PO Box 4446 , Australia

troubleshooting . Failover testing for an electronic document management system installation . Engineer a scanning package to work on an XP desktop that previously worked on an NT4 desktop. This involved locating new scanning utility, installation of the package, trouble shooting user access, testing and drafting of the task report. I have also undertaken miscellaneous commercial support tasks such as data migration, office printer setup, remote password resets and trouble shooting network issues. I was also the Deputy Facility Security Officer as CES is a member of the Defence Industrial Security Program (DISP) and Information Systems Security Officer. As DFSO I completed the reaccreditation of the CES Restricted Workplace which involved revamping security documentation and liaising with DSA/ISA. While at CES I was also one of two System Administrators. I was the CES technical point of contact for a secure printing product. This entailed installing demonstration software as required by CES. I was also the technical person responsible for assisting in the development of an in house secure printing solution. This required product research and testing, hardware requirements specification, assisting with the development of a test bed, liaison with product suppliers, training on the selected software design and liaison with CES and external staff.March 2003 - June 2004 Intranet Administrator, Information Systems Division (ISD), Department of Defence As Intranet Administrator I was responsible for the technical support of electronically published information on Command, Control and Intelligence (C2I) systems supported by ISD. I was also responsible for administering a situational awareness tool that incorporates client and server side applications. I regularly facilitated customer requests for the publication of information on supported web systems as well as facilitating the design, set up and population of new sites as required. I advised on the use and development of the Intranet and disseminate information across the network. I resolved requests from customers for the resolution of incidents provided by the Support Centre including second level telephone and technical help desk support. In this area I also worked in a level three "specialist" help desk role. I provided technical support for change management procedures, developed tools and procedures to improve centralised support and control, provided direction of site support staff, carried out testing and development, prepared and wrote documentation and notified management of issues requiring management escalation. I also developed and maintained build standards for web servers and assisted in the definition and specification of Intranet based development requirements. To this end I developed electronic information publishing policies and standards for use by Intranet Developers and Administrators. I was also responsible for maintaining the integrity of data on supported intranet systems, managing the import, export, conversion, dissemination and synchronisation of information to be published on C2I systems intranet based facilities and introducing into service enhancements to existing intranet information systems in operational service across the network. I developed the tools and procedures required to improve centralised support and control of ISD supported systems and provided management of the Intranet access for all customers. This included assisting customers with understanding intranet capabilities and how they relate to other C2I systems, liaising with other information producer to facilitate and manage the publication of document based information and advising on ways to use intranet technology in conjunction with existing C2I systems. In this position I redeveloped the Homepage for the Defence Secret Network and undertook several server migrations. I also helped develop a series of interactive websites to meet the situational awareness and briefing requirements of the Chief of the Defence Force (CDF) and Strategic Command Group (SCG) for operations in Iraq. The websites were also to be suitable for CDF and the Secretary to brief the Prime Minister, Minister for Defence and other members of the National Security Committee of Cabinet (NSC). Using technologies and architectures not previously used on the expansive Defence Secret Network (DSN), the site was conceived, developed, fully functional and released for operations in fewer than ten days. The aims for the websites were that they had to be acceptable to all users while encompassing an intuitive web interface to promote maximum utility without users requiring the need for training. To accomplish this a series of carefully constructed websites with several levels of access were used to post all source information that is appropriately vetted, catalogued and archived. For the first time on the DSN, people with permission are able to publish directly to the Strategic Operations Division webs in real time from anywhere in the world. The websites have been widely acknowledged (including a nomination for a Prime Ministers Award for Excellence in Public Sector Management) as being an excellent situational awareness briefing and strategic chronological management tool. The websites became a catalyst for the reorganisation and re-engineering of command, control and reporting processes within the Australian Defence Force. For the first time, all levels of command can simultaneously view reports coming up the command chain; from the tactical level initial contact report, to the after action report, to the consolidated headquarters report, right through to the Minister and Government.July 2000 - March 2003 Intranet Data Administrator, Joint Systems Support Agency (JSSA), Department of Defence As Intranet Data Administrator (IDA) I was responsible for supporting JSSA supported intranet applications on the Defence Secret and Top Secret Systems as well as the development and maintenance of the JSSA intranet site. I regularly used MS FrontPage, MS Site Server, MS Visual InterDev 6, ASP (with VB Script) and MS IIS. I regularly facilitated customer requests for the publication of information on supported web systems as well as facilitating the design, set up and population of new sites as required. To this end I assisted customers in their understanding of the Intranet capabilities as well as monitoring and regulating their publishing with the aid of MS Site Server. I also monitored supported JSSA sites for integrity including linkage, accessibility, security and currency. I advised on the use and development of the Intranet and disseminated information across the network. I resolved requests from customers for the resolution of incidents provided by the JSSA Support Centre including second level telephone and technical help desk support. In this area I also worked in a level three "specialist" help desk role. I provided technical support for change management procedures, developed tools and procedures to improve centralised support and control, provided direction to site support staff, carried out testing and development, prepared and wrote documentation and notified management of issues requiring management escalation.October 1999 - June 2000 Staff Officer Publishing, Directorate of Navy Professional Requirements (Engineering and Logistics), Department of Defence I was the Webmaster for the Navy Systems Command Intranet site, having been the Assistant Webmaster October 1999 - May 2000. I have an intimate and thorough knowledge of intranet publishing and standards and I managed the site (approx 90 MB) using FrontPage. It is frame based and I am thoroughly familiar with all the requirements of maintaining the site such as updating dynamic information, user-friendly layout, testing it on the development server prior to publishing and managing contributions to it. Another facet of my work was electronic publishing: I was the lead coordinator for the Directorates components of the Business Manual. I was also responsible for various aspects of maintaining several publications such as the coordination, updating, distribution and issuing of Defence Technical publications. I worked on developing on line versions of these sponsored publications. I helped develop MS Access Databases to support the management of technical publications and to maintain an up to date list of Naval Aviation Engineers together with their current location and qualifications. This position required the proficient use of the Microsoft Office Suite of programs including Access and FrontPage as well as Lotus Notes.

