Candidate's Resume

 

Overview

Results-oriented and people-focused with strong leadership, communication and business skills.  I aim to deliver a high-quality IT service, tailored to business specific requirements.  Excellent customer service ethic and problem solving skills, and the ability to break complex concepts down into knowledge that is easily and effectively understood are some of the traits for which I have become known.

 

IT Strategic Planning / Business Solutions / Team Leadership / Budgeting / Project Management

Capital Expenditure Planning / Contract Negotiations / Vendor Relations

Achievements

Specialisation

  • IT strategic design and implementation
  • Project Management
  • Staff development and mentoring
  • Network design and maintenance
  • Workflow/process analysis

Core Skills and Experience

  • Extensive corporate IT management experience (20+ years)
  • Extensive documentation experience
  • Strong coaching/mentoring and management skills (10 years)
  • Excellent interpersonal and communication skills
  • Excellent business engagement and relationship-building skills at senior levels
  • Strong skills in end-user needs analysis and business process improvement
  • Strong project management and consultancy skills
  • Strong customer-service ethic and problem-solving abilities
  • High attention to quality and detail

Career History

Jan 1970 - Present
Company name:WaiveStar Group
Location:Preston, Australia
Industry:Supply Chain & Logistics
Company size:51-200 employees
Company web site:http://www.waivestar.com.au
    
Job Title:IT Manager
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Manager & Supervisor
Detailed Description:Corporate head of IT, holding an integral position on the Executive Management Team. Manage staffing, budgeting, development, design and implementation of software and hardware systems for a $10M organisation. Oversee IT operational infrastructure and deliver technology resources to development projects. Perform technology assessments to enhance operations and standardise services. Develop standard software and hardware and training programs. Work with cross-functional teams to ensure that the systems provide the most effective and comprehensive services possible to the users. Oversee the design and development of web and Intranet as well as the flagship client application WaiveNet. Report to CFO. Three direct reports including contract staff. Key integration with vendors to achieve business goals.

Key Responsibilities
• Management of the System Development Life Cycle of custom applications
• Leadership of Developers
• Client Liaison for web system design and implementation
• Continuous process review and improvement of software delivery projects

Jun 2006 - Apr 2010
Company name:Prosperity Advisers
Location:Newcastle, Australia
Industry:Accounting
Company size:51-200 employees
Company web site:http://www.prosperityadvisers.com.au
    
Job Title:IT Manager
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Manager & Supervisor
Detailed Description:Recruited to lead the IT team for this top ranking Accountancy and Financial Advisory firm with more than 140 users across three locations. Hire, train, develop, and lead a three person technical team. Manage a $1.4 million operating budget. Scope of position is expansive and includes departmental direction and full design, installation, engineering, implementation, support, training, administration, and management authority for:


• Team leader in system design and installation
• Strategic planning of IT systems in alignment with business objectives
• Internet security and reporting
• Compliance management (ASIC)
• Maintenance of 16 Windows 2003 servers (anti-virus, backups, service packs, etc.)
• Network design and installation
• Citrix server installation and maintenance
• Staff management
• Supervision of the Helpdesk including management reporting
• SQL server administration and scripting for management reporting
• Vendor negotiation and relationship management
• Budget control
• Project leader for a variety of IT projects (small to large)
• Exchange Server installation and management
• Workstation SOE creation and maintenance
• Fault finding and resolution

Dec 1999 - Jun 2006
Company name:Computer Systems Australia
Location:Newcastle, Australia
Industry:Information Technology
Company size:51-200 employees
Company web site:http://www.compsys.com.au
    
Job Title:Service Delivery Manager
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Manager & Supervisor
Detailed Description:Recruited as Systems Engineer in 1999 from a competing information services provider. Provided outsourced IT services to a range of commercial clients. Directed technical teams to achieve IT projects.

In 2004 I was promoted to the role of Manager – Support Services, responsible for support service offering to a contract and ad-hoc client base of 200+ clients leading a team of 16 engineers and support staff. Managed profitability of the division with a $600,000 operational budget. Managerial authority for:


• Project management of IT applications / environments
• Leader of an engineering team delivering networking systems to a wide range of clients
• Responsible for IT support deadlines and quality of work
• Pre-Sales consultation, full design, installation, engineering, implementation, support, training, and administration for medium to large projects
• Novell network installation and management
• Windows NT/2000/2003 (including SBS) installation and management
• Exchange Server 5.5, 2000 installation, configuration and management
• Active Directory installation, configuration and management
• Lotus Notes client and server installation and configuration
• Workstation installation and configuration including DOS, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP
• Programming and installation of CISCO routers
• Wide Area Network Support
• Fault finding and resolution
• Installation of patches and fixes to a wide range of products including servers, workstations, routers, etc.

Nov 1998 - Dec 1999
Company name:Andor Systems
Location:Newcastle, Australia
Industry:Information Technology
Company size:11-50 employees
Company web site:http://www.andor.com.au
    
Job Title:Senior Network Technician / Team Leader (Engineering)
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Manager & Supervisor
Detailed Description:Systems Engineer providing outsourced IT services to commercial clients. Progressed to team leader of an Engineering team. Directed technical teams to achieve IT projects. Main duties and responsibilities:


• Project management of IT applications / environments
• Leader of an engineering team delivering networking systems to a wide range of clients
• Network printing configuration and management
• Pre-Sales consultation, full design, installation, engineering, implementation, support, training, and administration for medium to large projects
• Novell network installation and management
• Windows NT installation and management
• Workstation installation and configuration including DOS, Windows 3.1, Windows 95, Windows 98, Windows NT, Windows 2000
• Wide Area Network Support

Feb 1989 - Nov 1998
Company name:Telstra Corp Ltd
Location:Newcastle, Australia
Industry:Government
Company size:More than 10000 employees
Company web site:http://www.telstra.com.au
    
Job Title:LAN Field Specialist
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Networks & Systems Engineer
Detailed Description:Recruited as a trainee IT operative during University study. Over a 10 year career, I progressed to the Relief Manager and Team Leader. Main duties and responsibilities:


• Project management of IT applications / environments
• Member of a team managing IT resources for the whole of country NSW
• Management of the IT resources of a 24 hour/ 7 day a week Faults (1100) centre.
• First level support for Local and Wide Area Network(NOVELL 3.12) connected to a corporate national Intranet (IP and IPX)
• Network printing configuration and management
• Windows 95 install, Configuration & Networking
• Wide Area Network Support
• Application support of full range of Microsoft applications as well as specific Telstra packages mainly involved with HOST connectivity and front end interfaces
• User account creation and
• Security review and maintenance
• Disk space management
• Management of all networking in the way of cabling, routing, network software driver maintenance. This usually involves complex technical knowledge to overcome a problem. Often I am called upon to provide technical solutions to a section's requirements.
• Programming skills for Adhoc computer programs to achieve short and long term administrative needs
• Working knowledge of software and hardware used in the office
• Installation and testing of standard software application packages
• Fault finding & rectification
• Clear viruses from PCs
• Upgrade components of desktop PC base and LAN fileservers
• Responsible for tape backups and restore as needed
• Strong background and work with TCP/IP communications & SNA communications
• High volume of customer contact
• Ability to liaise with clients and staff on all levels
• Organisational and prioritisation skills
• Project management

Education & Training

Feb 2003 - Nov 2004
Institution:The University of Newcastle
Institution Type:University
Location:Newcastle, Australia
Course Name:Graduate Certificate of IT

Feb 1989 - Nov 1992
Institution:The University of Newcastle
Institution Type:University
Location:Newcastle, Australia
Course Name:Diploma in Computing Studies

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0

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