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: http://www.linkedin.com/in/kunalbhandari Permanent Address: D-104/1, Meera Marg, Bani Park, Jaipur 302016.EXPERIENCE DETAILSSapient Corporation (Oct 2009 - Present) Gurgaon, India. (9months) Manager - Program Management Responsibilities: o Responsibility of Program Manager. Reports to the Director. o Responsible for entire delivery of the program/project. Manage overall planning, costing, scoping, scheduling and resourcing for entire the program. o Responsible to manage entire offshore teams. Resolves internal & external team conflicts. o Responsible to plan, review & manage program budgeting and forecasting. o Create and Manage Project Plans at all levels - High Level Plan, Mid Level Plan and Low Level Plan. o Responsible for ensuring coordination between all stakeholders for the program. o Responsible for managing risk management plan for program. Conduct reviews and monitor risk levels of program. Execute appropriate risk mitigation responses. o Responsible for managing communication management plan. Also, manage the business dashboard to share health of program with key stakeholders. Programs: Digital Production and Platform Services, Unilever. May 2010 - Present (5months) Unilever's digital production and platform services is a program encompassing multiple projects to enable Unilever's 70+ brands to launch websites, micro sites, marketing campaigns, contests, social media presence etc. This program encompasses the development of common platform on which these digital productions can be build and then subsequent production projects. This project is critical for Unilever to provide enriched user experience on innovative technology with relatively lower cost. o Owner of program delivery (scope, quality & timelines) from offshore. o Monitor program status weekly. Resolves stakeholder's conflicts and enable program to run smoothly. o Manages the project plan, cost, time, scope, risks and people for all new projects. Responsible for entire project setup for all projects under the program. o Manage coordination between different projects to ensure success of business objectives. Online Member Portal Implementation, Circles. Nov 2009 - Apr 2010 (6months) Online Member Portal was the portal implementation project for circles. This portal provides customer loyalty platform for circles to provide features to privileged members of the client. It provides features like location based searches over events and restaurants worldwide, specialized product guides, customized special offers, and many concierge desk services that enrich member's lifestyle experience. This project is critical for circles to remain ahead of competition and firm their market positioning as world's leading concierge company. o Managed entire project for end-to-end delivery. Managed entire team of 15 people offshore. o Monitored project status daily. Resolves team conflicts and enables team to work more cohesively. o Managed the project plan, cost, time, scope and people. Managed HLP (High Level Plan) and MLP (Mid Level Plan) of the project. o Plan & managed project budget, forecast and burn rate to share it with all key stakeholders. o Coordinates with HR & staffing on resource allocation and people management issues.Orange Business Services (Aug 2007 - Jul 2009) Gurgaon, India. (2years) Manager - Business Analyst Responsibilities: o Multiple responsibilities of Program Manager & Business Analyst. o Reports to Program Manager. Manages 11 people. (5 reports directly & 6 on dotted line) o As Program Manager for specialized feature releases for all three software applications, . Involves in end-to-end management of delivery of entire program - three software application projects which are web based carrier & circuit inventories. Also, coordinated software development among various projects to deliver business deliverables. . Publishes scorecard on Team Performance, Productivity and Utilization to Senior Management. . Responsible for generating functional specification and estimations (3-Point, P.E.R.T & Function Points) for entire program. . Responsible for managing project constraints (scope, time, cost, quality, risk) of deliverables. o As Business Analyst for entire suite of application, . Interact with key business stakeholders to elicit, analyze, formalize, communicate and validate business requirements for software applications in Network Inventory (NI) group. . Manage business requirements, product scoping & planning and quality assurance for multiple software applications in Network Inventory (NI) team of OSS (Operation Support Systems). . Responsible for conducting the feasibility study and documenting the proposals (RFP) for new features and obtaining sign-off on finalize proposal. . Responsible for maintaining traceability matrix for all requirements and monitor their proper delivery by project teams. Responsible for generating & managing templates for project day- to-day activities and responsible for defining and improving processes across team.

