Candidate's Resume

 

Overview

Ten years in telephone systems service with a broad range of experience from board level repairing to system integration with an Alcatel / Panasonic distributor. Experience as test/diagnostic technician in electronic equipment manufacturing industry.

Career History

Nov 2008 - Apr 2009

Company name:qualitrol limited
Location:belfast, United Kingdom
    
Job Title:test technician
Job Type:Full-Time
Detailed Description:Helped the company make a database on root cause analysis of its early life failure products from the field. This analysis was useful to fine tune the test procedure for equipments before leaving to customer.
Testing products (power quality monitoring equipment) to maintain customer satisfaction.

Oct 2006 - Oct 2008

Company name:fujitsu telecommunication europe limited
Location:antrim, United Kingdom
    
Job Title:diagnostic technician
Job Type:Full-Time
Detailed Description:Increased repair profitability by starting in-house repairs of Sub-assemblies rather than use costly external companies. Helped the team to achieve its targets on repairs which resulted in getting the repair contract extended. Board level repairs on Fiber Optic cards used for SDH traffic in BT exchanges. Repairs of BT payphones

Apr 2006 - Oct 2006

Company name:MM Teleperformance
Location:bangor, United Kingdom
    
Job Title:Customer Service Advisor
Job Type:Full-Time
Detailed Description:Attending to customers calls
Helping customers with queries
Part of team taking incoming calls for UK Passport Authority.
Helping customers in an efficient manner to resolve queries, making appointments and provide information needed.

Jun 2003 - Mar 2006

Company name:NTTS Nigeria Limited
Location:abuja, Nigeria
    
Job Title:Service Engineer
Job Type:Full-Time
Detailed Description: Responsible for the co-ordinationof team of engineers and provided technical support to increase profits inservice operations.
In charge of training of engineers to enable them appear for their certifications as required by Alcatel partnership contract.
All the technical issues in the company specific to Alcatel. Opening service request for input from technical support team in Alcatel, monitoring their status. Acting as a second level support for field engineers.
Technical capabilities include
Conversant with 4400, OmniPCX Office and OmniPCX Enterprise
Installation and configuration of 4760 accounting and management system
Good working experience in areas such as ARS, ISDN lines, AHL(hotel link), OmniPCX networking, 4635,4645 voice mail systems, third party (Zlink gold) call accounting systems, networking sniffer (Ethereal) applications, VOIP, Level3 tracing of ISDN lines in OXE equipments, Software uploading and patch installation, etc
Presales activities include evaluating and costing of surveys done for quoting for new installation jobs. Feasibility studies on surveys, giving solution to customers needs. Creating proposals on ACTIS (software tool for making Alcatel proposals) based on needs of customer, interacting with sales team, giving presentations on technical capabilities etc.

Feb 1996 - Jun 2003

Company name:NEET Nigeria Limited
Location:lagos, Nigeria
    
Job Title:service engineer
Job Type:Full-Time
Detailed Description:Achieved fast repair turnaround time to enable company increase its AnnualMaintenance Contracts. Increased repair profitability by controlling stockof spares.
Joined as service engineer in the head office. Repairs of Panasonic brand of EPABXs, fax machines, Printers, Telephone handsets, etc.
Technical advice and training to technicians. Clarifying the technical issues (programming of PABXs, technical solutions to sales team) arise in the field with technicians and get help from manufacturer when needed.
Supervising workshop engineers. Ordering spares from manufacturer and maintaining constant supply of spare parts, monitoring the logistics department on spares, technical help and supervision to workshop technicians, Doing board level repairs on all kind of above mentioned equipments.
Managing a group of field technicians in the branch. Daily calls assignment to technicians, Receiving complaints from customers, Call reports monitoring and follow up.
Heading the team of installation technicians who does cabling, MDF termination and programming of Panasonic PABXs. Customer interaction to ensure that they are satisfied with technicians job.
On-site maintenance of Panasonic PABXs (KX-TD1232, KX-TD500)
Additional responsibilities given to me in the branch include supervision of Annual Maintenance Contracts (negotiation, monitoring of preventive maintenance operations of technicians, etc.)

Education & Training

Jun 1991 - Sep 1995

Institution:manglore university
Institution Type:University
Location:manglore, India
Course Name:bachelor of engineering
Grade:first class
Study Units/Modules:
  • electronics and telecommunication

Licenses & Certifications

Alcatel Certified Servise Engineer

Issuer:Alcatel
Valid From:2nd March 2005

Visa Information

Australia

Visa Type:Sponsorship Visa
Visa Name:457
Valid From:26th March 2009
Valid To:26th March 2013

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
Would you relocate for a job?No
Gender:Male
Marital Status:Married
Do I have a drivers license?Yes

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