Feb 2007 - Aug 2008

Senior Technical/Architect Attorney Generals D Branch Whilst at Attorney Generals D Branch AGD I was initially involvedin setting up a development network comprising physical and virtual serversapplication, exchange, file and print. The initial set up was a smallnetwork using GSX Servers. As part of the setup these servers wereimported onto ESX servers. In setting up the network across three sites and maintaining it asthe systems administrator I: . Installed and configured Server 2003 . Installed and configured Server 2003 R2 . Installed and configured 32 and 64 bit versions of Server 2003 . Set up Group Policy for various server types . Modified and applied security templates, including troubleshooting after rollout . Installed and configured Exchange 2003 internal Email only . Installed and configured a disconnected WSUS Server which later had an internet connection for automatic updates . Upgraded to WSUS 3. . Installed and configured a disconnected SOPHOS Anti-Virus Server which later had an internet connection for automatic updates . Installed and configured Content Keeper appliance . Installed and configured GFI Web Monitor Installed and configured ISA 2006 . Assisted with the installation and configuration of ASA Firewall . Migrated GSX based virtual machines to ESX based virtual machines . Migrated 5 user network including server to the development network, including ascertaining user requirements, creating virtual servers etc as required. . Created virtual servers and configured them as required by various projects . Provided Levels 1.2 and 3 support for the network . Used Alteris to remotely build new physical workstations/servers and virtual machines . Handed operational network over assisted with handover documentation Whilst at AGD I also completed a variety of non technical functions.These functions included the development of System Security Procedures andChange Management process. I also completed a liaison role betweensections for cabling requirements as well as hardware and softwarerequirements. I also completed a PC Audit in order to formulate a buildstandard for future workstations. I assisted with a computer room move that included dismantled networkincluding cabling, installed C Class server racks, reassembled originalnetwork including cabling and testing network operation. Once the development network was handed over I assisted with theinstallation of a network gateway. As part of this I conducted daily checkof audit points prior to the checks being handed over to another section.I also helped install upgraded equipment including cabling, servers andracks. The gateway included data diode technology and I drafted a testplan to test its speed, reliability, load balancing aspects. Whilstundertaking this work I also tested new versions of the gateway productprior to install including initial testing. I worked with the developerduring this time.

Sep 2006 - Feb 2007

Team Leader - Intranet and Department of Defence via KAZ Group After an internal reorganisation my role remains the same as belowwith the exception of the Peregrine section which now reports to adifferent Team Leader.

