EASTWOOD, New South Wales 2122 Australia

Sep 2008 - Present

||RailC0rp |Business Systems Support|| | |Manager |

Sep 2008 - Present

RailCorp - Sydney, NSW Business Systems Support ManagerRailCorp is the largest public transport provider in NSW, providing publictrain services to passengers in the greater Sydney area, and to regionalNSW.My overall responsibilities in this role are managing the day to daysupport of the Business Intelligence systems, ERP system , some projectmanagement work, and transitioning projects into BAU. Much of this isfocussed around financial systems, and payroll and HR systems.Responsibilities: . Managing day-to-day support functions and team for BI/ERP and other applications . Managing six in house and six outsourced support staff, supporting over 2000 users . Managing and engaging outsourced vendors . Project delivery, analysis, requirements, planning, implementation and transition of projects into BAU . Managing stakeholder expectations . Managing incidents and support processesKey Contributions: . Developed and implemented support SLAs and reporting of same . Directed outsourcing of BI support . Vendor contract negotiation and management . Project managed implementation of large KPI reporting project . Continual management of business processes and improvement of those processes . Management of financial month end procedures, with closure time each month reduced from two weeks to 3 days. ???

Oct 2006 - Aug 2008

CSC - Sydney, NSW BI Project Implementation Manager/Applications Support ManagerCSC is a global leader in providing technology enabled business solutionsand services. It employs over 92,000 people worldwide.I was employed by CSC to implement an automated reporting solution toreplace its very manual customer SLA and Account Management pipelinereporting. This included managing a team of people, and supporting theseapplications.Responsibilities: . Managed $1 million annual budget . Managed report design, data modelling . Managed stakeholder expectations and engagement . Directed business applications support . Managed a team of 10 Business analysts, ETL and Cognos report developers o Set and managed staff performance objectives o Aligned team goals to corporate strategy o Mentored and coached staff o Conducted annual staff performance and pay reviews o Worked with staff on training and development . Supported pipeline reporting, trending and forecast reportingKey Contributions: . Built custom data warehouse solution . Delivered Cognos 8 BI reporting solution for Account Management . Define data and technical architectures and technical requirements for the data warehouse. . Defined meta data standards and documentation process for the data warehouse. . Directed and designed the information delivery and access for the data warehouse. ???

Aug 1997 - Sep 2006

StorageTek Sun Microsystems - Sydney, NSW ERP/CRM/BI Implementation Manager/Application Support ManagerStorageTek was a worldwide technology company that delivered a broad rangeof data storage offerings. It existed for 35 years before being purchasedby Sun Microsystems in August 2005.Responsibilities at StorageTek included ERP, CRM and BI systems support,project management and systems implementations. This includedimplementations of the BI and ERP systems and support in Korea, Japan andHong Kong.Responsibilities: . Provided international support for ERP, CRM and BRIO systems . Managed the SDLC of enhancements to the ERP system . Managed an outsourced IT team of report developers in IndiaKey Contributions: . Project managed implementation of ERP system in Korea and Hong Kong . Project managed implementation of Siebel 7.7 . Implemented BRIO BI solution for Australia, Hong Kong and Korea . Designed and developed a BlackBerry solution for field engineers o Integrated into ERP system o Saving over $50,000 on mobile calls . Consulted on E-business project in the USA which went live on time and on budget . Designed StorageTeks first online media sales website, this was taken up by the USA and UK StorageTek groups ???

Jan 1970 - Jan 1970

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Australia
Visa Type:	Citizen

Collecting old radio/video equipment, Restoring vintage cars.

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	0
Would you relocate for a job?	Open to Offers
Gender:	Male
Marital Status:	Single
Do I have a drivers license?	Yes