Matthew Thompson's Resume

 

Queensland Australia

Overview

I have been living on the Gold Coast for the last 8 months and have now decided to move back to the Newcastle area and I am looking for a position with in the telecommunications industry. I have just finished working as a store manager for and Optus store, I thourghly enjoyed my time in this position.

Career History

Apr 2010 - Feb 2011
Allphones Salamander Bay. .Position- Sales 2ICAdvanced customer service.Customer complaints and enquiries.Cash HandlingBasic administration.Identifying customer needs.Training staff.Staff management.Dealing with KPIsStock take.Dealing with Optus, Virgin, Dodo and Vodafone, in post paid and prepaid.

Sep 2009 - Jan 2010
Robinson Property Newcastle. .Position- Reception.Answering phones.Booking appointments.Assist property officers.Administration.Contacting clients for inspections.Customer complaints and enquiries.Cash handling.Create window cards.

Nov 2008 - May 2009
Commonwealth Bank Newcastle. .Position- Customer Service Representative. MentorSales.Basic administration.Customer complaints and enquires.Identifying customer needs and taking relevant actions.Training staff.Customer service.

Feb 2008 - Nov 2008
Lion Finance Newcastle Debt recovery. .Position- Customer Service Representative.Data entry.Trace work.Negotiation.Answering calls.Dealing with KPIs.Basic administration.

Oct 2007 - Feb 2008
City Beach Tuggerah. Position- Assistant Manager 3IC.Float and cash handling.Customer service complaints and enquires.Staff co-ordination.Dealing with KPIs.Rostering.Sales set-ups.Stoke take.Succession Planning.Staff training.Sales.Audits.Cash register.Stock control.

Mar 2001 - Oct 2007
Mc Donalds Salamander Bay. .Position- 2nd Assistant Manager.Shift preparation.Stock control.Stock ordering.Float and cash handling.Customer service complaints and enquires.Cleaning.Stock replenishment.Co-coordinating store and staff members in various tasks.Staff training.Safety management.Customer service.

Skills

Business Skills

  • Administration ( - experience)
  • Audits ( - experience)
  • Cash Handling ( - experience)
  • Finance ( - experience)
  • Management ( - experience)
  • Negotiation ( - experience)
  • Operations ( - experience)
  • Sales ( - experience)
  • Training ( - experience)

Product Skills

  • AM ( - experience)
  • BASIC ( - experience)
  • COM+ ( - experience)
  • Debt ( - experience)
  • Finance ( - experience)
  • Manager ( - experience)
  • Mentor ( - experience)
  • Operations ( - experience)
  • Retail ( - experience)
  • Sales ( - experience)
  • Service ( - experience)
  • Telecommunications ( - experience)
  • Time ( - experience)

Industry Company Experience

  • Alcohol ( - experience)
  • Data ( - experience)
  • Finance ( - experience)
  • Management ( - experience)
  • Operations ( - experience)
  • Retail ( - experience)
  • Telecommunications ( - experience)

options.

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