Kierran Labrum's Resume

 

Springfield Lakes, Queensland 4300 Australia

Overview

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I am looking to establish a career. I have been proven as an extremely reliable, hard working, dedicated and enjoyable work colleague and friend. I pride myself in professionalism as well as a drive to succeed in whatever task I dedicate my time to, both in my work and personal life. I work well within a team or independently. I am also extremely well organised and task orientated, which I pride myself in. I am also able to think fast under pressure having announced various radio shows, as well as working in a variety of different call centers. Within my professional career so far I have achieved each goal I've set out to accomplish, I've made a lot of great friends and I've pushed myself to improve and strive to be the best that I can be. 

Career History

Apr 2011 - Jul 2011
Company name:CorpTech (Service Desk)
Location:Brisbane, Australia
    
Job Title:Team Leader (A06)
Job Type:Full-Time
Summary:Acting as Team Leader in a relieving position.
Detailed Description:I believe I was selected to relieve in the Team Leader position as I had proven myself as an employee who showed great dedication, leadership, motivation and reliability.

I enjoyed my time in this position as I was able to take on more responsibility, learn, develop and use new skills. The daily management of staff and Team tasks allowed me to better understand the role and the departments business requirements. I was also able to voice and implement new processes and procedures which would benefit both the staff as well as the department and customers.

May 2010 - Apr 2011
Company name:CorpTech (Service Desk)
Location:Brisbane
    
Job Title:Assistant Team Leader (A05)
Job Type:Full-Time
Summary:Assistant Team leader of the Service Desk
Detailed Description:As an assistant team leader I am required to have exceptional leadership and communication skills. This is so we can set an example and mentor the Customer Service Consultants and Officers, to ensure the are able to perform to their potential, and rely on us to support them when needed.

I received multiple awards within the department for this position including: Assistant Team Leader of the Month (Multiple), A Service Excellent Award and Peer Recognition awards (Multiple).

I was also selected to complete the ITIL Foundation Version 3 course which I completed and achieved.

I excelled in this position and enjoyed taking on extra responsibilities and the chances to prove myself while achieving extra goals set out for myself.

Feb 2009 - May 2010
Company name:CorpTech (Service Desk)
Location:Brisbane
    
Job Title:Customer Service Officer (A03), Customer Service Consultant (A04)
Job Type:Full-Time
Summary:Temporary A03 Contract, Permanent A04.
Detailed Description:Daily tasks included the logging, processing and maintenance of requests for the Service Desk.

This included meeting KPI targets whilst achieving a set quality percentage and meeting security audit requirements on a monthly basis.

These positions involved the processing of security access requests and investigations into enquiries and incident requests. Determining priorities, urgency and impacts of requests. As well as escalating and categorising service requests and incidents, while liaising with customers and internal/external support staff to provide required information. I was also able to train new staff in policies and procedures, as well as system knowledge and work place environments.

I was extremely productive in these positions and showed that by receiving Employee of the Month as well as never missing set KPI's or quality targets.

Dec 2007 - Jul 2008
Company name:Westpac Banking Corporation
Location:Brisbane, Australia
    
Job Title:Call Centre: Banking Representative, Cards Services.
Job Type:Full-Time
Summary:Service Desk positions.
Detailed Description:My position within Westpac started as a Banking Representative level E; from there I worked my way through to a Credit Card Service Consultant. All positions I worked within Westpac involved inbound call answering and assisting with account enquiries and issues.

When I moved into the Credit Card Enquiry position it involved all of the previous listed tasks as well as meeting sales targets.

K.P.I’s were measured in regards to adhering to our schedules and making sure our call times were at a reasonable length.

Team Input was important as well. Contributing ideas to improving the service desk and ensuring that our customers were happy was a main goal in regards to the team input sessions.

I was also trained in complaint handling, which involved taking formal complaints against the service desk and resolving them if possible on first point of contact. This trained me to stay calm under pressure and helped me to deal with upset customers.

Oct 2006 - Aug 2007
Company name:The Radio Network
Location:Taranaki, New Zealand
    
Job Title:Promotional Assistant / Saturday Breakfast Host.
Job Type:Part-time
Summary:Radio show announcer and promotional assistant required for social events.
Detailed Description:I held a casual promotional assistant position facilitating station events and specific company promotions. During my time there I also hosted the Saturday Morning Breakfast Show on Classic Hits while still performing my Promotional Assistant role. I regrettably had to resign my employment in this position due to my move to Australia.

Running Saturday Breakfast Show:
This included announcing Weather Updates and news bulletins, conducting interviews with bands, politicians and people of the community.

I produced my own show which involved preparing what material would be used, how I would run the competitions, some script writing at times for radio dramas. Also announcing the whole show live while monitoring the equipment.

Promotions:
This was mainly assisting with equipment set up for outside broadcasts as well as customer/listener socializing. These promotional events were usually community events such as sausage sizzles

Jan 2005 - Aug 2007
Company name:The Most FM
Location:Taranaki
    
Job Title:Drive-Show Announcer and Production/Promotions/Programming Assistant.
Job Type:Full-Time
Summary:Worked in all positions relating to radio for a small independent community station.
Detailed Description:I commenced as a student at WITT pursuing my passion for radio and continued to build my experience by volunteering at every opportunity within the station. This offered me the chance to expand on my knowledge of the industry and gain valuable access to industry experienced mentors and role models. My enthusiasm and commitment to the role gave me the experience I required to become employed as a full time Drive-Show Announcer and Production Assistant.

Drive Show Announcing was my main task that I was employed for. I wrote, announced and produced my Drive show on a daily basis. This included a wide variety of Interviews such as political, musical and artistic.

I gained sponsorship for my show by approaching local and national businesses with promotional ideas that would boost our listener’s knowledge of the client’s products.

Running my own show involved a lot of Music/Artist Knowledge and research as I had to keep up to date with all new relevant news in the media industry.

I was also involved in student mentoring being that the radio station was based near a polytechnic which ran its own radio course. I was able to monitor the student’s progress, assist with their enquiries and provide tips and assistance to improve their abilities.

I also Produced, wrote, voiced and scheduled adverts for local business to run on the station. This involved client liaising to ensure that our ideas were suitable for the clients target market.

I also ran various Promotional events to increase awareness of the station within the community. Mainly we held on site shows or outside broadcasts

I was also trained in programming the stations music for the week. This was exciting as you need to make sure the music flows correctly yet sticks to a specific format.

Education & Training

Jan 2006 - Dec 2006
Institution:Western Institute of Technology Taranaki
Institution Type:TAFE
Location:New Plymouth, New Zealand
Course Name:National Certificate in Advanced Radio Studies
Study Units/Modules:
  • Creative Writing
  • Advanced programming

Jan 2005 - Dec 2005
Institution:Western Institute of Technology Taranaki
Institution Type:TAFE
Location:New Plymouth, New Zealand
Course Name:National Certificate in Film and Television

Jan 2004 - Dec 2004
Institution:Western Institute of Technology Taranaki
Institution Type:TAFE
Location:New Plymouth, New Zealand
Course Name:National Certificate in Media Studies

Personal Information

Job Seeking Status:Open to Opportunities
I am on a notice period (days):  0

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