained an active committee member. I have been successfully involved in fundraising for both codes..

Job Seeking Status:	Open to Opportunities
I am on a notice period (days):	0
I am available from:	31st May 2010
Would you relocate for a job?	Open to Offers
Gender:	Female
Marital Status:	Single
Do I have a drivers license?	Yes