: o Implemented Six Sigma Project using DMAIC approach in CCR (Central Circuit Repository) to improve the data quality of backbone circuits. Achieved 6-sigma level for key performance indicators. Achieved 5- sigma level for all performance indicators. o Received award for contribution in "Best Practice Campaign" organization wide. Three of 13 best practices were selected from our program. o Implemented effort estimation (3-Point, P.E.R.T & Function Point) guidelines & process across the business unit. Also, implemented work- monitoring, productivity and utilization matrix. Programs: CCIT Applications - Network Inventory, Orange. Aug 2007 - Jul 2009. (2years) CCIT Applications are OSS (Operation Support System) applications that manage circuits and carriers for Orange Business Services. These applications provide Orange's support staff to access all details of circuits and carriers along with their SLAs and other business critical information and thus, critical to Orange for managing their fault management operations. It also provides business critical data to all the billing systems organization wide. o Central Circuit Repository (CCR): CCR is a circuit repository for all circuits managed by Orange. It holds both access and backbone circuits through their entire life cycle. It provides circuit data for down- stream systems for fault management and billing purpose. It also used by operations team to monitor and manage the circuit. It is developed in Java/J2EE with Oracle as backend. . Managed business requirements and specifications for this software application. . Managed specialized releases for CCR application to improve data quality with backbone circuits. o Equant Circuit Management System (ECMS): ECMS is provisioning application and repository for all backbone circuits managed by Orange. It provision and deploy the backbone circuit through milestone tasks. It also holds backbone circuit data for monitoring and fault management. It is developed in Java/J2EE with Oracle as backend. . Managed business requirements and specifications for this software application. . Managed implementation of feature enhancements to improve software interfaces ECMS provides to other applications. o Carrier Management Tool (CMT): CMT is a carrier repository application for all carriers managed by Orange. It holds all carriers along with offices, SLA and contract details. It is developed in Java/J2EE with Oracle as backend. . Managed business requirements and specifications for this software application. o VSAT Connection Project (VSAT): . Formalized business requirements for new web based software application for VSAT connection (Satellite based Circuits), and developed a prototype.Ciena India Private Ltd. (Nov 2005 - Jun 2007) Gurgaon, India. (1year 8months) Module Lead Responsibilities: o Responsibilities of Project Leader & Product Lead. o Multiple reporting to Director as well as Manager. Manages 6 people. (4 reports directly & 2 on dotted line) o Managed multiple teams with bottom-line responsibility. . Project Leader of Ciena "Service Layer Manager"(SLM) Application - A part of Ciena's ON-center Suite. Managed a team of four persons for development of this software application. Coordinated with the onsite team. . Project Leader of "CN2000 Management System" for CN2000 network equipment. Managed team of two persons. Held bottom-line responsibility of the software application. . A team member of "Network Control System" (NCS) - CN4200 network management system and implements key architecture functionalities in application. Achievements: o One of the first personnel in Ciena India Facility and helped Ciena India to establish. o Created "Service Layer Manager" team and made it ready for development in 2 months. Projects: OnCenter Application Suite, Ciena. Nov 2005 - Jun 2007 (1year 8months) ON-Center Application Suite is a collection of multiple network management applications integrated with each other. This application suite provides seamless network management support over all network products of Ciena. Hence, this suite is critical for Ciena's product sales, as service providers prefer networking products with seamless network management support. o CN2000 Management System (Team Lead): CN2000 Management System is an EMS application for CN2000 (storage area network equipment). It provides a FCAPS support for CN2000. It is architected on Adventnet EMS framework. . Responsible for the end-to-end software application development & delivery to the customer. o Service Layer Manager (Team Lead): SLM is a application that depicts the A to Z services vis-à-vis customers. It provides a customer end-to- end information on the services created on Ciena's switches. It also provides the ability to set and monitor SLA (Service Layer Agreements). . Inherited this software application and developed a team offshore. . Responsible for overall application development and delivery. It is written in Java/J2EE. o Network Control Systems (Module Lead): NCS is an EMS application for CN4200 that is a flagship product of Ciena. It also provides functionality of OTN based network provisioning over CN4200 equipment family. . Managed the North Bound software interfaces of NCS that interacts with other applications in ON-Center suite.Infosys Technologies Ltd. (Dec 2000 - Oct 2005) Bangalore, India. (4years 