Queensland Australia
Mobile Number:

My name is Erik Bartholomew Kluft, born in Sydney in 1983. I went through the high school education system while living in Holland and speak fluent Dutch and English and some German. After High School I joined the Dutch Royal Military Police. After finishing the one year training I was stationed at the international airport Schiphol Amsterdam.

After my military career ended I did some casual work and I decided to completely change my work direction.I became very passionate about ICT and Photography. I worked for Dell Technical Support for 1,5 years and was promoted to L2 after only 6 months of being in the company and freelanced with photography whenever I had time left over. I am currently enrolled in a bacherlors degree of counselling.

 

After completing the initial one year training I earned the rank of sergeant and was assigned to Schiphol Airport Amsterdam.

After being with Dell Technical Support for 6 months I was promoted to level 2 and when I resigned due to moving back to Australia my manager had plans to make me a level 3 mentor.

In the first six months of being with Dell I scored an average of 1 CSAT per month. CSAT is a call wherein a customer must indicate that they were very satisfied with me personally as a Tech Support Agent. To earn a CSAT you also had to score 100% on all points in the coaching legend.

I am very active in Landmark Education and have completed the Landmark Forum, landmark is a self expression and communications education putting emphasize on effectively dealing with a wide range of challenges with regards to human behaviour and development.

Jan 1970 - Present

Company name: Telco Blue Location: Brisbane, Australia Industry: Customer Service & Call Centre Company size: 51-200 employees Comments: Casual work at Telco Blue in the customer service department.       Job Title: Customer Service Job Type: Casual/Temporary Position Department: Customer Service & Call Centre Closest Job Role: Customer Service Consultant Detailed Description: At Telco Blue I am responsible for answering queries with regards to all the products and services offered at Telco Blue. I am also trained to do level 2 ADSL support.

Jun 2009 - Nov 2010

Company name: Stream Global Services Location: Amsterdam, Netherlands Industry: Information Technology Company size: More than 10000 employees Company web site: http://www.stream.com Comments: Within Stream Global Services we provided top notch outsource service for international clients. My position started on the phone as a level 1 tech support agent for our Dell Client. After six months after my evaluation the manager offered me a level 2 position wich I held until I left the company. My position required good technical knowledge of the Dell products, comnbined with a passion to deliver excellence for the end consumer within the required target times. As a L2 my job was to monitor the agents on the phone to ensure target times were met, also to coach calls and provide feedback and to handle non satisfied customers.       Job Title: Level 2 Heat Check Champion Job Type: Part-time Position Department: IT & Telecommunications Closest Job Role: Manager & Supervisor Detailed Description: As a level 1 Technical Support Professional it was the main goal to deliver excellent customer service to our end consumers. We were required to log all of our calls and make sure that this was the same as the amount of calls accepted per day. Next to delivering excellent customer service I was required to make my time targets and eventually sales targets (total solutions). As a level 2 heat check champion my task was to monitor and supervise the level 1 agents. This could include training new agents, monitoring calls, grading and coaching calls, providing feedback about the calls and also taking over the difficult customers. Another task was to handle the customers that had written letters to Dell that were not satisfied with the service given. My job was to ensure every customer was satisfied with the solution offered.

Apr 2008 - Apr 2009

Company name: Goedhart bouwmarkten Location: Amstelveen, Netherlands Industry: Sales Company size: More than 10000 employees Company web site: http://www.goedhart-bouwbeheer.nl/ Comments: During my time at Goedhart I worked for there Gamma concern as a sales person for the tools and heavy machinery department. My tasks included: Ordering new stock, counting stock, filling the stock when it arrived and delivering customers with solid and good advice to ensure they were happy with the purchases made.       Job Title: Sales advisor Job Type: Full-Time Position Department: Sales Closest Job Role: Other Sales Detailed Description: Tasks included: Ordering new stock, counting stock, filling the stock when it arrived and delivering customers with solid and good advice to ensure they were happy with the purchases made.

May 2003 - Dec 2007

Company name: Royal Dutch Military Police Location: Amsterdam, Netherlands Industry: Defence & Emergency Company size: More than 10000 employees Comments: I worked as a sergeant at the Amsterdam Airport Schiphol       Job Title: Sergeant of the Royal Dutch Military Police Job Type: Full-Time Position Department: Government & Defence Closest Job Role: Other Government & Defence Detailed Description: During my time at the Royal Dutch Military Police it was my job to ensure the safety of the passengers and personel at the Airport. This all had to happen within the ethics and policies of Amsterdam Airport. Every day the safety of everyone at the airport was my duty and job. During my time with the MP I ran to the aid of a colleague who was chasing a firearms carrying suspect. I was commemorated for my bravery in the line of duty. I have also assisted in deportations abroard and travelled extensively abroard.

May 1996 - Jun 2004

Institution: Vechtdal College Institution Type: High School Location: Coevorden, Netherlands Course Name: Mavo (Grade 12 equivelant) Grade: 12 Study Units/Modules: Math English German Dutch Biology Science Gymnastics

May 2002 - Jul 2003

Institution: Royal Dutch Military Police Academy Institution Type: University Location: Apeldoorn, Netherlands Course Name: Seargant of Royal Dutch Military Police Study Units/Modules: Criminal law Criminal procedures First Aid LO Sport Procedual aw Traffic law Crime control Gun and firearms Dutch language Police code of conduct Opium Law Formal law 1 and 2 Police reports Comments: The above modules were the basic skills needed to become a Sergeant after the one year training.

Netherlands
Visa Type:	Citizen
Valid From:	13th January 2010
Valid To:	13th January 2015

volunteer work, Making a difference, Self development, Sports, Photography, Health and wellbeing, Technology and communication, Martial Arts.

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	0
I am available from:	22nd February 2011
Would you relocate for a job?	No
Gender:	Male
Marital Status:	Cohabitating
Do I have a drivers license?	No