33 May Street, Fitzroy North, Melbourne, Victoria 3068 Australia
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         I have over 18 yrs experience in hospitality, having worked in cafes, restaurants, clubs and hotels over the years. I am well-spoken, well presented and groomed, have excellent inter-personal skills, strong work ethic, a strong attention to detail, able to work to a deadline within a team or unsupervised and have excellent knowledge of all aspects of food and beverage including food, wine, coffee, and conference and banqueting. 

       For the past 2 years, I have worked in a Sales role with Optus in Melbourne CBD and during that time I have also acquired strong selling skills, upselling skills, ability to offer solutions to clients needs and work towards achieving a sales target combined with a high degree of professionalism with a great customer service attitude.

•  Cafe Supervisor, Cafe 88, 2002
•  Banquets Supervisor, Crowne Plaza Newcastle, 2003
•  Food and Beverage Supervisor, Crowne Plaza Newcastle, 2003
• Assistant Food and Beverage Manager, Crowne Plaza Newcastle, 2004 
• Food and Beverage Manager, Crowne Plaza Terrigal, 2005
• Shift Supervisor [Bfast and lunch service], Cellar Bar @ Grossi Florentino, 2007
• Consumer Sales, Optus Telecommunications, 2008 until present

Sep 2008 - Dec 2010

Company name: Optus Telecommunications Pty Ltd Location: Melbourne, Australia Industry: Customer Service & Call Centre Company size: 1001-5000 employees Company web site: http://optus.com.au       Job Title: Consumer Sales Consultant Job Type: Full-Time Position Department: Customer Service & Call Centre Closest Job Role: Telemarketer & Telesales Summary: Telesales Role Detailed Description: The sales role at Optus was to market and sell Optus range of solutions for prospective/existing customers for home+personal use. Range of products included phone/internet/mobile/wireless solutions. It was a targetted role and we were also assessed on certain KPI's, which if achieved, unlocked a commission structure for us which paid commission based on these KPI's. Role was over the phone, a mix of inbound calls and warm calls to our existing customers to add additional services or to recontract existing services to tie down future revenue streams for the company

Dec 2006 - Aug 2008

Company name: Grossi Florentino Location: Melbourne, Australia Industry: Hospitality, Travel & Tourism Company size: 11-50 employees       Job Title: Cellar Bar Supervisor Job Type: Full-Time Position Department: Hospitality, Travel & Tourism Closest Job Role: Bar, Food & Beverage Summary: Food and Beverage Supervisor Detailed Description: I moved to Melbourne in Oct 2006, for a change in lifestyle and scenery. Worked casually with a friend of mine who had his own business and then in Dec 2006, decided to find a more permanent job. I started at Grossi Florentino's as a food and beverage attendant, and then progressed to supervising the Cellar Bar for the morning/lunch shift. I opened up the Cellar Bar in the morning and ran the breakfast/morning/lunch shit and then ensured that Cellar Bar was ready for the evening shift and handed over to evening shift supervisor. Lots of multi-tasking, lot's of organisation and quick thinking on your feet, ever challenging whilst also ensuring Guy Grossi's philosophy and customer service guidelines were met with our service and our interaction with customers on a daily basis. Making coffee to a high art standard, liason with kitchen and ensuring specials were printed, ensuring shift ran smoothly, looking after clients needs based on their time frame, ensuring beverage service complemented the timing of the food service and at the end of shift, all cashiering balanced accordingly and that wages came under budget.

Feb 2005 - Sep 2006

Company name: Crowne Plaza Terrigal Location: Central Coast, Australia Industry: Hospitality, Travel & Tourism Company size: 201-500 employees       Job Title: Food and Beverage Manager Job Type: Full-Time Position Department: Hospitality, Travel & Tourism Closest Job Role: Bar, Food & Beverage Summary: Department Manager Detailed Description: I was transferred to Crowne Plaza Terrigal as a Food and Beverage Manager to be in charge of the overhaul of their casual eating space adjacent to the beer garden which was not a profitable department at that stage. I was assigned the complete refurbishment of the area from the kitchen to the tables and chairs to menu design and wine menu design as well..With help from my then Food and Beverage Department, I also recruited staff and we opened up the outside eating area and made it a busy working area and it complemented the beer garden area by providing easy to make, quick meals. Soon after the success of the outside dining area, I was assigned to the Banquets department where I assisted the Banquets Manager to ensure that all our conferencing and banqueting operations ran smoothly and all our client needs were met with exceptional care. Crowne Plaza Terrigal was a massive destination for conference and banquets due to close proximity to Sydney and we looked after massive week long events involving upto and over 100+ delegates, weddings, seminars, lunches, event launches, birthday events, meetings and conferences and inhouse events as well..

Feb 2003 - Feb 2005

Company name: Crowne Plaza Newcastle Location: Newcastle, Australia Industry: Hospitality, Travel & Tourism Company size: 51-200 employees       Job Title: Assistant Food and Beverage Manager Job Type: Full-Time Position Department: Hospitality, Travel & Tourism Closest Job Role: Bar, Food & Beverage Summary: Food and Beverage Department Management Detailed Description: I started at Crowne Plaza Hotel at the opening as a Food and Beverage attendant in the Banquets department. Quickly progressed to Banquets supervisor and then quickly moved on to the restaurant role to fill in a need for someone experienced to complement the food and beverage supervisory team. My role was to ensure the shift ran under budget, ran smoothly, staffing was adequate to cover bar/restaurant/in room dining areas. I also oversaw parts of rostering, budgeting, reporting and also managed and compiled training of staff and creation/update/maintenance of SOP's. The role reported to the Food and Beverage Manager and was critically important as it was a hands on role which demanded a 100% focus on ensuring a standard of service that was exceptonal, each and every time, timely and ensured our customer received a friendly, professional interaction

Jan 2002 - Jan 2003

Company name: Wests Leagues Club, Newcastle Location: Newcastle, Australia Industry: Hospitality, Travel & Tourism Company size: 201-500 employees       Job Title: Supervisor Job Type: Full-Time Position Department: Hospitality, Travel & Tourism Closest Job Role: Bar, Food & Beverage Summary: Food and Beverage Supervisor Detailed Description: Cafe seated around 100 ppl, started in the bar, but worked my way to food and beverage supervisor..On shift, duties included handling reservations, allocating staffing, liason with kitchen as to menu and specials, monitoring customer service levels, ensuring shift ran smoothly and ensuring wages were on par or under budget. Reporting to Restaurant Manager

Jan 1998 - Dec 1998

Institution: TAFE NSW Institution Type: TAFE Location: Newcastle, Australia Course Name: Certificate in Hospitality Operations Grade: III

Jun 1996 - Mar 1997

Institution: University Of New South Wales Institution Type: University Location: Sydney, Australia Course Name: Foundation Studies for University Entrance Comments: Year 12 Qualification for Australian University Preparation..Qualified with a 6.9 GPA which allowed me entrance to a Bachelor's Degree in Computer Science through University of Newcastle

Australia
Visa Type:	Citizen
Visa Name:	Citizen
Valid From:	13th November 2009
Valid To:	14th November 2019

fine dining, City 2 Surf , raising funds for charity, amateur digital photography, travelling, movies, wine knowledge, running.

Job Seeking Status:	Open to Opportunities
I am on a notice period (days):	0
I am available from:	6th January 2011
Would you relocate for a job?	No
Gender:	Male
Marital Status:	Cohabitating
Do I have a drivers license?	No