My name is Helen Nowlan and I am looking to transfer into a new and challenging work environment.  I have spent extensive years in Hospitality working through all areas of management finally obtaining my dream role as a General Manager.  I was lucky enough to be mentored and trained well which made me a very successful manager across all aspects of hotels especially in the areas of Customer Service and Business Financials.

A year ago I married and moved into an Administration Managers role at a Family Owned Aged Care facility.  This year has been extremely enjoyable and challenging, however, I am missing the corporate environment I am used to.

My goal is to obtain a position where my knowledge and skills would be well utilised and there is an opportunity for value based growth and career advancement while contributing to the organisation.

I am cheerful and friendly which enables me to establish instant rapport with staff members and customers/clients I come into contact with. 

I am adaptable and flexible and a highly committed team player. 

I have very good computer and written skills. 

I love to learn new tasks and thrive on challenging situations. 

I have very high personal standards and the drive and ability to learn and develop myself as well as the ability to coach and motivate team members to achieve their goals.

Over the years I have achieved many successes.  Below are some of these achievements;

·         I project managed a completely interactive property management system at the Duxton Hotel Perth (had previously done installs at three other properties on a much smaller level) which covered over all aspects of the hotel successfully and with little teething issues.  This installation covered the servicing of rooms, reservations, Food & beverage bookings and ordering, Stock Control, Financials and inventory.

·         I project managed a full kit out of the Gymnasium at the Duxton Hotel Perth.

·         My first General Managers role was at the Mantra on Murray Perth and I took their Average rates from $95.00 - $120.00 to $180 - $250.00.  I increased the weekend trade by 20% and turned the business from a profit of around $250,000.00 to over 1 million dollars.

·         In the economic downturn, I managed to offset the drop in income with huge savings in expenses therefore reducing the impact of this period on the bottom line of our business

·         I have found huge inconsistencies in the computer system at Carinya and have rebalanced and reconfigured the system correctly.