Caulfield North, Victoria 3161 Australia

I have granted Master of Professional Accounting and Master of Business in Monash University in Jan 2011, and Bechelor's Degree in Information Technology in Queensland University of Technology in Jul 2006. I have worked in Bee Cheng Hiang Hup Chong Foodstuff Pte Ltd (Singapore) as the Operation Executive with a job scope from office support to marketing new business opportunities from 2007 to 2008. And being a Consumer Relations Officer in Consumers Association Of Singapore from 2006 to 2007, the job scope is mainly focus on assisting consumers to resolve dispute against vender/service provider.  I am looking for an opportunity to use my knowledge gained in the past years of study and working experiences to make a fine addition to the dynamic team.

Oct 2007 - Sep 2008

Company name: Bee Cheng Hiang Hup Chong Foodstuff Pte Ltd Location: Singapore Industry: Retail Company size: 501-1000 employees Company web site: http://www.bch.com.sg Comments: Bee Cheng Hiang as the market leader in the barbecued meat industry in Singapore, with more than 30 retail outlets and more than 130 outlets located across 6 countries (Malaysia, China, Hong Kong, Taiwan Indonesia and Philippines).       Job Title: Operation Executive Job Type: Full-Time Position Department: Marketing Closest Job Role: Marketing Communications Consultant Summary: Assist Deputy General Manager to ensure sound operation of 30 outlets and also marketing new business opportunities Detailed Description: - In charge of 2008 Chinese New Year bulk order for corporate customers (taking orders, arrange for delivery, ac-hoc problem solving and customer services). - In charge of 2008 Chinese New Year Hamper preparation for bulk order and outlets (arrangement for packing and delivery) - Marketing for new business opportunities - Managing central POS management system for outlets’ daily operations and promotion - In charge of customer service , handling feedback and complaints - Been the coordinator for 2007 company’s bus advertisement - In charge of reviewing sponsorship from business associates and individuals (analyzing cost and rebate) - In charge of company’s Loyalty Scheme planning and implementation - Involved in Nov 2007, May 2008 Food Fair at Expo - Pareration and analyze daily outlet sales report

Oct 2006 - Jul 2007

Company name: Consumers Association Of Singapore Location: Singapore Industry: Customer Service & Call Centre Company size: 11-50 employees Company web site: http://www.case.org.sg/ Comments: The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that is committed towards protecting consumers interest through information and education, and promoting an environment of fair and ethical trade practices.       Job Title: Consumer Relations Officer Job Type: Full-Time Position Department: Customer Service & Call Centre Closest Job Role: Customer Service Consultant Summary: Handling consumers'complaints and assist them in resolving their conflict with service providers. Detailed Description: -Handling consumers’ complaints assist them in resolving their conflict with the service providers. -Educate consumers on their consumer rights. -Being the Mediation coordinator in CASE Mediation Centre -Arrange Mediation session as per consumers’ required -Coordinate between consumer, company and mediator (Non-CASE staff professionals) for the mediation session

Mar 2009 - Jan 2011

Institution: Monash University Institution Type: University Location: Melbourne, Australia Course Name: Master of Business and Master of Professional Accounting

Mar 2005 - Jul 2006

Institution: Queensland University of Technology Institution Type: University Location: Brisbane, Australia Course Name: Bachelor in Information Technology

Australia
Visa Type:	Permanent Resident Visa
Valid From:	14th July 2011
Valid To:	14th July 2016

Travelling can broaden my horizons and enrich my experiences, Travelling can broaden my horizons and enrich my experiences.

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	0
I am available from:	26th July 2011
Would you relocate for a job?	Open to Offers
Gender:	Female
Marital Status:	Married