Craig Moore's Resume

 

7/218 Lower Plenty Road, Rosanna, Victoria 3084 Australia
Mobile Number:0418341102
Email Address: craig.moore@doutta.org.au

Overview

I am a dedicated and motivated professional with 12 years experience in the New Zealand and Australian acute and community health settings.  I have worked in clinical roles across both sectors and bring to career roles coal face experience when designing, implementing and evaluating quality improvement projects.

Supported by formal post graduate University qualifications, I have demonstrated my achievements in leadership, people engagement and change management through accreditation processes, safety improvements and leading client centred care.

Achievements

Nominated in Leadership in Quality and Safety and Service Excellence categories in the 2011 DGCH Staff Recognition Awards.

Oversaw the development of the DGCH 2009-10 Quality of Care report, which was subsequently nominated in the top three reports across the state in the Victorian Healthcare Awards.

Supported a group of community representatives in the development and delivery of a customer service education program and their subsequent presentation at a national consumers in health conference.

Moore, C., Norman, M. & Eddy, J. (2008) Playing the HARP: Group asthma education to reduce hospital representations. Australian Asthma Conference: Sydney.

Moore, C. (2007) So, what do the consumers think? Asthma Toolkit Series: Melbourne.

Moore, C., Robinson, G. & Harris, C. (2005) Paediatric nurses: A new role in a new setting. National Health Promotion Conference: Canberra.

Career History

Jan 1970 - Present

Company name:Doutta Galla Community Health
    
Job Title:Quality Manager
Job Type:Full-Time
Detailed Description:Successfully lead organisation-wide accreditation against Quality Improvement Council and Mental Health Standards.
Oversaw the implementation of IT-based quality improvement projects in document management and incident reporting with measured improvements in workflows, reporting and follow-up.
Implemented industry standard Board of Directors quality and clinical governance indicator dashboard reporting.
Facilitated consumer participation in quality improvement activities such as customer service training, client assessment focus groups, facilitating consumer presentation at a national conference and staff recruitment activities.
Conducted incident investigations using root cause analysis methodology. Such analyses lead to successful implementation of a number of safety and quality projects in central sterilisation services, staff supervision and mental health resident orientation.

May 2007 - Sep 2009

Company name:Dianella Community Health
    
Job Title:Program Manager - Community Asthma Program
Job Type:Full-Time
Detailed Description:Appointed on secondment that led to a permanent position providing leadership to a team of 12 clinical and administrative staff.

Successfully sourced $150K in growth funding plus other minor grants in 07/08.
Managed a budget in excess of $1M across five agencies.

Provided regular comprehensive reports in a timely manner to key internal and external stakeholders.

Self-initiated monthly external management mentorship.

Successfully led a sustainable and innovative project that improved time efficiency and client throughput without degradation in quality indicators.

Customised, implemented and evaluated a best-practice client eligibility tool.

Played an active role in formal Quality Improvement Council accreditation processes, including PDSA cycles.

Liaised with key stakeholders across the
acute-community continuum, including the provision of formal feedback/feedforward mechanisms to partners.

Education & Training

Dec 2009

Institution:La Trobe University
Institution Type:University
Course Name:Post Graduate Certificate in Health Service Management

Dec 2001

Institution:NSW College of Nursing
Institution Type:College
Course Name:Post Graduate Certificate in Paediatric Nursing

Dec 2000

Institution:Universal College of Learning
Institution Type:University
Course Name:Bachelor of Nursing

Licenses & Certifications

Registered Nurse

Reference:NMW0001101851
Issuer:Australian Health Practitioner Registration Authority
Valid From:31st May 2011
Valid To:31st May 2012

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