To obtain a challenging position as a Customer Support Engineer, where acquired experience, skills and education will be utilized towards continued growth and thereby accomplish my personal goal in line with organization goal and advancement.PROFESSIONAL SUMMARY Around 2years 3 Months of experience in Customer Support Engineer and over 8 Months of experience as a Trainer in .NET and have a extensive knowledge in C and C++ Language. . Good working knowledge on WINDOWS, LINUX and Oracle. . Excellent communication, interpersonal and analytical skills. . Quick learner and adaptive to new and challenging technological environments. . Able to remain neutral under stressful situation . Service Focus-Ensure Customer Satisfaction. . Two Years 3 months of experience in customer service both face to face and phone based. . Talisma - reply to direct customers on Sony products, enquiries, accessories, and service. . Written Communication- Reply to Letters from Customers and ASC's with Solutions given. . Feed back to Head Office on Customer issues when required with details Case history given.EDUCATIONAL QUALIFICATION . Bachelor of Engineering in Computer Science, Visveswaraiah Technological University, Belgaum Karnataka, India.CERTIFICATION . Honors Bachelor in Computer Science Engineering.EXPERIENCE . Worked as a Service Co-Coordinator, Customer Support (Engineer) at Sony India Private Limited, Bangalore, India from Aug 2008 - October 2010. . Worked as a .NET Trainer (Trainer) at Indian Institute of Hardware Technology, Bangalore India from Feb-2008 to July-2008.Specialization . Customer Support and Programmer ( C Language and .Net)TECHNICAL

ACHIEVEMENTS:Talisma - reply to direct customers on Sony products, enquiries, accessories, and service. . Written Communication- Reply to Letters from Customers and ASC's with Solutions given. . Feed back to Head Office on Customer issues when required with details Case history given.Employer: Indian institute of hardware technology(http://www.indian institute of hardware technology.com/) Feb 2008 - July 2008Designated as: Trainer (.Net) Roles: Imparting TrainingRESPONSIBILITIES: . Handling Training Sessions at junior level. . Maintenance of Training records with complete details . Trouble shooting. . Present suggestions to my superiors on how to increase the growth of our Organization. . Maintenance of Training Analysis Data. . Updating training status with in IIHT quality website. . Communicating with seniors for Technical issues. ACHIEVEMENTS: . Conducted .Net training at junior level and got good feedback. . Suggested and implemented Inventory maintenance training records.