Feb 2006 - Sep 2006

Team Leader - Intranet, Database and Peregrine Department of Defence via KAZ Group As Team Leader - Intranet, Database and Peregrine TLIDP I wasresponsible for managing three disparate teams totalling up to eightpersonnel contractors and permanent staff as well as filling the role asone of three Intranet Administrators for the Defence Network Support Agency

Nov 2005 - Feb 2006

Senior Engineer, ComputerCORP ComputerCORP took over CES on 01 November 2005. Subsequent to this Iwas employed by ComputerCORP Pty Ltd in the same role as I was in at CES,with a title change. As Senior Engineer at ComputerCORP I completed the following types oftasks: . Built and Configured NT4 server for Navision due to the need to keep archive copy of records. . Configured DENSO BHT300 Scanner. This task involved testing the old scanner and comparing results to new program written by Vantex and reporting differences to Vantex. The program was then rewritten. I loaded it into scanner and tested it successfully on site at CASA. . Various Workshop and support contract jobs including Exchange problems, and the repair/maintenance of a major business in the Canberra area. . I performed ComputerCORP backups on site at old CES.

Jul 2004 - Nov 2005

Applications Architect, CES Solutions Since commencing work at CES I have designed a web based freewarehelp desk application for a commercial software SME of approximately 80users spread across three states. The application is on Windows 2003server utilising Internet Information Services 6 IIS6. The applicationallows remote users and customers to access the application to log jobs,query job status and provide notification of job progress. I reviewed the companys business requirements for themanagement of their own Internet web services versus the security risksassociated with the implementation of a web server and its subsequentimpact on the companies existing Internet services. I worked with thesystems architect and systems engineers to assess the services andsubsequent ports needed for access via the firewall. Once services andports were identified I configured and tuned the web server allowing therequired access for clients and staff whilst still maintaining a level ofsecurity. As well as addressing the IIS6 issues, I reengineered the helpdeskapplication to work on a Windows 2003 platform requiring considerablechanges to the configuration of SMTP for email and SQL 2000 for databasemanagement. Once tested, documented and stable I proceeded to configure thehelpdesk application for use by the company, including the importing of apre-existing SQL 7.0 database, and the creation of client and staffaccounts and privileges. SQL 2000 was configured to allow for ease of databackup separate to the database maintenance plan stated below. Thisentailed installing SQL and its data on separate logical drives on the webserver. Part of the solution was the design and implementation of a disasterrecovery and backup plan for the web server. The disaster recovery andbackup plan included designing and implementing a database maintenance planand imaging the server for ease of rebuilding should the need arise. Due to a staff reorganisation at CES I was the project manager for thethird phase of this project. The third phase involved client consultationand business analysis to determine the companys requirements for a remoteaccess solution. Following the definition of a solution I developed a CESproposal for the task to be sent to the client. This proposal identifiedoptions for the client, a recommended solution, hardware specification,costing and acquisition. Subsequent to the acceptance of this proposal Icompleted a system design/architecture document for use by the client andCES engineers. I was then the Project Manager, Application Architect and engineer forthe task of renewing the SMEs IP addressing three offices/states in linewith a global IP Plan. This involved overall project management, researchon DNS, DHCP Scopes, router/firewall configuration and quoteformulation, resourcing, implementation, contingency and overall projectplan formulation and implementation. I was the lead engineer on for a multi-part consultation to Defencefor a pre-accreditation review of a network management solution prior toits implementation. This encompassed extensive client consultation,writing weekly progress reports and, in conjunction with another CESemployee, drafting the final report. I have also completed tasks onboard Joint Task Force HeadquartersAfloat JTFHQ - HMAS MANOORA. These tasks include: 1. Server remediation to build standard. This task included: . PDC and BDC remediation including trouble-shooting a PDC crash, . Configuring Top Tools Cards, . Configuring NetRaid, . Installing cluster server, and . Liaison with Ship IT Staff. 2. LAN upgrade This task included: . Identifying existing printers and their location on the initial patch panel, . Replace and patch the switches leaving printers on the old cards, . Test replaced switches, and . Liaison with Ship IT Staff. I have also undertaken the following engineering tasks for theDepartment of Defence: . LAN upgrade to the latest Standard Operating Environment SOE . Build SOE workstations . XP

Jan 1970 - Jan 1970