Kirsten Siddique's Resume

 

57 Potter Street, Dandenong, Victoria 3175 Australia
Mobile Number:0423367512
Email Address: kirsten.siddique@gmail.com

Achievements

DTS Group Pty Ltd- In the short time I was employed with DTS I was promoted from cold operator to warm operator within 2 months. I also received the award for 'rookie of the month'

Salmat (Telstra Inbound Customer Contact Agent)- I received an award for 100% Customer Transaction Surveys. These Surveys record customer satisfaction me.

Career History

Oct 2010 - Feb 2011
Company name:Salmat (SalesForce)
Location:Melbourne, Australia
Industry:Customer Service & Call Centre
Company size:5001-10000 employees
Company web site:http://www.salmat.com.au
    
Job Title:Telstra Inbound Customer Contact Agent
Job Type:Full-Time
Position Department:Customer Service & Call Centre
Closest Job Role:Other Cust Service & Call Centre Agent
Detailed Description:My roles included; receiving calls from existing and new customers. I worked within the billing departments and my role also included signing new and existing customers up with new products.

Jan 2010 - Jun 2010
Company name:DTS Group Pty Ltd
Location:Cheltenham, Australia
Industry:Sales
Company size:51-200 employees
Comments:In the short time I was employed by DTS I was promoted from cold to warm operator. I also received and award for 'rookie of the month'
    
Job Title:Warm Operator
Job Type:Casual/Temporary
Position Department:Sales
Detailed Description:My roles included; Making calls to gain new clients and working with an online system to document all details.

Feb 2009 - Jan 2010
Company name:Coles Supermarkets
Location:South Melbourne, Australia
Industry:Retail
Company size:More than 10000 employees
Company web site:http://www.coles.com.au
    
Job Title:Service Supervisor
Job Type:Casual/Temporary
Position Department:Retail
Detailed Description:My roles included;
Working with large sums of cash
Working on the register
Supervising a small team of staff
Cleaning work area
Opening and Closing the service area of the store
Stocking up service area
Handling both substantial and difficult customer problems.

Jun 2007 - Sep 2009
Company name:KFC
Location:Port Melbourne, Australia
Industry:Food & Beverage
Company size:51-200 employees
    
Job Title:Team Member
Job Type:Full-Time
Detailed Description:Roles Included;
Customer Service
Food Preparation
Stocking up fridges
Cleaning
Cash Handling
Over Night Shift

Education & Training

Aug 2011 - Dec 2014
Institution:Griffith University (Open Universities)
Institution Type:University
Location:Melbourne, Australia
Course Name:Bachelor of Arts
Study Units/Modules:
  • Social Sciences Australia
  • Culture and Social Studies

Jan 2008 - Dec 2008
Institution:Sunshine Secondary College
Institution Type:High School
Location:Melbourne, Australia
Course Name:Year 11 VCE

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0
I am available from:30th August 2011
Date of Birth:13th August 1991
Gender:Female
Marital Status:Married
Do I have a drivers license?No

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