Narelle Hutchins' Resume

 

Deception Bay, Queensland 4508 Australia

Achievements

Responded to inbound service calls in a fast-paced, high-volume call center

Career History

Jan 1970 - Present
Company name:Sales & Distribution Services (SDS)
Location:Brisbane
Industry:Customer Service & Call Centre
    
Job Title:Customer Services Operator
Job Type:Casual/Temporary
Detailed Description:Receive and assist customers over the phone with their queries including
- Discrepancies of orders received
- Returns of items incorrectly ordered or received
- New sales orders for General Merchandise
- New sales orders for Legislation via Government Bookshop
- Adding individuals as new online users onto SDS online and Government bookshop websites
- Arrangement of quoting and ordering non-standard SDS General Merchandise items
- Account and Invoice queries
- Product information and pricing queries
- Legislation and Government Gazette queries
Input of discrepancies and liasing with the Procurement department and the SDS warehouse to resolve customers orders.
Liasing with courier companies to ascertain the whereabouts of missing orders/part orders

options.

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