Julie Higgins' Resume

 

Lara, Victoria 3212 Australia

Overview

I am very experienced in Team Leader in a Call Centre, Office Administration and Advertising Sales roles. I completed Form 5 at North Geelong High School.

My experience with computers including Microsoft, Excel, Word, ACT, Pronto, Mas are excellent.

My previous employment was in Advertising Sales, in which I sold advertising to Golf, Bowling and Yacht Clubs Australia wide, which also included advertising copy from the client.

Achievements

I received an award from the Age Newspaper for selling 100cm of Advertising Space within the allocated timeframe. I have also been awarded the Excellent Customer Service Employee of the month at Chubb Electronic Security.

Career History

Sep 2010 - Nov 2011
Company name:Gamble Publishing Group
Location:Melbourne, Australia
Industry:Advertising & Media
Company size:11-50 employees
    
Job Title:Advertising Sales
Job Type:Full-Time
Position Department:Media, Advertising, Arts & Entertainment
Closest Job Role:Sales Consultant
Detailed Description:My role with Gamble Publishing Group involved selling Advertising to Golf, Bowling and Yacht Clubs Australia Wide in their Members Handbook, working from a Database and also establishing new leads in which was generated by myself from various forms of print media. I performed my duties in the specified timeframe and met deadlines in the requested timeframe.

May 1999 - Aug 2010
Company name:Chubb Electronic Security
Location:Melbourne, Australia
Industry:Security & Protective
Company size:5001-10000 employees
    
Job Title:Team Lead Customer Call Centre
Job Type:Full-Time
Position Department:Admin/Office Support
Closest Job Role:Administrator
Detailed Description:My position with Chubb Electronic Security was Team Leader in the Customer Service Call Centre, I trained all new Staff on the day to day procedures of the Call Centre and also had under my direction Staff from 5 to 12, and also the Service Technicians from Victoria and Tasmania. I had to meet monthy KPI'S and report to the Service Manager, Customer Service Manager, Supervisors and Purchasing Manager on a regular basis. Meeting deadlines and prioriting with time management skills were a must, as you dealt with Financial Institutions, Commercial and Residential properties at all times. Ensuring that the Customers queries were handled in a timely and effective manner with a positive outcome was of upmost importance.
Closing of all Technicians completed Service Jobs and issuing new jobs to attend to were very important, as the Service Productivity also needed to be met to the highest standard.

Education & Training

Jan 1970 - Dec 1975
Institution:North Geelong
Institution Type:High School
Location:Geelong, Australia
Course Name:Leaving Higher School

Skills

Product Skills

  • Customer Service Management (Advanced - >5 years experience)

Industry Company Experience

  • Security/Protection Products & Services (Advanced - >5 years experience)
  • Telemarketing, Call Centres & Other Direct Marketing (Advanced - >5 years experience)

Interests

Walking, Cooking, Gardening.

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:1st February 2012
Would you relocate for a job?Yes
Gender:Female
Marital Status:Divorced
Do I have a drivers license?Yes

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