Dexter Cardones' Resume
| Boronia, Victoria 3155 Australia |
Overview
A results-driven professional with years of experience in information technology particularly on customer support. Relish taking on new challenges and difficult tasks. Areas of expertise include among others:
* Computer lifecycle management and support
* Photography / Image editing skills
* Team Lead experience
* Excellent customer service skills
* Good Communication skills
Achievements
· Provided proactively and effectively all clients with a total coverage for the implementation and monitoring of main and storage systems.
· Implemented successfully projects with the collaboration of team members and resulted to customer satisfaction and a positive client outlook for HP solutions.
· Provided quick response for reactive issues and timely resolution with the assistance of Escalation and Management team.
· Provided logistics intelligence for better and efficient parts inventory which helped reduced parts unavailability.
· Commended by customers for the exceptional level of customer service through letters of thanks and appreciation.
· Generated the highest sales growth in the LEAD sales program for 4 consecutive quarters with broad-based growth coming from new business (Maintenance Agreement for clients thru SLA upgrades) and high renewal rate.
Skills
Business Skills
- Administration ( - experience)
- Communications ( - experience)
- Customer Support ( - experience)
- Design ( - experience)
- Development ( - experience)
- Editing ( - experience)
- Events ( - experience)
- Implementation ( - experience)
- Management ( - experience)
- Sales ( - experience)
- SLA ( - experience)
- Training ( - experience)
Product Skills
- Bridges ( - experience)
- Client ( - experience)
- COM+ ( - experience)
- Communications ( - experience)
- GHOST ( - experience)
- Inventory ( - experience)
- Linux ( - experience)
- Logistics ( - experience)
- Manager ( - experience)
- Microsoft Office 2000 ( - experience)
- Projects ( - experience)
- Sales ( - experience)
- Security ( - experience)
- Service ( - experience)
- Support ( - experience)
- Symantec ( - experience)
- Time ( - experience)
- Triggers ( - experience)
- Vista ( - experience)
- Windows 2000 ( - experience)
Industry Company Experience
- Communications ( - experience)
- Design ( - experience)
- Electronics ( - experience)
- Equipment ( - experience)
- Logistics ( - experience)
- Management ( - experience)
- Mobile ( - experience)
- Support ( - experience)