Candidate's Resume

 

Overview

I am committed to achieve excellence in the field of Corporate Marketing & Training, as I am efficient, reliable and flexible with an ability to lead a group of dynamic professionals towards the customers needs. I can blend with the changing environments of technology and can be a great team member.

My goal is to achieve success through my good communication and great Marketing skills involving my sound computer knowledge.

 

Achievements

Top Salesman for New Zealand and Australia.

 

In the month of December and January 2004/2005, I was awarded the Best Salesman

for selling maximum number of Kirby vacuum machines.

 

Employee of the Month: EMC July 2006

 

Awarded as the Employee of the month for being the most understanding Working person

in the Complaints section to meet with Product replacements and Warrenties requirements.

Career History

Jul 2011 - Sep 2011

Company name:Drake International
Location:Sydney, Australia
Industry:Customer Service & Call Centre
Company size:201-500 employees
Company web site:http://www.drakeintl.com/au/
Comments:Drake International is a large Outsourcing Human Resource company hired by Steller group to provide a Inbound Environment to all the enquiries regarding Census 2011.

The Census of Population and Housing was the largest statistical operation undertaken by the Australian Bureau of Statistics (ABS). It aimed to accurately measure the number of people in Australia on Census Night, their key characteristics, and the dwellings in which they live.

    
Job Title:Inbound Call Centre Operator
Job Type:Casual/Temporary
Position Department:Customer Service & Call Centre
Closest Job Role:Call Centre Agent
Summary:Inbound Customer Service
Detailed Description:Worked as a agent to help with all the incoming enquiries about Census 2011 and providing detailed and correct information through Verbatim and giving correct solutions.

Dec 2009 - Jul 2010

Company name:Estephan corporation
Location:Sydney, Australia
Industry:Customer Service & Call Centre
Company size:1-10 employees
Company web site:http://www.escorp.com.au
Comments:Estephan Corporation looks after government grants and rebates available to Australian Businesses and assists them in taking advantage of their entitlements in areas relevant to staff training and employment.Estephan Corporation works in conjunction with several RTO’s. At Estephan Corporation they pride themselves in delivering the best possible service to help Australian businesses to obtain the right assistance with thier training and employment needs.

    
Job Title:Telesales Supervisor
Job Type:Casual/Temporary
Position Department:Customer Service & Call Centre
Closest Job Role:Call Centre Agent
Summary:Government grants towards staff Training.
Detailed Description:B2B contact in all Industries for them to take advantage of the Government grant where thier staff could be trained at workplace and upgrade thier skills.

Met all KPI's and reached upto Supervisory role.

Jul 2007 - Apr 2009

Company name:Coles Express
Location:Sydney, Australia
Industry:Retail
Company size:1001-5000 employees
Company web site:http://www.coles.com.au
Comments:For more than 90 years, Coles has been a highly regarded and much loved part of Australian life. Coles provides excellent quality and value with wide varieties of supermarkets and service stations where customers get lots of discounts and fair deals.

    
Job Title:Team Member
Job Type:Full-Time
Position Department:Retail
Closest Job Role:Sales Consultant
Summary:Customer Serives
Detailed Description:2 years of distinguished service with a huge Multi National company providing customer service, discounts and also focussed on retail driven work in termsof Stock taking, refilling shelves,and giving a count o the Manager.

May 2004 - Jul 2007

Company name:Power Marketing Ltd
Location:Auckland, New Zealand
Industry:Customer Service & Call Centre
Company size:11-50 employees
    
Job Title:Telesales Agent
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Call Centre Agent
Summary:outbound call centre
Detailed Description:Outbound calling, organising high speed internet,voice verification, closing sales, maintaing databases.

Education & Training

Apr 1993 - Apr 1996

Institution:Kurukshetr University
Institution Type:University
Location:Kurukshtra, India
Course Name:Bachelors of Arts
Grade:B
Study Units/Modules:
  • World History
  • Political Science
  • English
  • Computers

Skills

Business Skills

  • Team Building / Staff Morale (Intermediate - 1-1.5 years experience)

Product Skills

  • Basic Call-Center Management System Reporting Desktop (Intermediate - 1-1.5 years experience)
  • NICE Call Recording & Quality Monitoring (Intermediate - 1-1.5 years experience)

Licenses & Certifications

Certificate IV in worplace assessment and Training

Reference:TAE40110 Version 1
Issuer:Australian Regional Training Services
Valid From:7th February 2012
Valid To:19th January 2016

Certificate in Real Estate nd Property Practices

Reference:NTIS CODE: 91086 NSW
Issuer:realestate.com.au
Valid From:11th January 2007
Valid To:18th January 2018

Associations

Wests

Website:http://www.westslc.com.au
Date From:1st January 2007
Date To:1st October 2013

Visa Information

Australia

Visa Type:Citizen
Visa Name:indefinate
Valid From:16th January 2007
Valid To:2nd January 2012

Interests

Cooking Indian and Continental food, swimming, squash, music, Internet Surfing.

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:30th January 2012
Would you relocate for a job?Yes
Gender:Male
Marital Status:Single
Do I have a drivers license?Yes

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