Kylee King's Resume

 

Bald Hills, Queensland 4036 Australia

Overview

A career history of over 20 years in Retail positions, as a Manager or Sales assistant. Therefore providing me with exceptional Customer Service skills both face to face and on the phone.

Also I have had extensive work and knowledge in Payroll, Book keeping, Accounts receivable, Accounts Payable, Stock entering, and profit and loss.

Achievements

. Computer skills including Excel & word. . Daily balancing and banking of business income. Includes EFTPOS balancing. . Over 20 Years experience in Customer Service both face to face and phone based. . Managerial positions held in the past leading a team to achieve sales goals. . Payroll, Accounts Payable/Receivable roles. . Stock ordering and entering. . Well presented.

Career History

Jan 1970 - Present
Company name:Bellrose Jewellers
Location:Mitchelton, Australia
Industry:Retail
    
Job Title:Sales Assistant
Job Type:Part-time
Detailed Description:I am employed in a permanent part time position as a Jewellery SalesAssistant.My role entails sales, customer enquiries, stock displays, maintainingstock levels, daily till balancing, and also quoting of Jewellery makes andrepairs.MYSTIQUE JEWELLERS-

Nov 2002 - Jan 2028
th April 2003Shell DIRECT- SungoldPosition was made Redundant due to restructuring in Shell.Position of Customer Service leader was maintained, after Shell integratedthe Despatch and supervisions of the oil wholesale distribution with theFuel Despatch system.Maintain stock orders, receipt of invoices, strong customer focus, staffrostering, phone skills. Depot Supervisor- Shell Hanson Road

Jul 1990 - Jan 2012
-1991 Assistant Manager . Customer service, sales, disputes, resolutions. . Maintain shop presentation, stock control, input to manager. . Acting Manager duties incorporating staff, rosters to cover opening hours on a rotating shift, bookwork, payroll. . Reconcile daily takings and arrange banking.

Nov 1998 - Jan 2007
/ 2000 Customer Service Leader - Shell Toolooa Maintain and managed the Retail site with employees,meeting and surpassing monthly fuel and shop targets set by Head Office. Specific duties included: . Maintaining stock levels in-store by weekly stocktaking, ordering and receipting stock. . Team building and coaching staff to maintain selling targets set by myself for promotional products, rostering and monitoring of HS&E. . Maintaining pricing for all 10 sites in the Sungold distributorship. . Daily reconciliation of Shifts and banking. . Maintain petty cash. . Customer relations and resolution of queries by both staff and customers.

Mar 2004 - Jun 2006
Employed as a casual shop assistant working approximately 20 hours perweek.My role entailed, Shop displays and a high standard of presentation ofstock, receiving and pricing of Jewellery and gift ware, banking, quotingon customer special orders.I was also required to have quotes done for customers for Ring makes andjewellery repairs.Millers Pty Ltd- KATIES Gladstone

May 2003 - Mar 2004
Employed as a casual Sales Assistant working approx. 10 hours per week.Job entails Customer Service, Sales, Banking, Store Presentation, and GoodsReceivable.Customer Service Leader- Shell Hanson Road, Gladstone

Nov 2001 - Nov 2002
Shell DIRECT- Gladstone Position was offered upon the closure of GladstoneHead office and my position of Payroll, and Accounts receivable was maderedundant with the move of head Office to Pinkenba, Brisbane. Maintain and manage the Retail site as well as twoDepots. Gladstone Depot is incorporated with the Retail site and involvesthe distribution of lubricants and greases. Also supervise RockhamptonDepot via phone and weekly site visits. . Maintain stock levels of bulk and pack product via supervision of Storeman. . Quotes for customers on bulk purchasing of product. . Meeting monthly targets as set by Head Office. . Receipting of packed product into TAILS system. . Monthly stock counts and reconciliation for both Depots. . Monthly Walk and Talk inspections around depot are to spot HS&E issues and housekeeping being maintained. . Marketing of Lubricants and Greases to prospective customers. Retail Site and Depots both involve the rostering, Supervision and day-to-day involvement for 6 staff. . Maintaining stock levels in-store by daily and weekly stocktaking, ordering and receipting stock. . Team building and coaching of staff to maintain selling targets set by myself for promotional products, rostering and monitoring of HS&E. . Manage Petty Cash . Daily banking and reconciliation of Daily Shifts. . Customer service through counter sales and telephone. . Rostering of staff to meet HR expenses as set by Head Office. . Meet monthly fuel and shop sales as set by Head Office.

