Glenn Underwood's Resume

 

6 Netherplace Drive, Frankston, Victoria 3199 Australia
Mobile Number:0458326722
Email Address: gunderwood388@gmail.com

Overview

After a brief semi retirement from September 2007 to October 2008, my goal has been to be willing to work, initially on a part time or assignment basis, however, full time in administrative or clerical, processing work would be preferable.

My education was the completion of Form 5 (Leaving Certificate) level and undergoing inhouse courses including letter writing and computer applications and problem solving and decision making.

Career history includes working as a bank officer, stock/pricing clerk and customer service officer. Skills including the ability to listen to enquiries and reply in a clear, concise tone either verbally or written and have received awards for excellent performance in a team as well personal environment.

Achievements

I have received bonuses and awards for working in a team as well as a personal environment. For example, an award for being part of the medical review team (VicRoads) achieving excellent work and an award for perfect attendance and dedication to VicRoads (for 17 years) as at September 2000. 

Career History

Aug 1983 - Feb 2011

Company name:VicRoads
Location:Melbourne, Australia
Industry:Customer Service & Call Centre
    
Job Title:Customer Service Officer
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Summary:Also worked casual from January 2009 to February 2011.
Detailed Description:Customer Service/Licence Processing. Worked in the New Drivers Section - processing driver licence applications from 1983 to 1990. Medical Review Section from 1990 to 1995, review medical fitness to licence holders to drive safely. Conduct investigations, develop solutions and prepare letters. Licence Processing Section from 1995 to 2007 and from 2009 to 2011. Includes processing enquiries by phone or correspondence.

Aug 1982 - Aug 1983

Company name:Shearer Wright & Co
Location:Camberwell, Australia
Industry:Administration & Secretarial
Company size:11-50 employees
    
Job Title:Pricing Clerk
Job Type:Full-Time
Position Department:Admin/Office Support
Detailed Description:Pricing Clerk. Processing sales invoices of plumbing supplies.

May 1975 - Mar 1982

Company name:Golden Fleece Petroleum
Location:Melbourne, Australia
Industry:Administration & Secretarial
    
Job Title:Stock/Pricing Clerk
Job Type:Full-Time
Position Department:Admin/Office Support
Closest Job Role:Other Office Support
Detailed Description:Processing and pricing invoices from sale of petroleum products.

Jan 1970 - Feb 1975

Company name:National Australia Bank
Location:Australia
Industry:Banking & Financial Services
    
Job Title:Bank Officer
Job Type:Full-Time
Detailed Description:Positions involved being a teller, processing sales/purchases shares in Investment Services Dept.

Education & Training

Sep 1966 - Dec 1969

Institution:Elwood High School
Institution Type:High School
Location:Melbourne, Australia
Course Name:Completed Form 5
Study Units/Modules:
  • Undergoing a course for Cerificate IV Business Administration.
Comments:Also inhouse work courses including letter writing, computer applications in Word and Excel, Customer Services, Problem Solving and Decision making, Business Process Redesign and Quality Service Management.

Skills

Business Skills

  • Analyse and Solve problems. (Advanced - >5 years experience)
  • listen (Advanced - >5 years experience)

Interests

My personal interests are playing golf, music and football (as spectator).

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:21st March 2011
Gender:Male
Marital Status:Single
Do I have a drivers license?Yes

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