Candidate's Resume



Credit Union Team Leader with almost twelve years experience in Sales, Supervising, Leading and Managing the day to day running of branches, working in both a large Financial Institution and now a closed-bonded Credit Union. Thorough knowledge of banking environment - Administration, Cash handling, Compliance, Marketing, Workplace Health and Safety, Maintenance, Sales and more.



Tier II Accreditation.

Certificate III in Business (Office Administration).

Special Recognition Award NAB 2004.

Ran a very successful Sales and Service team and nominated my Manager for a Leadership Award. As part of my initiative, we were both able to attend a week-long holiday in New York, flying Business Class and attending a premiere.

Successfully implemented change as part of the Breakthrough Project Team NAB 2005, in which I was nominated to be a part of by the Area Manager.

Various Training and Developmental courses throughout my career in Sales, Leadership and Administration

Successfully passed every Compliance Audit undertaken under my Leadership and increased these results NAB 2008-2009

Selected as part of NAB Quiz team for challenge in Melbourne by my Area Manager who was very impressed by my product knowledge and I went on to win the challenge for our area.

Consistently growing Deposits, General Insurance, CCI and GAP for my team at RCU. Have increased Sales results from lower performing staff.

Career History

Jan 1970 - Present

Company name:Railways Credit Union
Location:Brisbane , Australia
Industry:Banking & Financial Services
Company size:51-200 employees
Company web site:
Job Title:Team Leader - Member Care Centre Central
Job Type:Full-Time
Detailed Description:This position is responsible for managing the MCC Central and day-to-day
supervision of the Central staff, including compliant resolution, organisation of
work flow and meeting of agreed sales targets. This position is also responsible
for working with the Marketing Manager to build business via Central through
various Credit Union promotions.
Keep up to date and comply with changes in Board and management
policies and procedures.
Keep up to date and actively learn and understand the various procedures
of the job.
Ensure staff are trained in relevant Credit Union Policy & Procedures as
well as any other relevant legislation.
Ensure all procedures are in writing and kept up to date.
Ensure staff comply with all relevant policies and procedures.
Act as Legislative Reporting Officer.
Actively encourage an exceptional level of customer service and member
focus among team members.
Continually suggest, develop or carry out new ideas and methods to
increase efficiency and/or accuracy and/or team dynamics.
Perform any other duties or tasks requested by the Executive Manager
Sales & Member Service or Executive Management.

Dec 2000 - May 2009

Company name:NAB
Location:Various , Australia
Industry:Banking & Financial Services
Company size:More than 10000 employees
Company web site:
Job Title:Sales and Service Supervisor
Job Type:Full-Time
Summary:Assistant Manager
Detailed Description:In my role previous to my current role at Railways Credit Union, I was a Sales and Service Supervisor at the NAB. My role was basically to run the branch, while the Manager focused on her Home Lending portfolio. My duties were very involved, managing both Sales and Administration, where apart from reporting, the administration consisted of Compliance. I was responsible for ensuring that we were compliant in all facets of the business – Marketing, OH&S, Procedural, Sales, Maintenance and Security. Every 3-6 months we would have internal audit reviews, and I was responsible for reporting to the Auditor on all aspects of their enquiries, and producing evidence of the information they requested. I then discussed with them their expectations and our meeting those expectations, and was focused and measured on ensuring our branch not only met the benchmark for a Pass, but continued to increase in our Compliance results every visit. We then had to report on these results and ensure that we had action plans in place to address any errors or improvement suggestions and Pass this section on the following visit. I ensured that all staff were responsible for understanding and complying with expectations, and consistently put plans in place to ensure everyone was accountable for the results, in the way of delegating tasks to aid in compliance.
We also were assigned many tasks each quarter that needed to be complied with, such as internal loan application reviews, where a senior staff member would review applications to ensure we complied, and we had certain aspects of our individual roles where a system sent tasks to us for completion each quarter, much like My Carms, so I have had experience with that type of system also.

Education & Training

Apr 2003 - Aug 2004

Institution:Swinburne University
Institution Type:University
Location:Melbourne , Australia
Course Name:ASIC Tier II Accreditation

Dec 1999 - Dec 2000

Institution:Inner Eastern Training Group
Institution Type:Association/Club
Location:Melbourne , Australia
Course Name:Certificate III in Business (Office Admin)

Jan 1993 - Nov 1998

Institution:Padua College
Institution Type:High School
Location:Mornington, Victoria, Australia
Course Name:Victorian Certificate of Education


Business Skills

  • Compliance (Advanced - >5 years experience)
  • General Legislation/Compliance (Advanced - >5 years experience)

Industry Company Experience

  • Computers (Advanced - >5 years experience)


Reading, Writing, Dancing.

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0
I am available from:29th June 2011
Would you relocate for a job?Open to Offers
Date of Birth:27th February 1981
Marital Status:Married
Do I have a drivers license?Yes

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