Kelvin Grove, Queensland 4059 Australia

i have amassed a varied set of skills during my employment history;

From managing restaurants, co-owning a catering company, to the ten years that i have worked for Telstra.

During my time within the Telecommunications industry, i have managed large corporate portfolios, worked within the Quality Assurance team in Enterprise & Government, managed a small team of consultants, authored process and work instructions and have worked as a trainer. There are many other facets to my employment history, that I have detailed further below.

Feb 2007 - Present

Company name: Telstra Location: Brisbane, Australia       Job Title: Customer Service Delivery Job Type: Full-Time Position Department: IT & Telecommunications Summary: Enterprise & Government Detailed Description: in the time i have worked in Customer Service Delivery, i have performed many roles, from IP Provisioner; raising complex data orders for Government & Large Corporate customers, worked in conjunction with Design & Sales in Quality Assurance, transcribing complex Internet Protocol requests into our recording database, and I have also been a key member of the Employee Engagement team.

Dec 2006 - Feb 2007

Company name: UCMS(Telstra.com) Location: Melbourne       Job Title: Team Leader/Trainer Job Type: Full-Time Position Department: IT & Telecommunications Summary: Team Leader & Trainer Detailed Description: in the short time i worked for UCMS, i was employed to work as a floor walker, class-room trainer and part time acting Team Leader. the UCMS contract was outsourced Telstra Small Business & Residential customer request and billing queries.

Feb 2004 - Dec 2006

Company name: Telstra Location: Melbourne Industry: Customer Service & Call Centre Comments: In my role as Portfolio Manager at Managed Mobiles; I managed a portfolio of Large Corporate customers, delivering an end to end service; including procurement, a client help desk; monthly reporting and complex billing investigations.       Job Title: Portfolio Manager Job Type: Full-Time Summary: Portfolio Management & Procurement Detailed Description: As the Manager of my Mobiles Portfolio; my customers included Bluescope Steel, Linfox, BHP Billiton, Masterfoods and Sensis. My duties included; monthly bill reporting, providing a help desk for my clients staff, end to end procurement and delivery of all mobiles to my customer base, customer visits and training new key staff members in process.

Oct 2003 - Feb 2004

Company name: Telstra Location: East Melbourne Industry: Customer Service & Call Centre Comments: In my brief time with Telstra National Complaints Centre, i assisted Case Managers with the preparation of projects leading up to Court hearings; as well as managing my own portfolio of complaints from our national customer base. In this role i liaised with many and varied departments within Telstra as well as external stakeholders. Key attributes required in this role were; time management, conflict resolution, intensive billing and system investigations, customer visits and follow up liaisons once cases had been resolved.       Job Title: Customer Complaints Officer Job Type: Full-Time Detailed Description: my role in the National Complaints Centre, was to investigate ongoing complaints, resolve issues with customer base, provide reporting and assistance to Case Managers leading up to court appearances and to assist in writing processes for staff.

swimming, cooking, gardening, writing and performing music, Playing guitar.

Job Seeking Status:	Seriously Looking
I am on a notice period (days):	4
I am available from:	5th September 2011
Gender:	Male
Marital Status:	Cohabitating