Australia

Oct 1999 - Present

| |, Nestlé Australia Ltd. || |Technical Analyst / Technical Project Coordinator - Client || |Team || |Worked with the Nestlé Australia Ltd. PC/Client team in the || |development and implementation of a Standard Operating || |Environment SOE. || |Involved in the packaging & development of business || |applications for implementation within the SOE. || |Managed PC/Client Change Control Procedures for all PC || |applications in use within Nestlé Australia Ltd. || |Acted as Technical Project Coordinator for the PC/Client Team || |of Nestlé Australia Ltd. || |Evaluated software applications for use within Nestlé || |Australia Ltd. || |Managed software database & library for Nestlé Australia Ltd. || |Provides 4th level support for all PC/Client users. |

Sep 1997 - May 1999

| |, Nestle SA, Vevey, Switzerland || |Business Systems Analyst || |Worked with the NEBAC Team Nestle Budget and Control in || |Management Services - Applications. || |Involved in the development and support of NEBAC. || |Involved in the technical analysis of NEBAC 3.0, which is the|| |Client Server version. || |Involved in the analysis and realization of the PC || |installation procedure of NEBAC 3.0. || |Involved in the acceptance testing of the different versions || |of NEBAC. || |Involved in the preparation of the NEBAC user and technical || |documentation. |

Jan 1996 - Jul 1997

| |, Nestle Philippines, Inc., Makati, || |Philippines || |Systems-Analyst / Programmer I || |Worked with the Technical Support Group ISD. || |Provided technical assistance to all PC LAN users in the || |Nestle Philippines Head Office. || |Ensured all LAN and E-mail applications at the Admin Office || |are running in utmost efficiency thru: || |Constant monitoring of LAN system performances; || |Constant review of LAN security; || |Coordinating with suppliers the maintenance procedures on all || |LAN hardware and software: and || |Ensuring all LAN operating systems are properly maintained. || |Perform functions such as creating and deleting user Ids, || |granting and revoking access and data rights for all LAN || |users. || |Performs electronic mail administration functions such as || |enrolling authorized users to the local MS Mail and Nestle || |Global E-Mail system. || |Assists LAN Administrator in formulating an integrated || |anti-virus strategy for LANs and PCs for the whole company to || |eliminate virus attacks in all sites. || |Performs regular monitoring of all PC acquisitions and ensures|| |that all conforms to ISD standards as well as Nestecs IS || |Strategy. || |Performs regular monitoring of acquisitions and usage of all || |PC software licenses in coordination with all factory IS || |coordinators. Ensures that all official PC software used in || |Nestle Philippines, Inc. are covered with the appropriate || |licenses. || |Monitors and reports all Microsoft Application license || |requirements. || |Ensures correctness of user accesses and restrictions to LAN || |programs and databases. || |Provides technical assistance in the development and || |implementation of all Nestle "in-house" PC applications. || |Monitors IT fixed assets under responsibility on a regular || |basis. || |Manages and monitors IT HelpDesk frontliners. |

Jan 1994 - Dec 1995

| |, Nestle Philippines, Inc., || |Makati, Philippines || |SA/Programmer II || |Provides technical assistance to all PC LAN users in Makati || |Administrative Office and all Nestle factories. || |Managed PC hardware upgrade for all Nestle Philippines offices|| |and factories. || |Managed the upgrade of Nestle Standard software applications || |from DOS based to MS based applications. || |Conducted PC, LAN and E-Mail trainings. || |Installed LAN connections to Nestle Philippines Head Office || |Monitored IT fixed assets || |Coordinated MS Office Applications User trainings for all || |Nestle Philippines employees. |

Jun 1993 - Dec 1993

| |, Nestle Philippines, Inc., Makati, || |Philippines || |User Support Coordinator || |Acted as central point of contact for all PC related inquiries|| |and problems. || |Provide first hand support for all PC Hardware and Software || |problems. || |Log / Document all calls. || |Determines the problem and provide solution or assistance, if || |possible. || |Follow-up status of pending calls routed to support analysts || |or third party vendor. || |Build up repository of solutions to common user problems. || |Make daily and weekly report. || |Monitors IT fixed assets under responsibility on a regular || |basis. || |Setup company PCs and install company softwares. || |Report and coordinate all hardware equipments for repair and || |maintenance with the suppliers. Follows-up status of pending || |hardware repairs and provide updates to the end users. || |Conducted PC Hardware and Software audit on all Nestle || |Philippines offices and factories. || |Standardized PC software applications installed on company || |PCs. |

Jan 1991 - Jan 1993

| |, Philippine National Bank, Manila, Philippines || |Computer Operator || |Work with the Standards, Security and Administration Group of || |EDP Department. || |Assisted in the preparation of the Budget. || |Prepared user documentation for in-house developed || |applications. || |Did part-time programming for the Teller Terminal Group. |

Jan 1987 - Jan 1991

|Educational |, St. Paul College of Manila, Manila, Philippines ||Background |Bachelor of Science in Information and Computer Science ||Personal |Born 23 February 1971 in Manila, Philippines. Married to ||Background |Joseph Edgar Tapang, and has a 2 boys. Speaks and writes || |fluently in English and Filipino, and a little of French. || |

colleagues, results driven and can easily get along well with, flexible, movies and singing Committed, include table tennis.