rochelle barton's Resume

 

wagga wagga , New South Wales 2650 Australia

Overview

Kooringal High School - year 10 certificate 1992.

Wagga Wagga Tafe nsw - Certificate 4 hospitality Supervision 2004.

OTEN Tafe nsw online Courses -Welfare certificate 4 2011. (Currently studying)

 

 

Career History

May 2008 - Mar 2010

Company name:salmat
Location:wagga wagga , Australia
Industry:Customer Service & Call Centre
Company size:201-500 employees
    
Job Title:Telstra Call Centre Consultant
Job Type:Full-Time
Position Department:IT & Telecommunications
Closest Job Role:Other IT & Telecommunications

Education & Training

Aug 2011 - Aug 2012

Institution:Wagga Wagga Tafe NSW OTEN site
Institution Type:Online
Location:Wagga Wagga , Australia
Course Name:Diploma Community Services
Grade:Diploma
Study Units/Modules:
  • Maintain Legal Ethical Work Practices
  • Analyse impacts of sociology factors on clients services and community work
  • Confirm Client Developmental Status
  • Develop,implement and promote effective Workplace Communication
  • Work with a structured counselling Framework
  • Plan conduct Group activities
  • Contribute to OHS Processes
  • Provide advocacy and representation services
  • Implement Community developmental strategies
  • Develop,facilitate and monitor all aspects of case management
  • Work intensively with clients
  • Conduct Complex assessments and referral
  • Reflect on and improve own professionalism
  • Advocate for clients
  • Work effectively with people with disability
  • Maintain an enviroment and designed to empower people with disabilities
  • Support Community participation and inclusion
  • Identify and respond to children and young people at risk
  • Work effectively with aboriginal and Torres strait islanders
  • Access needs of clients with Alcohol and other drugs
  • Undertake research activities
  • Work effectively with People at risk of homelessness

Mar 1991 - Mar 1995

Institution:Kooringal High School
Institution Type:High School
Location:Wagga Wagga , Australia
Course Name:Year 10 Certificate

Mar 1991 - Mar 1995

Institution:Wagga Wagga Tafe NSW
Institution Type:TAFE
Location:Wagga Wagga , Australia
Course Name:Hospitality Supervision
Grade:Certificate 4
Comments:Conflict Resolution
Bar service and preparation
Management and Organisations
Customer Service
Cocktail Preparation
Functions preparation
Food preparation
Supervision of colleagues
Reception Duties
Wine knowledge
RSA ,RCG
Basic Accounting skills







Skills

Industry Company Experience

  • Telemarketing, Call Centres & Other Direct Marketing (Advanced - 2-3 years experience)

Interests

I enjoy going to the gym and keeping fit . Im interetsted in developing and having a successsful career in welfare and social work . My goal is to make a difference in the world today and guide others to a brighter future. .

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