Candidate's Resume

 

Overview

An experienced IT professional with over 13 years experience providing level 2/3 support across Windows environments demanding strong technical, organizational and interpersonal skills. Since returning from overseas I have been working as a contractor and currently work as a self employed IT consultant, whilst seeking a role which provides new challenges and where I can contribute immediately with my technical experience as well as learn new skills.

Career History

Aug 2010 - Present
Company name:IT CONSULTANT (Freelance)
Location:Melbourne, Australia
Industry:Information Technology
Comments:Provide direct support to a wide range of clients on home office and small business networks, assisting with all aspects of purchase through to set up and troubleshooting of systems
    
Job Title:Systems Administrator
Job Type:Self-Employed
Closest Job Role:IT & Telecommunications Consultant
Summary:Provide technical support to a wide range of clients
Detailed Description:Manage the setting up of LAN and WAN networks for single and multiple users.
Install and troubleshoot Microsoft Operating systems (Windows 7 ,Vista and XP)
Administer Windows 2008 and 2003 active directory domains as well as email servers (both physical and virtual (Hyper V and ESX).
Install and implement desktop PC and Server hardware, software and peripherals on behalf of clients.
Resolve issues relating to hardware and system failures.
Set up and configured (TCP/IP DNS, DHCP) network protocols, and manage any troubleshooting issues.
Implement security and anti-virus solutions.
Advice clients on how to best set up infrastructure to meet existing and future business needs.
Configure and troubleshoot smart phones and PDAs.

Feb 2010 - Jul 2010
Company name:Duratray International
Location:Melbourne Bayswater, Australia
Industry:Mining & Resources
Company size:51-200 employees
    
Job Title:Systems Administrator
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Networks & Systems Engineer
Summary:Provide second and third level support to Duratray's employees
Detailed Description:Troubleshoot and fix any software and hardware faults in a timely and efficient manner.
Install new desktop and Laptops.
Create, modify and delete user accounts in Microsoft SBS 2008 Active Directory (Hyper V)
Create email accounts in Exchange 2007 (Hyper V server)
Plan and develop future upgrade of Windows 7.
Liaise with external suppliers and repairers when needed

Jun 2009 - Dec 2009
Company name:Melbourne Wide Management
Location:Melbourne, Australia
Industry:Trades & Services
Company size:1-10 employees
    
Job Title:Project Manager
Job Type:Full-Time
Closest Job Role:Project Manager
Detailed Description:Oversaw the completion of a building refurbishment for MWM.
Managed all resources and contractors to ensure project deliverable and objectives were successfully met.
Maintained communications flows across all stakeholders.
Met and consistently delivered all project requirements within the required timeframes.

Oct 2008 - Apr 2009
Company name:Deakin University
Location:Melbourne, Australia
Industry:Education & Childcare
Company size:1001-5000 employees
Comments:Deakin University is one of Australia's most progressive and visionary universities. It has been noted for providing a superior and student-centered education; it has won the prestigious Australian University of the Year award twice. It has approximately 3000 staff and 34,000 students
    
Job Title:IT Support Engineer
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Summary:provide technical Support to Deakin University's staff
Detailed Description:Part of the project team that migrated email from Eudora /Thunderbird to Microsoft Outlook 2007 and Entourage 2008 across all networks.
Provide 2nd and 3rd level support to Deakin's staff over the phone ,face to face, and remotely using VNC,RDP and other remote management tools on a wide range of desktop, mobile and networking issues.
Configure smatphones (Iphones,Nokia etc) to work with mail clients and Deakin's wireless network.
Respond to the escalated service request from the first level support team within the agreed SLA.
Train staff when required on the use of email clients (Outlook/Entourage) as part of email migration.
Open and close service requests in HP Openview, contacted users for feedback and updates on issues.

Jul 2008 - Sep 2008
Company name:CHEP Australia
Location:Melbourne, Australia
Industry:Supply Chain & Logistics
Company size:201-500 employees
Comments:Owned by Brambles Limited, CHEP has offices in 46 countries, employs over 7000 people and operates over 500 service centres. It deals in pallet and container polling services. Serving customers in a range of industrial and retail supply chains
    
Job Title:Desktop Support Analyst
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Summary:Provide second and third level support to Chep's staff and agents throught Victoria and Australia
Detailed Description:Provide 2nd and 3rd level support in a Windows environment which had some 500+ users.
Provide phone and remote support to CHEP agents in Victoria and across Australia
Respond to the escalated service requests from the first level support team within the agreed SLA.
Open and close service request in Remedy and call users for feedback and updates on any outstanding issues
Administer Windows 2003 Active Directory using Microsoft remote Server Administration Tools.
Performed relocation of CHEP’s head office.
Reimage desktops and laptops with CHEP's SOE using Altiris.
Patched LAN at CHEP's new offices.

