Denise Sitolo's Resume

 

Manukau, Auckland New Zealand

Overview

I have proven excellent communication skills and telephone skills (inbound/outbound). I am hard working, reliable and well organised person who works well under pressure showing others how to be assertive. I am discreet and able to maintain confidentiality and am able to achieve to my full potential at all times, hoping to move into the Contact Centre industry.

Achievements

  • National Certificate in Call Centre Level 3
  • MIT Hospitality and Flight Attendance Course
  • First Aid Certificate
  • National Certificate in Employment Skills
  • NCEA Level 1&2

Career History

Jan 2008 - Jan 2008
Company name:Wharehouse
Location:Manukau, New Zealand
Industry:Retail
Company size:1-10 employees
    
Job Title:Receptionist
Job Type:Part-time
Position Department:Customer Service & Call Centre
Closest Job Role:Call Centre Agent

Education & Training

Jan 2002 - Dec 2006
Institution:McAuley High School
Institution Type:High School
Location:Auckland, New Zealand
Course Name:NCEA Level 1&2

Jan 2002 - Dec 2006
Institution:McAuley High School
Institution Type:High School
Location:Auckland, New Zealand
Course Name:NCEA Level 1&2

Skills

Product Skills

  • Basic Call-Center Management System Reporting Desktop ( - experience)
  • HelpDESK ( - experience)

Licenses & Certifications

NCEA Certificate Level 1&2

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:10th February 2010
Would you relocate for a job?Yes
Gender:Female
Marital Status:Single
Do I have a drivers license?Yes

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