Matthew Scott's Resume

 

Unit 15, 62A Albert St, Preston, Victoria 3072 Australia

Overview

Over ten years’ experience in the tourism industry, with four specialized in luxury travel, I am highly organized, efficient and have excellent communications and multitasking skills. An experienced and passionate traveler with a love of adventure I am moving to Australia on a 957 (4 year) visa and aim to continue building upon my diverse experience: combining my professional and personal skills to undertake new challenges in a unique and exciting work environment.

Achievements

o Independently managed  one of the fastest growing tour operators in Paris
o Continued to maintain a Viator and Trip Advisor rating of at least 4.5 on all activities
o Improved overall client satisfaction rating: rising by over 15% in 2011
o Revised budget and operations to make tours, on average, 10% more profitable
o Bookings have more than trebled under my management: over 17,000 so far in 2011
o Four tours launched in summer 2011 grossed over  €40,000 in opening month
o Developed key administration and training techniques to insure operational success

 

Career History

Jan 1970 - Present

Company name:My Parisian Tour
Location:Paris, France
Industry:Hospitality, Travel & Tourism
Company size:11-50 employees
Company web site:http://www.myparisiantour.com
    
Job Title:Product and Operations Manager
Job Type:Full-Time
Closest Job Role:Manager & Operations
Summary:o Overall responsibility for tour operations and product development in France
Detailed Description:o Design and implementation of new tours and activities: running over 160 per month
o HR and office management for a team of over 30 guides and tour coordinators
o General project management to continue operations at over 50% annual growth
o Maintain relationships with suppliers, contractors and collaborators worldwide
o Continuing analysis of market to ensure the most effective product is on offer
o Insure compliance of local laws and policies as company and staff numbers grow

Jan 2007 - Dec 2009

Company name:Backroads
Location:Tours, France
Industry:Hospitality, Travel & Tourism
Company size:201-500 employees
Company web site:http://www.backroads.com
    
Job Title:Trip Specialist and Tour Design
Job Type:Full-Time
Closest Job Role:Product Developer
Summary:o Design of high end, luxury, active travel itineraries in France and Ireland
Detailed Description:o Logistical management and problem solving on week long active trips
o Development of personalized or private trips and group travel itineraries
o Contract negotiations with 5* hotels, restaurants, spas and resorts
o Offering highest standards of customer care and service to all clients
o Continual revision of trip itineraries and activities based on client feedback
o Concierge services to ensure every details of pre and post trip is catered to

Jan 2002 - Dec 2005

Company name:CCUSA
Location:New York, USA
Industry:HR, Recruitment & Training
Company size:201-500 employees
Company web site:http://www.ccusa.com
    
Job Title:International Orientation Manager
Job Type:Full-Time
Position Department:Hospitality, Travel & Tourism
Summary:Management of welcome programs for international J1 (temporary) visa students
Detailed Description:Involved two season posts:
Summer/winter
-Managed 30 staff and daily arrivals of 300- 400 participants from 45 countries
-Worked closely with US Immigration and Social Security offices in New York area
-Coordinated domestic transport arrangements for over 1,000 participants per week
-Logistical control of dining, conferencing, accommodation and transport facilities
Spring/autumn:
-Marketing and promotional management across Wales and the UK
-Development and implementation of marketing schemes across Europe
-Interviewing, recruiting and training participants for company programmes
-Participant in international marking and promotional visits, primarily in Europe

Education & Training

Sep 2002 - May 2004

Institution:Cardiff University
Institution Type:University
Location:Cardiff, United Kingdom
Course Name:Mphil Preperation
Grade:Pass
Study Units/Modules:
  • Media
  • Journalism
Comments:Mphil preperation year (part time) specialising in the media coverage of the conflict in Israel and Palestine

Sep 1999 - May 2002

Institution:Lincoln University
Institution Type:University
Location:Lincoln, United Kingdom
Course Name:BA (Hons)
Grade:2:1
Study Units/Modules:
  • Journalism
  • Media
  • International Relations
  • Politics
  • Media Law
  • Communications

Visa Information

United Kingdom

Visa Type:Spouse Visa
Visa Name:975
Valid From:1st August 2011
Valid To:31st July 2015

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:7th November 2011
Would you relocate for a job?Open to Offers
Gender:Male
Marital Status:Married
Do I have a drivers license?Yes

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