Susan Mutch's Resume

 

New South Wales Australia

Overview

Over 8 years experience in supporting company directors, national managers and their teams in both Sales and Marketing functions. Very strong Customer Relationship skills developed and delivered across various capacities in supporting roles in broad industry contexts.

Attention to detail applied over significant positions in Engineering, Manufacturing and FMCG organisations.

Achievements

  • Moved from minor team support role to PA/EA roles supporting multiple directors and national teams
  • Improved Corporate Customer Service response within a major Telco
  • Assisted in the development and introduction of a competency based training system into Schweppes-Cottees
  • Maintained production & inventory levels whilst relieving an experienced Logistics Manager

Career History

Mar 1999 - Present
Company name:Lexisnexis (Butterworths)
Location:Sydney, Australia
Industry:Legal
Company size:201-500 employees
    
Job Title:Various
Job Type:Full-Time
Position Department:Marketing
Closest Job Role:Other Marketing
Summary:Executive Assistant
Detailed Description:Supporting the Marketing Director and associated teams

Apr 1998 - Feb 1999
Company name:Drake Overload (Telstra)
Location:Sydney, Australia
Industry:Customer Service & Call Centre
Company size:5001-10000 employees
    
Job Title:Personal Assistant/Customer Service
Job Type:Casual/Temporary
Position Department:Customer Service & Call Centre
Closest Job Role:Other Cust Service & Call Centre Agent
Summary:Manage Corporate Client mobile accounts

Aug 1996 - Apr 1998
Company name:Pactrain Pty Ltd
Location:Sydney, Australia
Industry:HR, Recruitment & Training
Company size:1-10 employees
    
Job Title:Operations Training Coordinator
Job Type:Self-Employed
Position Department:Manufacturing
Closest Job Role:Other Manufacturing
Detailed Description:Development of training materials and coordinating other trainers and developers. Liason with management on project outcomes

Mar 1995 - Aug 1996
Company name:Intercast & Forge (BTR Engineering)
Location:Sydney, Australia
Industry:Engineering
Company size:51-200 employees
    
Job Title:Production Coordinator
Job Type:Casual/Temporary
Position Department:Logistics, Transport & Supply
Closest Job Role:Supply Chain Consultant
Detailed Description:Maintain effective planning and distribution controls to ensure timely production processes.

May 1986 - Aug 1993
Company name:Tooheys Ltd
Location:Sydney, Australia
Industry:Food & Beverage
Company size:201-500 employees
    
Job Title:Paytoll Administrator
Job Type:Full-Time
Position Department:Human Resources & Recruitment
Closest Job Role:Support Agent
Detailed Description:Maintain effective payroll procedures and workers compensation records for 400 staff.

Education & Training

Dates not public
Institution:Metropolitan Business College
Institution Type:College
Location:Sydney, Australia
Course Name:Secretarial Diploma

Skills

Business Skills

  • Restructuring/Reorganisation (Novice - 4-5 years experience)

Industry Company Experience

  • Telemarketing, Call Centres & Other Direct Marketing (Intermediate - >5 years experience)

Visa Information

Australia

Visa Type:Citizen

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