Australia

Proven track record in providing excellent customer service, with sound administration support to a range of companies; I maintain a positive and enthusiastic attitude; flexible in my approach I am able to adapt to ever changing environments with initiative and decisiveness. I have developed a substantial bank of skills, knowledge and personal attributes. With the ability to work under pressure, to tight deadlines, excellent multi-task skills, has a "can do" attitude, loyal and trustworthy that has a strong work ethic.

May 2006 - Present

Capita Sip Services Salisbury Pension AdministrationCash Management Investment Administrator Permanent ● Arranging settlement of Unit Trust, Crest, Euroclear and Foreign trades placed through the stock market and ensure all Anti Money Laundering checks are done prior to release of payments to Investment Houses. ● Ensure all trades processed by the dealing team have been registered correctly and provide settlement details to Investment Houses ● Daily reconciliation of SIP bank account. ● Process payments for purchases and sales, working to tight banking deadlines. ● Investigation of stock and cash queries. ● Reconciliation of clients stock holdings ● Liaise with Investment Houses, Client Service Managers and Financial Institutions to resolve issues regarding settlement or general queries. ● Clearing stock and cash exceptions using IntelliMATCH system ● Liaise on a daily basis with our Custodian The Bank of New York to resolve issues with trades on the stock market ● Procedure writing ● Provide training to other teams/team members ● Quality checking of work processed by team members. ● Reporting and rectifying Financial Authority breaches that are indentified.

Mar 2006 - May 2006

Capita Sip Services SalisburySystem Migration Pension Administrator Temporary ● Migrating trades and various cash movements for plans that had been migrated from the old administration system to the current system.Feb 2006 – Mar 2006 Family Match LimitedAdministrator ● Answering incoming calls ● Open post, prioritise and deal with correspondence ● Checking that we have all relevant information from candidates e.g Passport, Driver licence. ● Taking verbal references over the phone for nannies. ● Invoicing ● Banking Duties, Keeping the banking records up to date on spreadsheets and making sure the totals tallied with the cheques that needed to be paid in at the bank.Jan 2006 – Feb 2006 Office Angels SouthamptonTemporary Administration and Office based Assignments ● Undertaking various temporary administrative and office based assignments on behalf of Office Angels.Jan 2006 – Jan 2006 Office Angels SouthamptonTemporary Branch Administrator ● Taking incoming calls ● Typing general correspondence ● Meeting and greeting candidatesSep 2002 –Dec 2005 David Gamblin Chartered Accountants > Romsey, HampshireAdministrative Assistant ● Responding to inbound telephone queries from clients, the Inland Revenue or Companies House, in a professional manner, providing occasional cover on main reception. ● Preparing clients account files, ensuring all relevant information is available, enabling Accountants to prepare the clients accounts as efficiently as possible. ● Maintaining the company database updating client information on a regular basis, ensuring all details are correct at time of input. ● Carry out general office administration as and when required, including filing, typing and handling correspondence.Nov 2001 – Sep 2002 Tesco Salisbury > Salisbury, WiltshireCashier ● Providing frontline customer service, responding to queries and complaints in an appropriate manner. ● Processing cash and card transactions, ensuring accuracy at all times. ● Working as part of a team, was available to provide cover in other areas of business.May 2000 – Aug 2001 Falcon Express Couriers NZ Ltd > New ZealandOperations Manager ● Managed the daily import and export of freight through the courier company. ● Working with new and existing customers, maintained the highest standards of quality and customer service. ● Worked alongside a team of couriers and administrators, assisted in general office duties, including telephone enquiries, billing and delivery arrangements. ● Liaised with external agencies in order to arrange customs clearance.Sep 1999 – May 2000 Falcon Express Couriers NZ Ltd > New ZealandAssistant to Operations Manager ● Carried out general office duties, including data entry, customer service and import/export of freight. ● Assisted the Operations Manager in their daily duties.Mar 1999 – Aug 1999 Asia Pacific Courier Express Australia Pty Ltd > AustraliaData Entry Clerk ● Entering all freight details onto the company database. ● Booking freight through the companys computerised system. ● Responding to inbound telephone enquiries, as well as general office administration.May 1998 – Mar 1999 Target Sydney > AustraliaCashier ● Working in a large department store, required to process cash. Cheque and card transactions. ● Providing excellent levels of customer service. ● Working effectively and efficiently within a team of sales people.

Jan 1970 - Jan 1970

, certain circumstances, or telephone (anytime) Unfortunately I am unable to leave the UK prior to October 2011 due to, please feel free to contact me via email, positions that may be available or to discuss my CV, I will be returning to the Australia mid October 2011 If you would like to discuss possible, I am an Australian National and have all the required documentation, Nationality:, Photography, Travelling, Reading, Music.