Springfield Lakes, Queensland 4300 Australia

A thorough and outstanding banking professional with extensive banking knowledge and skills. Proficient in generating polices and procedures to enhance the working of the branch. Have experience in generating and achieving sales targets inlcuding referrals to several specialists within the organisation.

• Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
• Manage and pass on customer feedback
• Effectively use a variety of computer programs to access and maintain customer details.
• Continual awareness of compliance requirements – OH&S and risk management
• Served customers efficiently and Processed transactions
• Cash handling and balancing with minimal errors
• Advised and educated customers about their product options
• Used a variety of computer programs and applications
• Worked in a team to achieve targets and positive outcomes for customers and the bank

Jan 1970 - Present

Company name: St George Bank Location: Ipswich, Brisbane, Australia Industry: Banking & Financial Services Company web site: http://www.stgeorge.com.au       Job Title: Customer Service Officer Job Type: Part-time Position Department: Banking & Financial Services Detailed Description: Customer service roles at St George bank thrieve on ensuring accurate and knowledgeable service is provided to our customer' daily offering a full range of banking products and services including our broader banking needs. I also dealt with a wide range of products including credit cards, investment and transaction accounts. Personal loan, Home loan and superannuation referrals.

Jul 2008 - Aug 2009

Institution: Esset Australia Institution Type: Association/Club Location: Queensland, Australia Course Name: Certificate III in Financial Services

Jan 2007 - Aug 2008

Institution: Cengage Education Institution Type: Online Location: Australia Course Name: Certificate II in Business Grade: Legal Secretary

Nov 1996 - Dec 1997

Institution: Department of training and education co-ordination (DTEC) Institution Type: Association/Club Location: Sydney, Australia Course Name: Certificate II in Office Administration

Spending quality time with family and friends.