Candidate's Resume

 

Overview

National Works Management Co ordinator with experience in customer service. Dealing with customers and liasing with Techncians and internal staff.

Achievements

Always achieving top stats in my team.

Career History

Jan 2008 - Present

Company name:Carrier UTC
Location:Mebourne, Australia
Industry:Engineering
Company size:More than 10000 employees
Company web site:http://www.carrier.utc.com
    
Job Title:National Works Management Co Ordinator
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Summary:Co ordinate work for Tecnicians
Detailed Description:Answer incoming inquiries promptly, competently and professionally and input data into Service Call Entry System.
Deal with and respond to customer telephone inquiries, service needs.
Liase with Technicians and order parts appropriately.
Coordinate jobs for Technicians, and advise customers of their attendance.

Oct 2006 - Dec 2007

Company name:Carrier UTC
Location:Melbourne, Australia
Industry:Engineering
Company size:More than 10000 employees
Company web site:http://www.carrier.com.au
    
Job Title:National Customer Service Representative
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Call Centre Agent
Detailed Description:Answer incoming inquiries promptly, competently and professionally and input data into Service Call Entry System.
Edit and/ or cancel service calls and reprint if necessary updating the customer’s records as appropriate.
Deal with and respond to customer telephone inquiries, service needs, including raising credits, compliments and complaints.
Handle most calls without escalating. Refer calls to appropriate personnel if unable to solve. However, call ownership of the problem remains the representative through to resolution directly with the customer.
Provide customers with technical information/ support (if appropriate) in an effort to resolve the problem before a service call is booked.
Provide customers with information relating to pricing, quotations and payment on delivery (P.O.D).
Liaise with other departments as required to ensure timely and efficient provision of products and services.
Perform other administrative and data entry duties as directed by the Service Call Centre Manager.

Jan 2001 - Oct 2005

Company name:SingTel Optus
Location:Melbourne, Australia
Industry:Information Technology
Company size:More than 10000 employees
Company web site:http://www.Optus.com.au
    
Job Title:Network Engineer
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Telecommunications Engineer
Detailed Description:Providing new telephony and internet services for Optusnet Cable customers.
Activating and testing of Telephony and DSL services on the Telstra ULL copper network through provisioning of Optus DSLAMS.
High level of customer focus, for both internal and external customers, ensuring that their expectations are met in a timely and professional manner.
Determine and rectify possible faults using problem solving skills and resources to ensure customer’s services are in a stable working condition.
Providing helpdesk functionality to all Customer Service Representatives and Field Service Technicians, to ensure they are able to achieve and exceed their required productivity.
Manual provisioning of network elements for special service requirements as well as planned and unplanned communication / system outages.

Jan 1986 - Nov 1991

Company name:Telecom NZ Ltd
Location:Auckland , New Zealand
Industry:Information Technology
Company size:More than 10000 employees
Company web site:http://www.Telecom.co.nz
    
Job Title:National Co ordinator
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Telecommunications Engineer
Detailed Description:Assisting Field Technicians with network and cable faults.
Assisting training new staff members ensuring processes and procedures are learnt and adhered to.
Problem solving and providing excellent customer services.
Entering service orders for new telephony services.
Service Order activation and testing.
Cable network allocation.
Systems Used:
NTS — National Testing System
ICMS — Integrated Customer Management System
AM/FM — Automated Mapping and Field system
Bubble — Faults / Provisioning application
Microsoft Office Word 2003 and Excel 2003

Education & Training

Jan 1983 - Nov 1985

Institution:St Pauls College
Institution Type:College
Location:Auckland, New Zealand
Course Name:School Certificate

Interests

Socialising, Touch Rugby, Rugby League..

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:5th April 2010
Would you relocate for a job?Yes
Gender:Male
Marital Status:Married
Do I have a drivers license?Yes

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