11months) Programmer Analyst Responsibilities: o Multiple responsibilities of Module Leader & Technical Architect. o Reports to Project Manager. Manages 10 people. (7 reports directly & 3 on dotted line) o Led a team of seven persons. Responsible for developing new software architecture for managing varied network equipments. o Involved in Requirement Analysis, Functional Specification and Effort Estimation stages for various project releases. o Member of CMM Level 5 task group. Active role in implementing Defect Prevention Strategies, Training Program & Peer Reviews Planning. Achievements: o Received achievement award twice from Cisco for outstanding performance in project. o Member of the "best team" in Infosys in FY 04-05. o Helped project achieving CMM level 5 and implementing high quality standards. Projects: Cisco Transport Manager, Cisco. Jan 2002 - Oct 2005. (3years 10months) CTM is an EMS/NMS for wide range of Networking Equipments (NE). It provides support for Cisco's optical switches and IP routers under one umbrella. CTM supports management protocols (TL1, SNMP, XML and CISCO IOS). CTM was a critical application for Cisco as it supports wide range of multi-protocols products and provide framework for its next generation network management solutions. o Management Framework in NMS application for IOS Based Routers (Core Designer & Module Lead): Function of this module is to provide a management framework for Cisco IOS based IP routers like 7600. It provides the framework to discover, connect and manage generic IOS based devices. . Designed and developed complete software framework. Used many newly developed concepts like NGD (Next Generation Discovery), Velocity Template and XML agents on IOS devices. Managed entire development life cycle for this software framework. o Provisioning for Ethernet Based Hybrid Cards (Core Designer & Module Lead): Function of the module is to provision attributes on Ethernet based Hybrid cards. These cards support Layer 2 services like VLAN, QoS, Pt. to Pt., RPR etc. on Ethernet. Provisioning is done by hybrid of IOS, XML & SNMP. . Designed, developed and maintained this software module. Designed this module in Java using metadata driven approach. Managed multiple releases for this module. o NMS to OSS mediator via TL1 & SNMP (Module Owner): Function of this software module is to expose the TL1 & SNMP interfaces of NE to OSS via NMS. This module is written in C. Core Switching Division, Lucent. Jan 2001 - Dec 2001. (1year) CSD project involved maintenance & development of the switch software for the STDX 9000, CBX 500 & GX 550 WAN Switches providing Frame Relay, ATM & IP services. This project was critical to lucent to position itself as leading WAN switches manufacturer. . Worked on IP Multicasting, Routing Module, VLAN & SNMP MIB handlers on switch software side.VevoSoft.com (Jul 2000 - Nov 2000) Jodhpur, India. (5months) Software TraineeINTERNATIONAL EXPOSURECiena Corporation, Alpharetta, Georgia U.S.A (Jan 2006 - Apr 2006, 3 months) o On training and gaining expertise on various products of Ciena. o Responsible for understanding Ciena core product-development processes and implementing those back in new developed Ciena India facility. Cisco Systems, San Jose, California, U.S.A (Jun 2004 - Jul 2004, 1.5 months) o Discussion on implementation of generic framework for software application. o Responsible for creating a prototype of generic framework and showing a demo to customer. Cisco Systems, San Jose, California, U.S.A (Mar 2003 - Aug 2003, 5 months) o Worked as Onsite Coordinator for Infosys project at client premises. o Responsible for requirement gathering, effort estimation, functional implementation and coordinating the project with offshore team. Responsible for implementing the project release at onsite.TRAININGSGood Agile Certified ScrumMaster Certification, India (Jun 2010, 2 days) o ScrumMaster training of 16 contact hours covering scrum basics, scrum principles and scrum framework. o Coached by Pete Deemer - the Agile Development Guru & Ex-Chief Product Officer of Yahoo! Benchmark Six Sigma Green Belt Certification, India (Jul 2009 - Aug 2009, 4 days) o Six Sigma Green Belt Certification training of 36 contact hours covering RABQSA Green Belt body of knowledge of 6-sigma methodology for process improvement and variation reduction using DMAIC approach that helped organization to increases productivity and improves quality of processes. o Scored 95% in Six-Sigma Green Belt Certification Exam. Highest in the batch. Astrowix Corporation PMP Certification, India (Feb 2009, 4 days) o Project Management Professional Training of 35 contact hours covering knowledge areas like Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Risk Management, Human Resource Management, Communication Management and Procurement Management. Ciena Corporation, USA. (Jan 2006, 3 days) o Certified Training on "CN4200 Operation, Maintenance & Performance". CN4200 is Ciena optical switch. Hexacom India Limited, Jodhpur, India. (Jul 2000 - Aug 2000, 1.5 month): o Technical training on installation and maintenance of GSM (mobile) technology. Department of Telecom, India (Jun 1999 - Jul 1999, Jun 1998 - Jul 1998, 4 months): o Technical training on implementation and management of telecom network across India.

Jan 1970 - Jan 1970