India

: Worked as Sales Manager | |Responsible for selling Personal Loans and Mortgages. | |Responsible for empanelling and Handling DSA Channels. | |Handling a team of outbound Tele-callers and ACO's who helps in generating | |business. | |Responsible for training and recruitment of Tele calling and field teams. | |Monitoring the after sales service to increase the customer satisfaction. | |Maintain customer payment behavior Generate MIS Maintain Database. | |Tracking the daily and weekly sales figures. | | | |Organization- Citi Financial Consumer Finance India Ltd(Mar.2008-Jan 2011). | | | |Profile: Worked as Asst. Manager Personal loans. | |Responsible for selling Personal Loans and Mortgages. | |Responsible for empanelling and Handling DSA and DST Channels. | |Ensure customer satisfaction. | |Handling a team of outbound Tele-callers who helps in generating business. | |Responsible for training and recruitment of Tele calling and field team | |Responsible for organizing events at different places to generate leads & | |increase business. | |Member of Revenue enhancement and product development team | |Responsible for customer satisfaction and after sales activity. | | | | | |Organization - Bharti Airtel Limited(AES) (Sep. 2006 -Mar. 2008) | | | |Profile-Worked as Corporate Account Manager at Delhi & NCR | |Responsible for new acquisitions (voice & Data) from corporate accounts. | |Managing TOP corporate clients (1340 Corporate clients), likes Nokia, Ericsson, | | | |Samsung, LG, BHEL, Delhi High court, Coca Cola, Fidelity, Colt etc) | |Handled and worked with Collection Agency to meet the collection targets . | |Responsible for complete health check of corporate accounts from sales till | |final settlement | |Ensuring all bill disputes settlement as per customer satisfaction, maintaining | |seamless bill delivery to all corporate customers. | |Planning of collection in the buckets of 0-30, 30-90 & 90+ days. | |Also aggressively looking after the recovery of bad debts. | |Maintain customer payment behavior Generate MIS Maintain Database. | |Handled the team of 50 Tele-callers who helps in collection, Sales, & Retention | |of corporate clients | | | |

: | |Received Excellence award for outstanding performance for Revenue Enhancement. | |Received a spot award for recovering the maximum bad depts. In the month of | |September'07 | |Organization -Idea Cellular Limited ( Nov 2005 -Sept. 06) | |Profile :CUSTOMER SERVICE: | |Handling various projects and assignments relating to Customer queries and | |Complaints. | |Working to build customer relationships, Understand customer and Business needs,| | | |and resolving customer queries through best solution. | |Preparation of MIS and Daily Reports of call center (Score Card, Combi Report, | |Agent Performance report, Tagging Report etc.) | |Member of Performance Management Team of call center for analyzing the | |performance of call center agents and also responsible for improvement | |Member of Revenue Enhancement Team. | | | |Technical