Sep 2007 - May 2008
Company name:Thales Australia
Location:Melbourne , Australia
Industry:Aviation & Transport
Company size:201-500 employees
Comments:Part of the Thales group with four major divisions Aerospace, Security, Defence and transport, and a presence in over 50 countries and 70000 employees. Thales Australia employs over 3500 people in 35 cities.
    
Job Title:Desktop Support Analyst
Job Type:Full-Time
Position Department:IT & Telecommunications
Summary:Provide 2nd & 3rd Level Support to Thales' users
Detailed Description:Respond to the escalated service requests from the first level support team within the agreed SLA.
Administer user changes in Active Directory and in Windows NT domain running on an ESX cluster.
Ensured correct level of access to shared folders and resources.
Provided support to Citrix users in Melbourne.
Project coordinator and deployment engineer on a 100+ Dell to IBM Laptop refresh cycle.
Part of project team that migrated Windows NT domain to Windows 2003 Active Directory.

Jun 2007 - Jul 2007
Company name:Powercor Australia
Location:Melbourne , Australia
Industry:Trades & Services
Company size:501-1000 employees
    
Job Title:Desktop Support Engineer
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Detailed Description:Provide 2nd level remote, onsite desktop and phone support to Powercor’s users.
Respond to the escalated service requests from the first level support team within the agreed SLA.
Manage users and computer accounts using both Active Directory and Control SA
Install configure and test Cisco VPN and RSA keys
Provide support to Powercor’s Citrix users.
Deploy and re image PCs and laptops using Altiris
Open, close Infra Service requests and contacted users for feedback on any outstanding issues
Log calls with external repairers when required

Jan 2006 - Dec 2006
    
Job Type:Unspecified
Summary:Overseas travel

Dec 2002 - Dec 2005
Company name:: University of Melbourne - Orygen Research Department of Psychiatry
Location:Melbourne , Australia
Industry:Education & Childcare
Company size:201-500 employees
Comments:Provided casual after hours Desktop support.
Worked part time 1.5 dayes per week between 2003 and 2005.
    
Job Title:Desktop Support Analyst (part time casual)
Job Type:Casual/Temporary
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Detailed Description:Set up, installed and configured Windows 2003 Domain Controllers, file and print servers.
Administered Windows 2000/2003 servers from 100 to 200 users and 300 new desktops / laptops.
Install, set up, and troubleshoot email clients (MS Outlook, Entourage and Eudora).
Advised on whether capability was available on existing systems to meet next generation requirements.
Managed the installation of operating systems (Windows XP) and software for over 250 desktops/laptops.
Diagnosed network hardware (Cisco Switches) errors and rectified issues.
Installed and configured the departments McAfee antivirus server.
Provided training to users on system and application capabilities.
Reviewed and assessed the departments’ back-up and disaster recovery plans.

Jul 2000 - Nov 2005
Company name:Department of Education, Victoria
Location:Melbourne , Australia
Industry:Government
Company size:201-500 employees
Comments:The Department of Education and Early Childhood Development (DEECD) brings together a range of services for young people from before birth to the beginning of adulthood
    
Job Title:Systems Administrator
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Networks & Systems Engineer
Summary:provide Systems adminnistration and technical support to various schools
Detailed Description:Administered Windows 2000/2003 servers from 100 to 1100 users using various tools (Microsoft Remote Server AdministrationTools, VNC, and RDP).
Administered the LAN/WAN and its infrastructure including servers/proxies/DHCP/WINS/DNS.
Install, set up and troubleshoot email clients (MS Outlook, Entourage)
Management of assets including software licences and hardware (PCs and other related equipment). .
Migrated Windows NT4 Domains into a Windows 2000/2003 Active Directory based model and operating System upgrade from Win 98 to Win XP Pro.
Project coordinator and deployment engineer on 400+ laptops & 300 desktops (Win XP based SOE)
Upgraded 10mbs unmanaged switches and hubs to fully managed 3com switches (100mbs network).
Diagnose and repair software and hardware problems.
Configured the schools central connection for WAN and for IP based video conferencing.
•Set up, configure network switches and Cisco Wireless Access Points.
Installed and configured Linux server with proxy and RADIUS to issue certificates to wireless clients.
Provided training and assistance to users on systems and applications.

