Australia
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. Customer Service both face to face and phone based, able to communicate with people at all levels, and gain a good rapport with clients/customers . Excellent interpersonal, written and verbal communication skills . Proficient computer skills including Microsoft Word, Excel, Outlook, Lotus Notes, Diary Management MYOB, and (Switch)-Community Health Soft ware . Adapt quickly to other software, including In-House . Team Orientated . Excellent problem solving and analytical skills . Excellent time management skills . Highly motivated and have high attention to detail . Experience in the building industry, transport and logistics, and health. Currently looking for Temporary Work

Oct 2010 - Jan 2014

th 2011 Leisure Pools - Point Cook Receptionist /Administrator - to Building Project Manager Key Responsibilities . Supporting Sales Representatives- Administration Duties . Customer Service answering queries in relation to products and services available . Sales Leads given to Sales Representatives . Organising engineering for swimming pool,liasing with engineers if any amendments need to be corrected . Organising building permits liaising with surveyors, liaising with council to see if Town Planning required . Organising insurance for each pool installation . Purchasing of supplys including swimming pool and products for each contract for client, including solar heating, pool blankets, chemicals, pumps, filters etc. . Organising pool delivery to site and relative crane required to position pool on site . Liaising with manufactures and suppliers in regards to service requests for clients . Diarising for site inspections for builder to visit each site prior to pool being installed and once pool installed organising handover and suitable time for client and representative from Leisure Pools . Organising payment from client on each stage of the building project . Answering any questions in regards to the contract

Jun 2010 - Sep 2010

Aegis- Werribee Inbound Customer Service Consultant- Key Responsibilities: . Representing Telstra, assisting customers with enquiries in relation to . their Mobile, Home phone, Broad Band and Foxtel products . Billing Inquiries . When speaking to customer using our sales skills to up sell and cross sell suitable services . Achieving Sales targets K.P.Is through promoting and up selling Telstras product and services range

Jan 2010 - May 2010

Tattersalls Funeral Services Werribee Receptionist/Administrator Key Responsibilities: . Reception . Administration . Accounts/Invoicing- Accounts Payable . Accounts Receivable . Typing Of Letters and composing letters . Banking . Petty Cash

Dec 2008 - Jan 2010

Isuzu Australia Limited - Lorimer Street, Port Melbourne Customer Care Consultant Key Responsibilities: . Answering telephone inquiries and emails from customers in relation to Truck specifications, and liaising with engineering and the technical department to obtain information for customers inquires . Maintaining customer Data bases for Trucks purchased nationally . Looking into issues and concerns from customers and addressing to relevant internal staff, including product development, engineering, zone manager, national service manager, or technical and responding by letter, email or phone back to customer . If we were given sales leads relayed these to relevant Sales Manager for fleet buyers, with relevant information I could obtain from customer-Nationally . Giving Sales Leads to Dealerships Nationally . Liaising with Isuzu Dealers in relation to their inquiries and speaking to relevant internal staff and responding back to dealer . Processing re-rates from dealerships, any problems liaising with Patrick Auto Care . Board Room meetings monthly, organising agenda and taking minutes . Attending Dealership visits, with Zone Manager . Attend conferences once a year, with other Care Specialists from Isuzu dealerships nationally December 2007 December 2008 Campbellfield Truck and Trailer Services - Based at Workshop Laverton3029 Administrator Key Responsibilities: . Create new job cards and write up service sheets, from technicians . Entering of Job Cards for Completed Scheduled Services, on Excel spreadsheet . Invoicing and costing of workshop work done by technicians on job cards until all work completed including Labour, Parts etc. Invoiced using MYOB . Time Sheets of employees- . Petty Cash . Purchasing workshop and office supplys . KPIs done on weekly figures, of mechanics for head office . End of month reconciliation of stock used . Stock Control on consignment stock-Costing of stock and ordering stock from suppliers, also for technical and sourcing of parts . Filing and updating of technical library for Diesel Mechanics Mosaic Recruitment, Collins Street Melbourne

May 2007 - Dec 2007

Temporary roles from Including: Reception - Administration at Moreland Hall Coburg Uniting Care Drug and Alcohol Centre for 8 weeks, . Software used Switch Community Health Software, entering patients confidential information, assisting patients filling out their personal information, retrieving files for doctors, and social workers, counselors, assisting doctors and nurses working off site to get files to them and relevant information, liaising with the admissions clerk for admissions for patients . Retrieving archived files electronically, sorting of mail and franking of mail, reception and other ad hoc administrative duties Reception/Administration - Ramsay Health . Working in a Private Consulting Room - Reception- Administration, scheduling appointments, typing of Doctors letters AGL - Utility Company - 6 weeks working with their Information Technology Unit comparing accounts and finding errors in their accounting system converting their software from Legacy to Sap, working closely with their ITs department managers, and their consultant from Germany, chosen for this role due to my accuracy and eye for detail Salvation Army - Call Centre/Customer Service Also other temporary roles with Mosaic Recruitment

Nov 1995 - Apr 2007

Toll/Ipec - Customer Service Officer - Managing a portfolio of Corporate andMajor Accounts Key Responsibilities: . Work closely with Corporate Manager of account . Action and resolve customer enquiries to company and client satisfaction, in a timely manner . Regularly communicate with clients through the course of each enquiry, via phone or email . Extract and analyse data to pertaining to Major clients to proactively minimise disruption to clients and prevent service failure recurrence. . Proactively contact clients of potential delays to their deliveries . Assist other junior members during high volume periods in Call Centre and Customer Service Area, and assist in staff training . In the absence of team leader would step into the role in her absence . Visit clients/customers off site aim to improve and build relationships and provide superior customer service . Also report on a Macro Report, I do for customers to highlight any service issues they are having nationally, and speak to operational people nationally to rectify further incidences occurring . Conduct training presentations to Customers off site and on site with Account Manager . Attend board room meetings, on site and off site with clients, report to clients through the reporting I had done for them, . In times of absenteeism, worked in other areas including reception, administration/accounts, Complete Incident Reports in relation to First Aid to Toll Head Office Melbourne . Investigate freight that was insured; liaise with security and underwriter of Toll, typing of appropriate letters after my investigation was complete and signed off by underwriter Current Course Certificates:

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	0
I am available from:	19th January 2011