Chris Barrett's Resume

 

Victoria Australia

Overview

After taking a period of absence for 8mths to care for an ill family member , I am seeking a return to the workforce.

I am 29, male and have 7+yrs experience in Financial Services, Customer Service, Leadership and Recruitment.

I am a dedicated and passionate worker who is seeking new horizons.

Career History

Dec 2008 - Mar 2010
| || |Senior Property & Liability Claims Adviser , Lumley || |Insurance || |Responsible for management of a portfolio of commercial || |insurance claims || | || |Duties include: || | || |. Registration & Management of Commercial Claims || |. Mediation & Court Attendance for Liability Claims || |. Ongoing broker claims support via phone & email || |. Payment Authorisations || |. Claims Diaries || |. Claims declinatures & dispute resolution || |. Relationship management of service providers || | |

Oct 2007 - Nov 2008
| | || |Team Leader , National Australia Bank || |Recruited to setup and implement new contact centre. || |Duties include: || | || |. Implementation of contact centre technology. || |. Recruitment and training of staff. || |. Ongoing management of contact centre team. || |. Call quality assurance || |. Dispute Resolution || |. Monthly reporting || |. Performance Management || | |

Jun 2007 - Oct 2008
| | || |Account Executive , OAMPS Insurance Brokers || |Responsible for portfolio of Domestic clients || | || |. Manage new business || |. Client relationship management || |. Needs analysis & personal advice || |. Promotion of key stakeholder products || | || | || | || | || | || | || | || | || | || | || | |

Mar 2005 - May 2007
| |: Melbourne Internal Transfer from || |Maroochydore |

Jan 2006 - Jan 2007
| | Acting Team Leader || |. Supervision & ongoing training within a team of 12 || |Customer service advisers || |. Quality Assurance || |. Workforce Planning || |. Timely & Accurate dispute resolution || | |

Dec 2004 - Jan 2007
| | Customer Service Adviser || | || |. Multi-skilled Customer Service Adviser for Inbound || |enquiries from new and existing clients. || |. Processing quotes, new business & claims whilst || |providing personal advice || |. Liasing with service providers || |. Accounts Procedures & Cash Handling || | || | |

Dec 2004 - Mar 2005
| |: Maroochydore QLD || |Australian Pensioners Insurance Agency || | || | |

Aug 2004 - Dec 2004
| | Temporary Contract || |Member Services Consultant, Credit Union Australia Short || |Term Position || |. Member services enquiries via Telephone and Email. || |. Providing product and financial advice for transaction, || |cash management and personal loan accounts || |. Providing technical assistance and support for online || |services || | |

Mar 2004 - Aug 2004
| | Temporary Contract || |Sales & Solutions Consultant , UCMS Telstra || | || |. First point of contact for clients of Telstra Mobiles || |Communic8 Brand || |. Assistance with Billing, Sales, Consumer

Education & Training

Oct 2002 - Mar 2004
| | || |Sales & Solutions Consultant , Teletech International || |Telstra Mobile || | || |. First point of contact for clients of Telstra Mobile via|| |125111 || |. Assistance with Billing, Sales, Consumer Education, || |Cellular products and plans, Technical Support, Service || |reports and general mobile enquiries. || | || | || | || | || | || | || | || | || | || | || | || | || | || | || | || | |

Skills

Business Skills

  • Cash Handling ( - experience)
  • Cash Management ( - experience)
  • Commercial ( - experience)
  • Commission ( - experience)
  • Compliance ( - experience)
  • Implementation ( - experience)
  • Insurance ( - experience)
  • Management ( - experience)
  • Monthly ( - experience)
  • Performance Management ( - experience)
  • Quality Assurance ( - experience)
  • Relationship Management ( - experience)
  • Reporting ( - experience)
  • Sales ( - experience)
  • Training ( - experience)

Product Skills

  • Analysis ( - experience)
  • ASIC ( - experience)
  • Billing ( - experience)
  • Cash Management ( - experience)
  • Client ( - experience)
  • COM+ ( - experience)
  • Insurance ( - experience)
  • Payment ( - experience)
  • Procedures ( - experience)
  • Quality ( - experience)
  • Recruitment ( - experience)
  • Reporting ( - experience)
  • Sales ( - experience)
  • Service ( - experience)
  • Support ( - experience)
  • Technical ( - experience)
  • Telecommunications ( - experience)
  • Workforce ( - experience)
  • Workforce Planning ( - experience)

Industry Company Experience

  • Billing ( - experience)
  • Brokers ( - experience)
  • Commercial ( - experience)
  • Domestic ( - experience)
  • Financial ( - experience)
  • Inbound ( - experience)
  • Insurance ( - experience)
  • Insurance Brokers ( - experience)
  • Management ( - experience)
  • Mobile ( - experience)
  • National ( - experience)
  • Recruitment ( - experience)
  • Support ( - experience)
  • Telecommunications ( - experience)

Personal Information

Job Seeking Status:Seriously Looking
I am on a notice period (days):  0

options.

Contact Chris Export to MS Word Print CV Create your own CV

advertisement.