Jul 1998 - Jul 2000
Company name:Univesriry of Melbourne Department of Learning and Educational Development
Location:Melbourne, Australia
Industry:Education & Childcare
Company size:201-500 employees
    
Job Title:Desktop Support Analyst
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Helpdesk & Desktop Support
Detailed Description:Troubleshoot and repair hardware in a mixed Windows and Mac .environment
Troubleshoot and fix software conflicts and faults
Diagnose and repair (where possible) LAN/WAN faults
Train users in the use of IT applications (Email clients,etc) and related to the University's internal IT systems
Develop and test SOE
Deploy hardware with SOE (Windows 98,Office 97) using Symantec Ghost
Create; modify user accounts and folders in Windows NT Server.
Maintain SOE in student labs and staff computers.

Skills

Business Skills

  • Administration (Expert - >5 years experience)
  • Communications ( - experience)
  • Development ( - experience)
  • Management ( - experience)
  • Management Tools (Expert - >5 years experience)
  • Research ( - experience)
  • SLA (Expert - >5 years experience)
  • Training (Advanced - >5 years experience)

Product Skills

  • Active Directory (Advanced - >5 years experience)
  • Adobe (Advanced - 4-5 years experience)
  • Agents ( - experience)
  • Altiris (Advanced - 4-5 years experience)
  • Assets (Advanced - >5 years experience)
  • Cisco Switches (Intermediate - >5 years experience)
  • Citrix (Advanced - 3-4 years experience)
  • COM+ ( - experience)
  • Communications ( - experience)
  • DHCP (Advanced - >5 years experience)
  • DNS (Advanced - >5 years experience)
  • Engineering ( - experience)
  • ESX Server (Advanced - 3-4 years experience)
  • Eudora (Advanced - 4-5 years experience)
  • FIX ( - experience)
  • Focus ( - experience)
  • Folders ( - experience)
  • Freelance ( - experience)
  • GHOST (Advanced - >5 years experience)
  • HelpDESK ( - experience)
  • HP Openview (Intermediate - 2-3 years experience)
  • Hubs ( - experience)
  • IPX ( - experience)
  • ITS ( - experience)
  • LAN (Advanced - >5 years experience)
  • LAN/WAN (Advanced - >5 years experience)
  • Linux ( - experience)
  • McAfee (Advanced - 3-4 years experience)
  • Microsoft Office Suite (Advanced - >5 years experience)
  • Microsoft Operating Systems (Advanced - >5 years experience)
  • Microsoft Outlook (Advanced - >5 years experience)
  • NT Server ( - experience)
  • Outlook 2007 (Advanced - 3-4 years experience)
  • PDAS (Advanced - 3-4 years experience)
  • PROFILE ( - experience)
  • Project (Intermediate - 2-3 years experience)
  • Radius ( - experience)
  • Remedy (Intermediate - 3-4 years experience)
  • Remote (Expert - >5 years experience)
  • Retail ( - experience)
  • Security (Advanced - >5 years experience)
  • Service ( - experience)
  • Support (Expert - >5 years experience)
  • Symantec (Advanced - >5 years experience)
  • TCP/IP (Advanced - >5 years experience)
  • Technical ( - experience)
  • Time (Expert - >5 years experience)
  • Time Management (Expert - >5 years experience)
  • Tools (Advanced - >5 years experience)
  • Transport ( - experience)
  • Vista (Advanced - 3-4 years experience)
  • VMWare (Advanced - 4-5 years experience)
  • VPN (Advanced - 4-5 years experience)
  • WAN ( - experience)
  • Windows 2000 (Advanced - 4-5 years experience)
  • Windows 98 ( - experience)
  • Windows NT ( - experience)
  • Windows XP (Expert - >5 years experience)
  • WINS ( - experience)

Industry Company Experience

  • Communications ( - experience)
  • Management ( - experience)
  • Support (Expert - >5 years experience)
  • Wireless ( - experience)

Personal Information

Job Seeking Status:Not Currently Looking
I am on a notice period (days):  0

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