Lyn Semple's Resume

 

Buccan, Queensland 4207 Australia

Overview

  • Year 12 completed - Senior Certificate 1977
  • Department of Social Security 1978-1982
  • Logan City Council Banking and Rates Department 1992-1995
  • Commonwealth Bank - Customer Service 1995-1996
  • SEQEB/Energex 1996-2002 Customer Service
  • Telstra 2002-2009 Customer Service (including Team Senior position)

I am  flexible, communicate effectively and am a highly motivated professional person, constantly striving to improve myself and achieve the highest standards in my work.  I have excellent interpersonal, negotiation and communications skills.  I am proficient in Windows and have excellent keyboard skills.  I take ownership and manage all incoming calls and work requests through to completion, providing superior quality customer service.  I believe I would be a valuable and reliable team member and have the attributes to effectively perform the role of Customer Service adviser.

Career History

Nov 2002 - Dec 2009
Company name:Telstra Wholesale
Location:Brisbane, Australia
Industry:Customer Service & Call Centre
Company size:More than 10000 employees
Comments:Telstra Wholesale is a seller for telecommunication carriers other than Telstra
    
Job Title:Customer Service Consultant
Job Type:Full-Time
Position Department:IT & Telecommunications
Detailed Description:Processing both phone and ADSL requests for telecommunication Companies.

Jan 1996 - Jan 2001
Company name:Energex
Location:Brisbane, Australia
Industry:Customer Service & Call Centre
Company size:501-1000 employees
Comments:When I was first employed to was SEQEB and was changed to Energex
    
Job Title:Call Centre Consultant
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Customer Service Consultant
Detailed Description:I was trained as a Call Centre constultant for both residential and commercial users. Also trained for emergency calls for help from the police and emergency services also for storm damage

Education & Training

Jan 1973 - Dec 1977
Institution:Wavell State High School
Institution Type:High School
Location:Brisbane, Australia
Course Name:High School Certificate
Grade:Year 12

Visa Information

Australia

Visa Type:Citizen

Interests

sport, travelling.

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
Would you relocate for a job?No
Gender:Female
Marital Status:Married
Do I have a drivers license?Yes

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