Rhianne Granger's Resume

 

Queensland Australia

Overview

I am a hard working person who will give 100% at all times. I work well in a team and am very flexible. I strive to be the best and always like to keep people happy. I have had 4 years experience in Customer Service and sales and i find I am great with customers,i worked as a Resolution Coach for Telstra so I also deal well with conflict and am  good at making angry customers calm.

Achievements

Resolution Coach - Telstra (Resolve customer complaints, Help support agents in center with any tasks they had problems with, Billing enquirys)

Help Desk - Telstra (Take complaints, Support new people who came onto the floor as sales/customer service agents with any difficult tasks, call monotoring)

Career History

Aug 2007 - Nov 2010
Company name:Stellar Asia Pacific
Location:Gold Coast, Australia
Industry:Customer Service & Call Centre
Company size:201-500 employees
Comments:Stellar is contracted to take inbound calls from Telstra
    
Job Title:Resolution Coach
Job Type:Full-Time
Position Department:IT & Telecommunications
Summary:Support Staff
Detailed Description:As a resolution Coach my role involved: Resolving customer complaints, Difficult billing enquiries, Computer system support for agents on the phones, Following up on customer enquiries, Helping new agents that come out of training, helping agents in finding ways to meet there sales targets and meeting other key KPI's.

Education & Training

Aug 2007 - Nov 2008
Institution:Barrington Training Services
Institution Type:TAFE
Location:Gold Coast, Australia
Course Name:Certificate III in Customer Contact

Feb 2001 - Nov 2006
Institution:Palm Beach State High School
Institution Type:High School
Location:Palm Beach, Australia
Course Name:Year 12
Grade:12

Skills

Industry Company Experience

  • Child Care Services and Schooling (Novice - 6-12 months experience)
  • Telemarketing, Call Centres & Other Direct Marketing (Advanced - 2-3 years experience)

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:26th May 2011
Would you relocate for a job?No
Date of Birth:19th July 1988
Gender:Female
Marital Status:Single
Do I have a drivers license?Yes

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