Labrador, Queensland 4215 Australia

. Trained and experienced in a world class customer service and values, both in person and over the telephone. . Excellent time management & organisational skills with strong attention to details and accuracy. . Strong leadership skills and ability to build good relationship with the office team and trades people. . Experience in job costing, quoting, budget control, purchasing and invoicing.  Advanced computer skills in Microsoft Office & basics in IMac software.

. Implemented firm warranty processes & procedures to reduce company's cost. . Reduced customer service lead times from 10 days to 5 days with no loss in efficiency or customer service quality. . Respond to customer's requests within the same working day.February 1997 - January 2004: Management Assistant to Head of Research Services Australian Building & Credit Union Societies (ABACUS), Sydney NSWABACUS is an industry body representing all Australian credit unions and mutual building and friendly societies.Responsibilities . Provide administrative support to the Head of Research Services on daily basis to produce financial reports and publications. . Answering & directing incoming calls, distributing mail & deliveries. . Maintaining the department's budget and COIN database. . Ordering of supplies & general adhoc duties for the Research Department. . Scheduling & arranging meetings, lunches and travel for the managers. . Assisting the research team on special projects.Achievements . I have successfully re-organised Department's filing system & library, which increased the efficiency of the daily workflow. . I have created and managed the credit unions surveys, which details were used in the financial research. . Assisting in the office relocation by packing manager's computes and all their work belongings without disturbing their working day.Skills

Sep 2004 - Jun 2011

Customer Service & Warranty CoordinatorStegbar- Window Division, Helensvale QLDStegbar Pty Ltd is a window, door & showerscreen manufacturerResponsibilities . Responding to all customer calls via phone, email or person. . Co-ordinate, delegate & schedule all warranty & service jobs. . Entering of job requirements into Titan software package. . Preparation of daily run sheets for the service team. . Reception support. . Attending & participating in daily/weekly meetings. . Ensuring company standards & policies are adhered. . General administration, including monthly & KPI reporting.

Jan 1970 - Jan 1970