Brisbanen, Queensland 4305 Australia

. Achieved 140% of Mortgage Lending KPI 2010 Responsible for audit compliance in branch - 99.6% (Highest in Network) . Lead a team of lenders . Rostering . Dispute resolution . Relieve Branch Manager during annual leave/absence . Build relationships with key stakeholders . Training of staff . Cross selling . Customer relationships . Branch leadership & business development . Credit & risk management . Sales & marketing of branch within local area . Conduct performance reviews for staff . Identify customer needs and tailor appropriate product suite . Maintenance of branch security . Supervision of staff[pic] Heritage Building Society Loans Officer May 2004 - April 2007 From Initial Entry Level position of Part time CSO, during my 3 years with Heritage, I successfully achieved the positions of : Full Time CSO, Senior CSO, Supervisor, Regional Relief Supervisor and Mortgage Loans Officer. Responsibilities/Achievements . Won Annual Insurance Competition for entire network . Relief of Branch Manager- 3 months, 2 branches . Supervision of staff . Central Cash control . Cross sales of insurance/foreign exchange etc . Relief Supervisor across SE Qld region . Staff training/motivation . Complaint handling . Business development . Personal Loans/Credit Cards . Deposit products . Mortgage lending[pic] [pic] Travel Dec 2003 - May 2004 [pic] Three Mobiles Australia Retention Officer April -Dec 2003 Call Centre role, handling complaints & problem resolutions Responsibilities/Achievements . Deal with difficult customers . Problem solving . Relationship building . Phone technique . Cross selling [pic] Travel Nov 2002 - April 2003 [pic] Connaught Factsline Computer Support Tech Jan 2001 - Oct 2002 Responsibilities/Achievements . Computer support . Preparation of fax/email Broadcasts for bulk mail out . Liase with clients to design templates . Problem solving . Telephone support . General office duties . Network support . Mail room[pic] IBM Dublin Helpdesk Support Oct 1998- Dec 2000 Responsibilities/Achievements . Computer support of US domestic market . Complaint handling . Problem solving . System testing . Relief team leader . Staff training . Outbound salesTECHINICAL EXPERTISE . MPC . Microsoft Suite . PC Repair . Ability to quickly adapt, understand and use most software applications

Jan 2006 - Jan 2007

Heritage Building Society Certificate in Computer Maintenance

Jan 1997 - Jan 1998

Computer Power Training Institute IBM Training Certificate 1999 IBM PC Helpcentre Dublin Microsoft MPC 1999 UK Training, London Bachelor of Business Partially Complete 1989 QUT, Kedron Park Campus Senior Certificate 1987 St Edmunds College, Ipswich WORK EXPERIENCES ME Bank Acting Manager/ SeniorMortgage Lender

May 2007 - Jan 1970

Responsibilities/

Touch Football, Indoor Soccer, Aquariums, Cricket, Golf, Tennis, Futsal.

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	0
I am available from:	30th September 2011