RITU GROVER's Resume

 

Auckland 1041 New Zealand

Overview

 

ØA competent professional with 4+ years of experience in Sales And Customer Service to SME, Home Loan customers
ØExpertise in managing banking operations related to SME, home loans, car loans, personal loans, overdraft limits & insurance Services, Retail Assets, etc.
ØExpertise in managing back office operations and resolving customer queries to ensure maximum customer satisfaction.
ØResourceful at maintaining cordial relations with customers and providing value added customer service, ensuring their satisfaction with the products/services.
ØPossess excellent communication and relationship management skills.

Achievements

 

Achievements
ØWon the Customer Excellence Award.
ØIncrease in SME Customers by > 35%
ØCustomer Exit remained at zero

Career History

Sep 2008 - Nov 2008
Location:India
Industry:Banking & Financial Services
Company size:More than 10000 employees
    
Job Type:Full-Time
Closest Job Role:Sales Manager
Summary:Accountable for providing support to Customers & Sales for Haryana which includes 6 Branches
Detailed Description:-- Successfully supervised a team of 6 executives
-- Attending to Customer service requests inclusive of their adhoc funding requirements, their cheque purchase requests and so on.
-- Following up for the stock statements, renewal requests, collateral insurance details, and their cheque purchase requests and so on.
-- Exploring and targeting the line enhancement opportunities.
-- selling the general insurance, CMS, trade products to asset customers.
-- Inviting complaints from the customers and taking through customer fulfilments process for redressel.
-- Screening the cases with reference to their acceptability as per the credit program.
-- Co-ordinating with credit & credit- admin for compliance of Audit and maintenance of stock statements & Insurance.
-- Keeping track of all cases pending at credit and ensuring early resolution.
-- Escalating all trigger points with reference to the Turnaround Time and performance.

Dates not public
Location:India
Industry:Banking & Financial Services
Company size:5001-10000 employees
    
Job Type:Full-Time
Closest Job Role:Customer Support

Education & Training

Skills

Business Skills

  • Operations (Advanced - 1.5-2 years experience)
  • Relationship Management (Advanced - 1-1.5 years experience)
  • Sales (Intermediate - <3 months experience)
  • sales support (Advanced - 1.5-2 years experience)

Product Skills

  • Java (Novice - <3 months experience)
  • MIS (Advanced - 1-1.5 years experience)
  • MS Access (Intermediate - 1-1.5 years experience)
  • Oracle (Intermediate - 6-12 months experience)

Industry Company Experience

  • Banking (Intermediate - 1.5-2 years experience)
  • Customer Relationship Management (Advanced - 3-4 years experience)
  • Finance (Advanced - 1.5-2 years experience)

Visa Information

New Zealand

Visa Type:Spouse Visa

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:22nd January 2010
Would you relocate for a job?Open to Offers
Gender:Female
Marital Status:Married

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