Australia
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A qualified and experienced Banking Assistant (Similar to Customer Service Representative) with twelve years experience in reception duties, customer service, and administrative work. I have completed Certificate II in Business & Certificate III in Business Administration in Suni TAFE-Swan Hill. Now I am seeking a new professional challenge which I can utilise my experience and knowledge.SUMMARY OF

. Effectively meet customer needs and take responsibility for customer satisfaction and loyalty . Good interpersonal and communication skills (All my experience in English) . Amazing customer service and good decision making capacity . Show concern for all aspect of the job . Capacity of working harmoniously as a part of team . Ability of organising tasks and carrying out duties with minimum supervision . Confident user of Microsoft Excel, Word, PowerPoint, Internet, Email, Quick Books and Payroll

Sep 2010 - Present

Casual-Part TimeKerang District Health, PO Box 179, Kerang, VIC 3579Responsibilities: . Prepare food for patients and aged care residents . Professionally performs duties in a friendly cooperative manner, according to the daily lists and as those requested at the time by Head Chef or her deputy . Do the general duties in accordance with the scheduled requirements of Food Safety Program, which includes own work area

Aug 2010 - Sep 2010

Retail Shop Assistant Volunteer Red Cross Shop- 258, Campbell Street, Swan Hill VIC 3585Responsibilities: . Promote sales in the retail shop . Effectively deliver excellent customer service . Accept payments for goods using cash register

Mar 2009 - Sep 2009

Food Services Assistant Southern Health- Monash Medical Centre, Clayton VIC 3168Responsibilities: . Contributed to effective work place relationships . Maintained a high standard of client services . Maintained a high standard of food hygiene and safe work practices . Completed all food safety documentation in a timely manner

May 1996 - Oct 2008

Banking Assistant Similar to Customer Service RepresentativeHatton National Bank PLC, Sri LankaResponsibilities: . Provided technical support to customer inquiries and referred to appropriate services . Answered customer inquiries . Handled Inward and Outward mail . Prepared Office documents . Maintained manual filing system . Prepared financial reports . Engaged in work related to account adjustments & data entry . Followed OH & S procedures . Verified records and receipt, credited customer accounts and paid cashEDUCATION

Jan 1970 - Jan 1970