Rhodes, New South Wales Australia
Email Address:

I have completed my HSC (2007)

I started working when I was 15 (2005) at the local pizza shop. I worked there for roughly 6 months (June - Dec).  During the time I was there I applied for KFC in which I was hired in November. I was a team member for 2years 9months before becoming an Assistant Manager. Along the way I had taken up various small leadership roles.

Nov 2005 - Present

Company name: KFC Location: Parramatta Industry: Food & Beverage Company size: More than 10000 employees Company web site: http://www.kfc.com.au Comments: I was a team member for approximately 2years 9months before being promoted to an Assistant Manager. During my time as a team member, I took up various small leadership roles such as- * Helping organise staff meetings * Cleanliess captain (ensuring standards, highlighting issues and letting the team know) * Recognising fellow team members * Put myself forward for more roles and completing all modules (Eg; Crosstraining - Registers to Packing to Food Prep) * Sign up for Retail Cert II traineeship (completed) Since being promoted as of Sept (2007) I have completed my Retail Cert III       Job Title: Assistant Manager Job Type: Full-Time Closest Job Role: Assistant Manager Detailed Description: My duties include - * Hiring of new staff * Meeting company goals/KPI's (Eg: Turn over, mystery customer evaluations, sales, profits, full team ratio, semi-variables, company evaluations [at random] and more) * Stocktake and stocking up * Ordering * Maintaining a clean facility/restaurant at the highest level * Customer compliments/complaints/queries * Motivating the team to do better * Holding team meetings/outings * Re-evaluating current trained team to ensure great standards are kept using templates and quartery performance appraisals * Saftey Audits everymonth * Review of operations using company template daily/quarterly (Eg; Team customer service - are they doing it correctly?, expiration dates, temperatures, store presentation including cleanliness and maintenance [furniture, store facility, hazards] * Conference calls weekly to report numbers * Assessing expenditures (ways to save money, where the money is going, and making sure we havent been charged for a service that we havent used/or been done). * Counting/banking/ordering money * Printing off reports daily, reviewing and sending it to the area manager

Jun 2005 - Dec 2005

Company name: Pizza Down Under Location: St Clair Industry: Food & Beverage Company size: 11-50 employees       Job Title: Team Member Job Type: Casual/Temporary Closest Job Role: Kitchen / Sandwich Hand Detailed Description: I helped with *Cleaning *Food Prep - making dough, chopping ingredients, making pizzas, pasta, stocktake *Customer service - front register and answering the phone taking orders

Jun 2009

Institution: KFC Institution Type: Association/Club Course Name: Retail Operations III (Supervision) Comments: Completed in a traineeship through KFC.

May 2004 - Nov 2007

Institution: Erskine Park High Institution Type: High School Location: Erskine Park, Australia Course Name: High School Certificate Study Units/Modules: Hospitality Food Technology Ancient History English Tafe Course - Child Care

Nov 2007

Institution: Erskine Park High Institution Type: High School Location: Erskine Park Course Name: Hospitality Operations Certificate II Comments: Completed in 2007 in my Hospitality Course

Jun 2007

Institution: KFC Institution Type: Association/Club Course Name: Retail Operations Certificate II Comments: Completed in a traineeship through KFC.

Management, Receptionist, Customer Service, Mystery Customers, Music, Photography, Child minding, Computers, Travel, Sport, Gaming - PC and Consoles.