Andre Retrot's Resume

 

Unit 12, 550 Brunswick St, New Farm, Brisbane, Queensland 4005 Australia
Home Number:33582147
Mobile Number:0450019899
Email Address: aretrot@gmail.com

Overview

I am looking to work 1-3 days or nights a week to fit in around my current study commitments (English and History at the University of Queensland). I am able to work on Tuesdays, Fridays, Saturdays and Sundays. 

As my previous work experience suggests, I enjoy working around people. My friends describe as warm, friendly, empathetic. I would very much appreciate an opportunity to work in your company and bring these traits to the table. 

Please read my resume and the references attached. 

 

Kind Regards

Andre

 

 

 

 

 

Achievements

 
The University Of New South Wale Competitions:       

                                          

                                                English-            Distinction                                ’99, ’02, ‘07

English -           High Distinction                        ’00, ’03, ‘06       

Mathematics -   High Distinction                        ‘03

Geography-      High Distinction                        ’04, ‘05

 

Career History

Feb 2005 - Jan 2010

Company name:Bags Amore (formerly Travelmates)
Location:Hobart, Australia
Industry:Retail
Comments:Working at Bags Amore has increased my sales and administrative expertise, and enhanced my professional approach. Working for a large and expanding retail business has given me an insight into a workplace where responsibility, presentation and customer satisfaction are paramount.
    
Job Title:2IC and Sales Manager
Job Type:Part-time
Detailed Description:• Sales and Customer Service

- Complainant consultation and assistance
- Approaching traders re complaints
- Proactively responding to client queries

• Office Work


- General duties and responsibilities of the office.
- Data entry
- Sorting out various business problems and solving them accordingly, individually or with colleagues
- Receiving of phone calls, typing of papers, filing of work forms etc.

Oct 2008 - Feb 2009

Company name:Lake St. Clair Lodge
Location:Derwent Bridge, Australia
Industry:Hospitality, Travel & Tourism
Company web site:http://www.lakesidestclair.com.au/
    
Job Title:Receptionist
Job Type:Full-Time
Detailed Description:- Completing important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management
- Booking customers in/out
- Dealing with customer queries and complaints.
- Addressing and troubleshooting customer problems
- Supervising the supplies and furnishings
- Assisting with guided tours and promoting understanding and appreciation of the natural and cultural features of the park
- Informing visitors of the park facilities and supervising public visits
- Making sure that parks, park facilities and equipment were clean and properly maintained
- Assisting in the development of visitor facilities
- Investigating and reporting to supervisors on matters relating to park management
- Attending to administrative and clerical duties

Dec 2007 - May 2008

Company name:Tinbilly Travelers Pty Ltd
Location:Brisbane, Australia
Industry:Hospitality, Travel & Tourism
Company web site:http://www.tinbilly.com/
Comments:Working at Tinbilly Travelers Pty Ltd gave me a valuable insight into the hospitality industry. I gained much understanding of the day-to-day management of the Backpackers and its staff, regularly given soul responsibility for planning, organizing and directing hotel services, including front office (reception, concierge, and reservation), and housekeeping.
    
Job Title:Receptionist
Job Type:Part-time
Detailed Description:- Completing important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management
- In liaison with Management, completed the induction of all the newly appointed household staff after having been given role as trainer.
- Ensuring that all household staff and other staff complied with hotel policies, e.g. fire, safety precautions etc.
- Assuming authority for the Backpackers in the absence of the General Manager.
- Meeting and greeting customers.
- Dealing with customer queries and complaints.
- Addressing and troubleshooting customer problems.
- Supervising the supplies and furnishings.

Feb 2008 - May 2008

Company name:Aussie Farmers Direct
Location:Brisbane, Australia
Industry:Sales
Company web site:http://www.aussiefarmers.com.au/
Comments:Similar to my Tinbilly experience the role provided me with a comprehensive insight into the customer service industry and the responsibilities of management. This job also provided a large amount of job satisfaction as I strove to maintain and support Aussie Farmers Directs’ efforts to provide customers with ‘quality, value, freshness and convenience'. The client rapport, computer, problem-solving and lateral thinking skills I developed have given me a sense of confidence in my abilities as a mature-minded, proactive and trusted individual.
    
Job Title:Territory Sales Representative
Job Type:Full-Time
Detailed Description:- Project management duties: organising, completing and ensuring deadlines were met in a team-oriented environment.
- Leading and advancing a team of 15 Sales representatives, keeping up morale and encouraging or rectifying strengths or weaknesses in sales approach.
- Employing, teaching, and developing future managers.
- Following sales process to generate and maintain sales within a geographically defined territory.
- Keeping up customer relations by dealing with complaints and enquiries.
- Interacting and communicating with other branches and departments to find out the source of internal problems and check their re-occurrence.
- Reporting formally and informally, both verbally and in writing, on the progress and status of jobs to senior manager
- Client consultation: both in person and over the phone
- Maintaining various spreadsheets and databases that pertained to the business of my team. As well as creating simple queries and reports from the data.
- Responsible for Company Car

Education & Training

Aug 2009 - Dec 2012

Institution:University of Queensland
Institution Type:University
Location:Brisbane, Australia
Course Name:Bachelor of Arts
Comments:Grade Point Average: 6.5

Dean’s Commendation in Semester 2 2009

Feb 2006 - Nov 2007

Institution:Hobart Matriculation College
Institution Type:College
Location:Hobart, Australia
Course Name:Matriculation
Grade:11-12
Comments:
High Achievements/Distinctions:

Psychology
English Communications
Adventure Recreation
Mathematics Applied

Outstanding Achievements/High Distinctions:

English Writing
English Studies
Modern World History
Religion and Philosophy
Legal Studies

Overall Position: 2
TCE: 97.69

Feb 2002 - Nov 2005

Institution:Taroona High School
Institution Type:High School
Location:Hobart, Australia
Course Name:High School Graduation
Grade:7-10
Comments:Excellence Award ’03, ’05
Merit Award ‘04
Peer mediator ’04, ’05
Design Graphics Award ‘04
Stage Band/Music Award ‘05
School Magazine Cover Award ‘05
Business Studies Award ‘05
SRC Treasurer and Charity Officer ’05
House Captain ’05

Licenses & Certifications

Full Driver's License

Reference:F94540
Issuer:Department of Infrastructure, Energy and Resources
Valid From:18th September 2009
Valid To:18th September 2012

Associations

The Brights

Website:http://the-brights.net/
Date From:1st October 2009
Date To:1st December 2025
Comments:What is a bright?

- A bright is a person who has a naturalistic worldview.
- A bright's worldview is free of supernatural and mystical elements.
- The ethics and actions of a bright are based on a naturalistic worldview.

Visa Information

Netherlands

Visa Type:Citizen

Australia

Visa Type:Citizen

Interests

Politics, Writing, Rock n' Roll, Camping, Reading, Fishing, Philosophy.

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:16th February 2010
Gender:Male
Marital Status:Single
Do I have a drivers license?Yes

advertisement.