Candidate's Resume




My  greatest achievement was being involved with management in the development of a helpdesk.  I was then involved in the
setting up of a professional friendly enviroment for users to get problems resolved in a timely fashion.  I believe that I.T. is a
customer service department and that having a good relationship with your users is paramount to running successful
support.   I have carried this believe with me through all the many changes that have happened within the company I work for and
have built up a great relationship with users and management.

I have been employed for 17 years with the same company, starting in a data entry role.  I was then given the opportunity to move to a Helpdesk role and have continued to upskill and acquire knowledge to ensure that I continue to be an asset to colleagues and the organistation.

Other key area’s I have been involved in are

•  Managed the purchase, upgrading and maintenance of all company Cell phones, Desk phones, Kit installations and 
   and associated products  
•  Managed the Cabling requirements for corporate and plants
•  Worked with management to create an access database for the purpose of tracking the movement of equipment.
•  Maintained documentation of Computer Hardware and Software
• Uniworks Administrator.
• Create training manuals and train users in company systems.
• Replace hardware and image PC's/Laptops
• Co-ordinate upgrades. 
• Maintain and setup user accounts in AD
• Setup security groups in AD and apply permissions
• Control manual password changes for all user accounts 
• Symantec End Point Manager weekly reporting and following up virus warnings.
• Coordinating the changing of weekly/daily backups
• File restores using Symantec Backup Exec 11d.
• Good understanding of Word, Excel and Powerpoint and Outlook
•  Great phone manner and excellent problem solving skills
•  Experience in Heat Montoring Software
•  Navision - basic knowledge
•  Oneworld - basic knowledge
•  GoToMeeting - basic knowledge

 I have certificates in the following:

  • Introduction to Lotus 123
  • Intermediate Lotus 123
  •  Word 97 Advanced
  •  Excel 97 Introduction
  •  PowerPoint Introduction
  •  McCarthy & Associated Limited - UniWorks Systems Administration
  •  Help Desk Institute Australia (Communicating Effectively with Help Desk Customers)  
St John
Full first aid certificate achieved
First Aid Refresher
Driver & Safety Program
Course of Advanced Instruction Demonstrating Driver Competency in Hazard Recognition – Avoidance & understanding of Vehicle Dynamics



Career History


Company name:Silver Fern Farms Limited
Location:Hastings, New Zealand
Industry:Agricultural & Animals
Company size:1001-5000 employees
Company web site:
Comments:2008 renamed from PPCS Limited to Silver Fern Farms Limited

2005 - 2008 Richmond Limited merged with PPCS Limited - renamed to PPCS Limited

1993 - 2005 Richmond Limited

Job Title:IT Support Analyst
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Detailed Description:My title has changed over the years:
2009 - 2010 - IT Systems Support Officer

2000 - 2005 - IT Helpdesk Support Analyst

1999- 2000 - IT Helpdesk Operator

1997 - 1999 - IT Customer Service Analyst

1995 - 1997 - Unix Operator

1993 - 1995 - Data Entry Clerk

Visa Information

New Zealand

Visa Type:Permanent Resident Visa


I have been working for the same company for 17 years and am ready for change. I am considering a move to Sydney the reason for this is to be near my daugher and grandchildren. I am interested in any Helpdesk /Service desk/Customer Service/Administration positions that may come available in the next couple of months., I am involved with Rugby and Netball, I am an active committee member for Clive Rugby and Sport and Clive Netball. After doing a 3 year term as president of the netball club I recently stood down but have remained an active committee member. I have been successfully involved in fundraising for both codes..

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:31st May 2010
Would you relocate for a job?Open to Offers
Marital Status:Single
Do I have a drivers license?Yes

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