Jul 2000 - Nov 2000
Administrative & Payroll Co-Coordinator / Customerservice trainer Promoted to this position at Head office entailingthe following duties and responsibilities. Accounts receivable- Over view of customers accountson a daily basis and acting in accordance with internal protocol via Phonecontact, or Mail outs to Customers for Debt resolution. Aiming to meetEmployers Credit terms and find resolution to Customers financial situationto meet these terms. This role was for a period of 4 months until theposition was moved to Brisbane Head Office. Product Management Module Co-Coordinator- Maintainretail pricing at all Sungold sites within Queensland.Involves receipt and maintenance of invoices and assessing supplier chargesto the business and ensuring margins are maintained, taking into accountGST component pricing. Payroll Officer- Using the Micro pay system , I wasresponsible for the pay of 200+ employees fortnightly. This involvesmaintenance of employees sick leave and annual leave, work-cover,superannuation and terminations. I also calculated monthly payroll tax forATO and provided end of month costing to reports for the FinancialController. Customer service Trainer/ Quality assurance Co-Coordinator- Super coaching of Customer Service Leaders and CustomerService Officers, plan quartley training sessions for AIP videos andCustomer service etiquettes, staff performance and appraisal feedback.Quality assurance via weekly monitoring of stock presentation and stockquality, site housekeeping and HS&E, Customer Service standards andcomplaints resolution.

May 1998 - Nov 1998
Casual Customer Service officer . Customer service, stock ordering, stock receipting, stocktaking. . Daily balance of float and occasional banking. . Relief of Customer service Leader whilst on leave for a period of 2 months.Park lane video

Sep 1996 - May 1998
Permanent Part- Time Video Shop Assistant . Customer service, Sales, disputes, resolutions. . Maintain shop presentation, stock control, input to manager on suggestions of video purchases required, repair of damaged videotapes. . Acting manager duties incorporating staff performance, rosters to cover opening hours on a rotating shift, bookwork, liasing with manager on movie and shop performance.Rockmans, Gladstone

Skills

Business Skills

  • Annual Leave ( - experience)
  • Banking ( - experience)
  • Book Keeping ( - experience)
  • Coaching ( - experience)
  • Costing ( - experience)
  • Customer Relations ( - experience)
  • Expenses ( - experience)
  • Management ( - experience)
  • Marketing ( - experience)
  • Monthly ( - experience)
  • Payroll ( - experience)
  • Petty Cash ( - experience)
  • Pricing ( - experience)
  • Product Management ( - experience)
  • Quality Assurance ( - experience)
  • Roles ( - experience)
  • Sales ( - experience)
  • Superannuation ( - experience)
  • Tax ( - experience)
  • Training ( - experience)
  • Weekly ( - experience)

Product Skills

  • Accounts Payable ( - experience)
  • Accounts Receivable ( - experience)
  • AM ( - experience)
  • Banking ( - experience)
  • Costing ( - experience)
  • Debt ( - experience)
  • Distribution ( - experience)
  • Excel ( - experience)
  • Expenses ( - experience)
  • Focus ( - experience)
  • Manager ( - experience)
  • Marketing ( - experience)
  • Meridian ( - experience)
  • Oil ( - experience)
  • Overview ( - experience)
  • PAY ( - experience)
  • Payroll ( - experience)
  • Pricing ( - experience)
  • Purchasing ( - experience)
  • Quality ( - experience)
  • Quoting ( - experience)
  • Retail ( - experience)
  • Sales ( - experience)
  • Service ( - experience)
  • Standard ( - experience)
  • Tax ( - experience)
  • Time ( - experience)
  • Word ( - experience)

Industry Company Experience

  • Banking ( - experience)
  • Direct ( - experience)
  • Financial ( - experience)
  • Management ( - experience)
  • Mobile ( - experience)
  • Retail ( - experience)
  • Standards ( - experience)
  • Wholesale ( - experience)

options.

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